CRUISE Reviews

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Popular Questions:

Delivery

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Returns

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Customer Service

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About CRUISE:

Cruise is recognised as one of the UKs leading luxury retailers with a fantastic reputation for iconic international designer collections, directional streetwear, and premium denim brands. Key designer brands include Gucci, Moncler, Stone Island, Hugo Boss, Vivienne Westwood and many more.

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

How is CRUISE returns process?

Helpful Report

(4 years ago)

Greater than 53% of reviewers feedback is CRUISE returns process is easy.

Helpful Report

(4 years ago)

16.39%

Industry Average

“ CRUISE has a great selection, and it’s for this reason alone that I shop here. Their service when buying on line for returns, exchanges between the web site & shops is very poor. For a premium offer, it does feel like customer service is a secondary thought. ”

- Stuart Simpson

“ Expensive delivery charge topped off by having to pay for returns. Will try order items elsewhere ”

- Anonymous

“ I order most of my clothes from CRUISE and have never had any issues other than the cost of both delivery and returns as this can add on a substantial cost in relation to what I’m actually looking to spend on the clothing itself. ”

- Kyle Rae

CRUISE Reviews

Returns - Difficult