Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“What happened to Cult Beauty's customer service this year? Did you employ new people? If so, I highly recommend looking into them, as they're costing your company business - unless you don't need it? The arrogance; refusal to accept responsibility for errors! My latest order was cancelled by Rocio, with no follow up email explaining the reason... I had to email them to find out why. My order was cancelled because I already ordered the maximum amount of this products 8 days (1 week and 1 day) ago - that's why Rocio unjustly cancelled my order. Meanwhile another customer care consultant (Wonu) told me "we allow customers to order this maximum amount no more than once a week." So which one is it, does it depend on what your mood is like for the day? Last I checked 8 days = a week ago, for anyone who can do simple math and read a calendar. There's evidently some cluelessness happening amongst these consultants.”

Helpful Report

Posted 3 years ago

“I am incredibly disappointed. I am visiting the Netherlands and ordered a gift for my friend, and I let them ship it to my sister in the Netherlands as I was not sure it would make it in time for my departure. I was tracking the package when I noticed that it had been stuck in the distribution centre for six days, which seemed odd to me. I often order from the UK to Germany and never had this happened. I was not so much bothered with the later delivery as I had planned this in, but when I sent Cult Beauty an email, they brushed it off as "normal", "they had seen it before", and "everything was fine". They also mentioned that my order was still within the delivery timeframe (5-15 business days). It would be great if they can update their website information, as it is stated that their standard delivery is between 2-8 business days https://www.cultbeauty.co.uk/help-centre/shipping-and-returns End of story: Monday I checked again, and it stated that my package was delivered...well, no one received anything. I sent them an email to inform them, and I told them that no one had received anything, that we asked the neighbours, checked the mailbox (there was no slip from the transport company that we were not home and it was delivered somewhere else). I also mentioned that now time was becoming an issue, and it would be great if they could help out before I had to go back to Germany. They responded that I needed to confirm pretty much everything that I had mentioned already in my first email. I have to print everything out and sign with a pen - I am visiting, have no access to a printer, will leave soon - and paid for a gift that I probably will not be able to hand over personally. Which really sucks. I would recommend Cult Beauty to get their customer service right. If you or your transport company fails to deliver something, and honestly: I did give a heads up that there was something off already, your client should not be the one running the extra mile. It should be you. No, I don't want my money back, no I will not order anything ever again from them, and yes, I would discourage anyone to spend money here. Find a business that values you as a customer and spend your money there.”

Helpful Report

Posted 3 years ago

“Possibly the worst online shopping experience I’ve had, I made a purchase for various inky list products on here to be shipped to Cyprus. Tracking says it’s arrived in Cyprus for more than a week, I have no idea where the package is, I have no idea who to call for the package, cult beauty themselves don’t even know who to contact for the package, this is a very unscrupulous company, how can you not have contact details for the courier you work with, my package has just disappeared with no assurance that I will even get it. This company should be shut down.”

Helpful Report

Posted 3 years ago

“Amazing customer service, i ordered 2 beauty blender items to get beauty blender cover for free, but it was out of stock so they let me choose another gift with higher value♡ I am completele and beyond satisfied and cant believe how fast and professional they were! Oh and also, the package to Lithuania arrived in like 5 days which is crazy fast...”

Helpful Report

Posted 3 years ago

“Unfortunately package was not delivered within 1 month. Asked for refund hope will receive soon...”

Helpful Report

Posted 3 years ago

“So frustrating and don't bother wasting hours in your life buying from this company. Every time I tried to make a purchase i received an email saying it could not process the order, i tried with my details and then my husbands! I spoke to the team and they weren't able to help. Will not recommend shopping from this site!”

Helpful Report

Posted 3 years ago

“I have twice ordered products from Cult and on BOTH occasions Hermes returned my parcel to them (!?) I dont understand how this happens as I am at home 100% of the time (shielding/Covid). The problem is with Hermes - so why not change delivery company???? Cult Customer service was friendly enough but I cannot accept this sh***y delivery palaver...won’t buy from them anymore. Space NK is generally more expensive but they're the only reliable beauty company in my opinion...”

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Posted 3 years ago

“I was working in there and workers its treated like slave. 12 hours shift money small.Menagerie its very bad, treat people like dogs or worse every morning screaming on us what we did wrong. One day u working next u not.”

Helpful Report

Posted 3 years ago

“They sent me an EMPTY box and their customer service is nonexistent. They do not take any calls, and take hours to reply to emails. They offered no explanation or compensation, saying that they pack things 'carefully'. SO HOW DID NO ITEMS ARRIVE??? They were just overall awful to talk to. Probably the worst and most disrespectful customer service experience ever.”

Helpful Report

Posted 3 years ago

“This is a disaster. Never order anything from them. They are a fraud. FRAUD ON TOP OF FRAUD.”

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Posted 3 years ago

“This was my first order .I have ordered a month ago . I wasn't able to locate or track my parcel.after multiple mails to their CS team i finally got reply stating that my order was returned by shipment service and asked if I like to reship it . How come they return without any updates or tracking location .there is no reason stating why they did it . I don't know if i m ever gonna receive my product .so disappointing !!!!!”

Helpful Report

Posted 3 years ago

“Worse customer serves and online shop I ever used!!! On my first try, I ordered a hairdryer used 1 time and didn't like it at all. So I asked if any chance to return it. also, I do believe it wasn't new as packaged didn't look like I saw in our ghd shop. So seems like someone Returned and they just sold it again :) but my fault I didn't do a picture or video when I opened it, so couldn't prove it was used. I would understand if they just say no, you can't return your order. But I received a replay: you are welcome to return any unwanted item to us within 30 days of receipt for a full refund to your original payment method. Please be advised you will not receive a refund if you don't return the FREE GIFT The Luxe Beauty Gift DEC20 ad once the Hairdryer is returned you will no longer reach the threshold for this goody bag. Best wishes, Vidusha Customer Service Advisor Lovely replay!!! This is the first time ever in my life shop asking to return a free gift. I do lots of online shopping: space NK, Selfridges, Feelunique and lots of other shops. How can I return a free gift if I stared to use it before I even open the hairdryer :) this is just ridiculous!! I really fought this is a joke! It’s made me feel terrible. Well, fantastic Birthday gift:) bought used Hairdryer and no chance to send it back as I couldn’t return a free gift lol My second try: I don’t understand why I even try this Company again. But during the lockdown, I couldn’t buy face oil as only cult beauty had it in stock :) plus ordered present for a Friend birthday. Costumers service just amazing again! I made my order on the 12 of February they sent it the day after and since 14 February track didn’t change location. So I have tried to call them as emails no replay, but phone off it’s a voice message please contact email :) But on emails they never replay. As it’s like you are chatting with a robot. I sent so far 5 emails and had 2 the same replay:) Thank you for your email and for ordering from Cult Beauty, I am so sorry to hear your order has not yet arrived. Unfortunately, I have not been able to find any additional information using your tracking number therefore I have contacted the courier company to request an update. They should reply within 3 working days and should be able to confirm where the parcel is and when you will receive it. I appreciate that you are eager to receive your order, so please rest assured I will regularly check for an update from the courier company and let you know as soon as I have further information. Please accept our apologies for any inconvenience caused by this delay. Best wishes, Sophia When I made my order, it’s said 2-3 working days delivery :) Today 23 February:) I made an order early morning 12 February:) and even I texted in my email What track location didn’t change since 14, I still have a robot replay :) Sad I couldn’t give zero stars. As this shop deserve minus 2000000 stars. First for sale used products, second, they don’t care about Customers, lie about a delivery, never replay emails, you can’t even call them!!! Terrible shop, terrible costumers service, if you want to waste your money don’t make you feel down try cult beauty! my advice avoid this shop.”

Helpful Report

Posted 3 years ago

“I received my order which look like it is for a child. I have seen 3 emails requesting a return address and refund, nothing. Avoid at all costs”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THEM! If your order does not arrive, they just refuse to deal with it. I ordered over 100€ in products over a month ago. When it didn't arrive i contacted them. They have lied to me and told me they cannot return the money because the carrier has not gotten back to them - except I have contacted the carrier several times and they have all the info updated. If they use crappy carriers why is the client to blame? and why lie to me over and over? And after they just stop getting back to you. THIS COMPANY IS A SCAM!!!!!!!”

Helpful Report

Posted 3 years ago

“I placed two orders but the tracking is stopped, the assistance is not responding, I lost my money”

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Posted 3 years ago

“Ordered a mini pallette with regular delivery for 21 Euro including the delivery.as soon as the pakege arrived to Canada the HDL express delivery asked me to pay extra 26.5 CAN for fees and duties which is 83% of the pakege worth. The tax here is 13%. I refuse to pay that extra fee and cult beauty refused to return my money.”

Helpful Report

Posted 3 years ago

“Have been trying to contact them to be able to return an item that came without a hygiene seal. No one's replying to my emails and messages or picking up the phone. Absolutely dreadful customer service”

Helpful Report

Posted 3 years ago

“Would actually be no stars ordered on 9th December, heard nothing, emailed twice no reply, the number of the website is a mobile number! No business voicemail! Had fraudsters written all over it!”

Helpful Report

Posted 3 years ago

“Ordered gifts for Christmas, 3 weeks later, items never came. Despite carrier saying they were delivered. Certainly not delivered to me. Items sold out after that so could not even reorder.. Very disappointed..”

Helpful Report

Posted 3 years ago

“I placed an order on December 2 that still hasn’t arrived 2.5 weeks later, despite a stated 3-5 day delivery time. They don’t respond to emails or phone calls. Cult Beauty is a scam company run by fraudsters and I would not recommend anyone to order anything from them.”

Helpful Report

Posted 3 years ago

Cult Beauty is rated 1.8 based on 330 reviews