Name: Cult Beauty
Rating: 1.78

“very bad with deliveries....not responsive and only asking to wait...until ???? more than a month order hasnt arrived...staff unhelpful”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever seen I make an order cost 232.42£ at 3 October and make it with periority shipping,it should be delivered within two days but till now it is processing even i send them verification code they need and no answer I called them many times and send many mails with no response!!!!! It’s the worst customer service really Please i want my order i will leave uk within two days”

Helpful Report

Posted 5 years ago

“THE WORST CUSTOMER SERVICE EVER!!! I ordered the farsali face oil for a friend for her birthday and due to reading other reviews i ordered it around 3 weeks in advance just to make sure! When giving the oil to my friend she opened it at home and most of the oil had been leaking as the top (pipett) had been put on wonky and even the plastic sealent was still intact... just oil all over the place, box soaked etc. Only half of the product is left! I emailed customer service and got a bounce back email stating 24 hours reply. No reply received and emailed a further 2 times and even threatening trading standards and still no reply! Tweeted them and they written back asking for me to private message them with the details and still.... no fuckin answer! I will never order again from this company, customer service should be main priority!!!! Disgraceful company”

Helpful Report

Posted 5 years ago

“I have admired Cult Beauty from a distance for a long time and placed my first order 9 days ago. I usually order from SpaceNK and Victoria Health and their customer service (e.g. delivery time is amazing). Cult Beauty didn't process my order for almost 3 days (slow but I could deal with it). It's now been 6 days since my order was updated from "shipping processed". I emailed them nearly three days ago to see what's going on and haven't heard anything back. I tried to call twice this morning and their service went to voice mail. I think I'm right in saying that, in this day and age, it's not normal to wait 9+ days for a domestic order to arrive (FYI, I live in Central London if that means anything). The last time I ordered with standard shipping from Victoria Health, my order was somehow with me the following day! I still haven't received my order and wish I had read the other similar reviews before I placed it - this seems to be a longstanding pattern which makes me even more frustrated! I won't use Cult Beauty again, even if they have a tempting offer, and will recommend that my friends don't use them either. The beauty industry is uber competitive and their service is appalling compared to their rivals. Yes they stock cool brands, but so do others. What a shame.”

Helpful Report

Posted 5 years ago

“2+ weeks to deliver, quick enough to take your money but not so quick to deliver it out to you , no communication. Will not be using this site again”

Helpful Report

Posted 5 years ago

“I did my first purchase at Cult Beauty at 03/09/2018 and I’m sure it will be the last one. I ordered SEVEN products on the website and 1 of them were supposed to be a birthday present to a relative I’m going to visit on my holidays next weekend. My order was shipped on the 06/09/2018 (three days after the order) and I got a package on the 10th September. For my surprise Cult Beauty only shipped SIX products – letting outside the package exactly the one I'll give as a gift. I got in touch with Cult Beauty straight way and the lady at the call center asked me to send email with a photo of the package and all the details – what I did immediate (10 Sept at 1.28pm). I waited 24h as their automatic reply asked for but didn't get any reply at all. I emailed them back again on the 11 September at 3.46pm. No reply again. Called the call center next day around 1.08pm and no one answered so I left a message at the voice mail. At 1.39pm I got an email from someone called Billy asking questions I already had answered on my first email! I’ve answered it AGAIN and asked for an urgent solution hopping I could have the item on time to my holiday/birthday party. Again no answer from Cult Beauty! It's really disappointing waiting for a solution to THEIR mistake for 4 days and still no action had being taken! Cult Beauty didn't send me one of the products I'VE PAID FOR, do not solve the problem and now I’ll be the one embarrassed without a present or will need to spend money again in another gift.”

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Posted 6 years ago

“Wish I could give 0 stars. Spent £150 to receive a free gift. Free gift came and was amazing but £65 worth of my order was missing. Customer services says that “the weight of your parcel SUGGESTS that all items were shipped to you” and can’t help any further.”

Helpful Report

Posted 6 years ago

“Absolutely awful customer service. Weeks later I am still waiting on a response to replacement or refund of a faulty product i purchased from them. It shouldn't be this hard. This is despite numerous attempts by me to contact them via all channels - enquiry, facebook, messenger, emails etc.”

Helpful Report

Posted 6 years ago

“I placed my first order for Cult Beauty two weeks ago. I bought a makeup item for aprox 50 British pounds, instead of the item I ordered they sent me a skin care item they sell for 8 British pounds. I immediately sent the picture of the box they sent with the wrong order and the customer service agent called my case an "isolated case." They even asked me if I wanted a replacement or refund; they didn't even offered an immediate solution. I WILL NEVER GPOING BACK TO THIS PLACE AND I DON;T RECOMMEND ANYONE THEIR AWFUL SERVICE EITHER.”

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Posted 6 years ago

“I'm still waiting for my order and i don't know when it will move from Trakpak centre :)”

Helpful Report

Posted 6 years ago

“I recently ordered 2 products from Cult Beauty. They arrived with no cap or hygienic seal and the colours were not what i expected from the 'Ordinary' Foundation range. I did not use the products as I knew that the colour which was visible through the bottle was far too dark, so i returned them in exactly the same condition and packaging and requested a refund. I received an email from Cult Beauty, stating that I had returned them in an 'unsaleable condition' as there was no protective seal. When I challenged them about it they then admitted that this product does not come with a cap or seal but they still refused to refund me with no grounds for this decision. My statutory rights have been affected by this and they are returning the products to me instead of offering me a refund, exchange or voucher. This is the worst customer service I have ever experienced and they clearly do not value their existing customers. DO NOT PURCHASE FROM THEM!”

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Posted 6 years ago

“Returned an ORDER over 10 days ago still have not been issued a refund everytime i try contancting cult beauty im put through to the answering machine worst customer service ever do not ORDER from here ive been left without my item and money”

Helpful Report

Posted 6 years ago

“I ordered a birthday present for a friend in Germany. A few days later I received a tracking number and DHL informed me that the order was to be delivered a day before her birthday, on July 7 2017. And then the nightmare began. DHL sent an automated message on July 8 that the order would be returned to cult beauty. So I emailed DHL and asked what the problem was. They answered the address on the parcel was wrong, half of the street name was missing and it was send to Neidenstein, a town in Germany I never heard of, my friend lives in Frankfurt. I entered her address correctly when I placed the order, I checked. On July 12 I emailed cult beauty customer service. They told me they would resend the order as soon as it arrives at their warehouse. On July 20 I asked for updates concerning my order. Customer service replied on July 21 they would still wait for the parcel to arrive at their warehouse and would contact me immediately to confirm reshipping. On AUGUST 15 I wrote again. According to the Trakpak tracking number the parcel was delivered on July 20. When I confronted customer service with the delivery status they answered the delivery status was wrong and they had still not received the parcel. I call bs. I feel scammed. The order is paid for and I entered the correct shipping address and emailed it twice more to customer service. There was no error on my side except ordering from this company. I strongly advise not to order from their website! If you want to burn your money find a better way to do it. Even if (and that's a big IF) they manage to send the order again it might at this rate arrive just in time for my friend's birthday... next year.”

Helpful Report

Posted 7 years ago

“I ordered a birthday present for a friend in Germany. A few days later I received a tracking number and DHL informed me that the order was to be delivered a day before her birthday, on July 7 2017. And then the nightmare began. DHL sent an automated message on July 8 that the order would be returned to cult beauty. So I emailed DHL and asked what the problem was. They answered the address on the parcel was wrong, half of the street name was missing and it was send to Neidenstein, a town in Germany I never heard of, my friend lives in Frankfurt. I entered her address correctly when I placed the order, I checked. On July 12 I emailed cult beauty customer service. They told me they would resend the order as soon as it arrives at their warehouse. On July 20 I asked for updates concerning my order. Customer service replied on July 21 they would still wait for the parcel to arrive at their warehouse and would contact me immediately to confirm reshipping. On AUGUST 15 I wrote again. According to the Trakpak tracking number the parcel was delivered on July 20. When I confronted customer service with the delivery status they answered the delivery status was wrong and they had still not received the parcel. I call bs. I feel scammed. The order is paid for and I entered the correct shipping address and emailed it twice more to customer service. There was no error on my side except ordering from this company. I strongly advise not to order from their website! If you want to burn your money find a better way to do it. Even if (and that's a big IF) they manage to send the order again it might at this rate arrive just in time for my friend's birthday... next year.”

Helpful Report

Posted 7 years ago

“I want to give negative star if I can!! On the web page of the items I want, it doesn't say that it does not ship to the US. Not until I added to the cart and try to checkout, it says sorry the items are not able to ship to the US. Also, you can not find anywhere on the website saying any particular brand does not ship to the US. There was no any written notice or explanation whatsoever about why the items are not able to ship to the US. Very disappointed. Worst shopping experiences out of all the UK website I had shopped with.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

Cult Beauty Reviews