Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 86 year old mother spent an hour and a half on the phone trying to get someone to come and repair her washing machine after taking out your insurance, she finally got through to someone she could actually talk to only to be cut off when she gave them her postcode. She is now very distressed and the problem is not resolved.”

Helpful Report

Posted 4 years ago

“Item paid for on 22 September - no tracking number given and then emails stating it was delivered on 29 September. When I called, I could not get though and then received another email stating it would be delivered on 23 September (it was 2 October at this point). Cut off from customer services and when i did get through I was told I could not have a refund because how did they know that I did not in fact have the item and be illegitimately asking for a refund... Any minor discount on whatever product you think you might achieve by buying from Currys simply isn't worth the drama and wasted time when something goes wrong.”

Helpful Report

Posted 4 years ago

“The first chest freezer you delivered was damaged. The second chest freezer (to replace the first) was damaged. I agreed to accept it when the delivery driver offered me a 15% refund. I didn't receive the refund. I wrote to your complaints department (because your e-mail isn't functioning, your web chat is useless and your 'phones never answered). One month later, I haven't even received the courtesy of a response to my letter.”

Helpful Report

Posted 4 years ago

“Returned a faulty item 1 month ago, expecting refund within 14 days max, still waiting. Contacted support many times, each time promised to get the refund within two days. Absolutely awful.”

Helpful Report

Posted 4 years ago

“I ordered a new washing machine in March 2020 with a recycling of my old washing machine. The guys who delivered my washing machine refused to take my old one and after at least 10 emails and several phone calls that no one answered I'm still waiting for my refund.... It's October now....”

Helpful Report

Posted 4 years ago

“We ordered a printer on the 19th September 2020, were told there were 3 left. Telephoned them on the 29th September to see if it had arrived. Told that we had been allocated one and to try 6th October when stock arrives. Went into the store today as no one answering the phone, to be told there are none in the country, so why were we told we had been allocated one. Now told there is an ex display in Wocester, which they will try and get for us. Signed unhappy customer”

Helpful Report

Posted 4 years ago

“Great customer service from Your assistant Anthony he told us about some of the cookers as well which I'll be bk spoon to buy”

Helpful Report

Posted 4 years ago

“Will never buy from currys again they are trying to hide behind COVID 19 however they fail to deal with faulty goods even a registered letter sent to their head office. Currys simply refuse to respond to customer complaints and I am left with a faulty product after 2months of use”

Helpful Report

Posted 4 years ago

“i have been waiting on the phone for over 4 hours and when I got through they cut me off I would never shop there again and now buy from john lewis”

Helpful Report

Posted 4 years ago

“Curry's PcWorld's please stop posting fake reviews. Genuine customers are being mislead by your lies . Start treating people with respect and trade lawfully. Your corrupt practices are causing so much grief and you are using Covid 19 as your get out clause. " SHAME ON YOU "”

Helpful Report

Posted 4 years ago

“took my tv for repair under warranty and returned it broken, took it back and its taken 2 weeks up to know under assessment , still deciding ? i just wanted it repairing but youve broken it so replace or refund me, its that simple and would take only a few minutes to sort out, ive spent over 18 hours being cut off the phone waiting in for a delivery that didnt happen and sick of being lied to and how busy they are ... youll be a fool if you buy anything from these crooks”

Helpful Report

Posted 4 years ago

“On Sunday 20th September we purchased washing machine. We were told it should arrive in a week. We paid for the machine with the anticipation of it arriving within 7 days. On 02.10.20 I called customer service to find that you "have no idea has to when it will arrive." You’ve taken our money with no real expectation of a delivery – I think this is wrong and disgusting behaviour. My 80 year old grandmother is furious. She feels that she has been taken advantage of and is now wondering if she'll get her money back. Obviously we know we are entitled to get a refund. It's saddens me to know that because of this appalling behaviour by Currys PC Word my grandmother feels like she has been conned or ripped off! We won't be shopping at Currys again. .”

Helpful Report

Posted 4 years ago

“Brought a Zanussi cooker hood, curry’s advertise it came with a Charcoal filter which we never received. I spent an hour and a half On their help line being passed about and could not get anyone to do a simple task of sending the missing filter. False advertising would not recommend buying from curry’s on line.”

Helpful Report

Posted 4 years ago

“Do not buy from Currys. The worst customer service ever! First off the first order for a range cooker was cancelled by their operative because he had no idea if the cooker could be recycled. He did not sort out a credit and after waiting for 15 days and waiting on the phone for over an hour the credit was then put through. We reordered the same item on 10th September and was given a date of 1st October for delivery. I rang on 28th September and was given a confirmed date of 1st October.Therefore we arrange for our old cooker to be disconnected and recycled. At around 7pm on that date I had a phone call saying that the cooker had not been manufactured yet and did I want to keep the order live with no indication of when it would be delivered. We are now stuck with no cooking facilities and will never use Currys again and I would suggest you don't either. A complete shower of lying imbeciles who do not care one jot about their customers at all. I can't see a long term future for this Company and I reiterate - Don't use them!!!!”

Helpful Report

Posted 4 years ago

“I bought a washer dryer last November and it's never worked BEKO has sent out 3 engineers and it still not working beck tells me to deal with currys and currys tells me to deal with beko. When I phoned the inverness store I asked to speak to a manager they said that they would not waste a managers time with me. I have sent them a letter now all I want is my money back. And what kinda tech store does not have a working email address its a joke”

Helpful Report

Posted 4 years ago

“your customer services are aweful. as well as waiting for ages, they put the phone done, delivered even when i had cancelled and generally don't have a clue. never again.”

Helpful Report

Posted 4 years ago

“£2k tv Samsung tv faulty within a week, various array of faults over the next two weeks took it Back to store not resolved, inter mated I was lying about the faults as it wouldn’t do it when they turned it on in the store, Samsung engineer called he also inter mated I was lying, so now they’ve the tv and my £2k and no phone calls or information to what’s going on TERRIBLE SERVICE DO NOT USE”

Helpful Report

Posted 4 years ago

“Curry's is a thoroughly Despicable corrupt company and honest reviews that are posted miraculously get removed !!!, "SHAME ON YOU CURRY'S "”

Helpful Report

Posted 4 years ago

“Purchased tv , less than a week later it stopped working . Returned it , asked for replacement, heard nothing so two weeks later phoned and asked for refund , four weeks on and after many phone calls and been passed around 3 different people each time , finaly got through to them again only to be told it will take up to 5 days before money back in my bank . Never again will i buy from currys”

Helpful Report

Posted 4 years ago

“I purchased the Beko washing from Curry's Gloucester with a sale assistant in the store via his iPad, I paid for a delivery date for it to arrive at my new address in Odiham on 24 sept 202 at 0800. The washing machine arrived on time, when I took the the first layer of packaging off I noticed immediately the cable that plugs into the electrical socket had split, I stopped unpacking it, and immediately I contacted the customer service number. The gave me a uplift reference number and said I would be called in 24 hrs to arrange a pick up and drop off of a new machine. 48hrs passed and still no telephone call. I have spoken to three different people via the how to return your items automated telephone service with multiple individuals giving me different instructions. One said he'd send an engeneer out to fix the cable, but couldn't say when, another said the store would contact me and make the arrangements, still no contact from them, and another woman said she couldn't help me at all and didn't know what was going on. They seem to not have a clue what their doing, and trying to arrange a replacement washing machine has been a nightmare!! I have still not hear anything from them and I need a machine to wash my uniform as I work in a hospital and cannot go into work with dirty clothes. Because the whole experience was not giving me confidence in Curry's or the team, I thought it is best to check the rest of the machine given the polava I am having. When I have taken the rest of the packaging off I have noticed the side of the machine is also dented, I believe it has been dropped and that's why the cable has split, So I am hugely concerned that the machine could be damaged internally aswell. So here I am sat in my kitchen now out of pocket £250 pounds with a damaged dodgie machine, that I can't seem to get exchanged or replaced. I need someone to contact me ASAP and resolve this matter as quite frankly I am discusted by the way this had been handled and will never buy from Curry's again. I have just moved into a new home and had planned to get all my white goods and kitchen appliances from Curry's however after this i will never buy from curry’s again.”

Currys 1 star review on 26th September 2020

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews