Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Terrible Service. Failed to turn up twice to install an integrated washing machine. Extremely difficult to get through to customer service. After many phones we did and then they gave us wrong advice. Sent a letter of complaint to Currys but to date they have not answered.”

Helpful Report

Posted 5 years ago

“I wish I could give Zero or even -ve rating. Whole team let me down. I have order an HP Laser printer for my work over the phone. The sales agent Nathen (EXT 27778) book an order. Since this is for business use and need printer asap so I agreed to pickup next day from local PC word store from Manchester. He pushed me sell for care plan, I agreed after too much push and paid extra ..Happy ending. But Wait … after putting the phone down got confirmation email … shocking to see that it says my Order will be ready to Collect from Oxford Street LONDON ….WHAT LONDON??? Yes , I asked to pick up from Trafford Centre Manchester….. Call the guy again, he said oh don’t worry don’t worry I will sort this out … Ignore the email and I will call you shortly….. No Call. After few hours I called again, Oh sorry there is system glitch , I don’t know what is happening but I will sort this out you will be get the printer now, even I will try to get this deliver to your address, I will get back to you soon….. That’s very kind. Received email next day that my order is ready to collect from Oxford Street London and the Funny thing is I got a call from Curry’s that when I go to collect take ID will me. When I explain that I asked to collect from Manchester she said Oh sorry for that but make sure when to go to Oxford Street branch take the ID with you. Called Nathan again (hard to get him, as clearly start ignoring me) , he promised that he will sorting this out and you will get the printer today but he has to cancel the order first and place another. After few hours I have received email that your order is cancelled and refund will be processed next day and will be delivered via Gift Card using the Royal mail delivery and could take 3- 4 days. In a nut shell I could get the same printer FROM Amazon in next day delivery with same price or over from another supplier buy as a loyal customer I prefer Curry’s PC World. They disappoint me, clearly It was Nathan’s fault and he did not know to resolve the issue. My business process suffer without printer for so many days,. Having a small business and when you relaying on the printer. It is very frustrating. Curry’s did not offer any compensation for such poor service they provide.”

Helpful Report

Posted 5 years ago

“Having spent over £3.000 on a new OLED TV and sound bar I received the absolute worst after sales service I have en-counted from a large company ever. From start to finish the duty manager, sales staff and particularly the "Know How Team" were inept and appeared to pass the buck at any opportunity. Even a refund took over two (2) weeks to resolve. I will never deal with them again ever.”

Helpful Report

Posted 5 years ago

“The Installers were absolutely amazing. It wasn’t an easy job fitting our machine but they both had patience of saints. Thank you so much for spending the time installing our machine. Very friendly, helpful and thorough Mansel and Diarus”

Helpful Report

Posted 5 years ago

“Avoid taking any sort of care plan from Currys. Appalling customer service by team know how. You will be lucky if you get through in less than half an hour whichever option you press on the menu because I have tried most for the past week. If you are ringong for a refund, They will say a week but it will be down to you to chase this up from my experience because it doesn't refund due to technical problems. And you may after hanging on the phone for 45 mins they give you an option to send a cheque in the post. And it can take up to 28 days tobarrive !!! The payment is taken from your card in less than a second!! Try and buy from argos or even amazon they are more professional than Currys.”

Helpful Report

Posted 5 years ago

“Samsung soundbar developed a fault within ten months of buying it after being fobbed off that it’s Samsung’s problem not curry’s and that I need to deal directly with them,I took it back to curry’s for repair was told normally 7 to 14 days chased it up with the know nothing experts they couldn’t help and the unique repair number means nothing all he could do was just email the store to get the store to chase it up its now been 21 days just trying to speak to a person with an clue about what’s happening seems almost impossible.They might compete on price but when it come to customer service they are hopeless”

Helpful Report

Posted 5 years ago

“Hi there, do not buy large appliances from this company!!!!!!!!!! We brought a Kenwood cooker, after a few weeks it developed a fault which was over heating (burning all the food on the lowest setting)! After 45 minutes on the phone being passed from one person to another we were finally told to go to our local store for a refund ha ha!! We spent an hour in the store as the assistant phoned the same number we used and got the same answer, we asked to see the manager, he was not available! It has now been three days and hours on the phone and this has still not been resolved!! We now have to wait 10 days for an engineer to come out and agree our cooker is faulty, leaving us with no means of cooking food. Management from curry’s and Kenwood do not care! And will not stick to there return policy! We are now taking it further to trading standards to get our money back!! We wont step a foot in curry’s again!! Absolutely disgusting!!”

Helpful Report

Posted 5 years ago

“65 inch tv delivered today on time paid for install but delivery guys had not a clue on how to install left tv not working said someone would ring few hours later no call so went to store ordered and paid for tv plus install guess what cant send anyone out to Friday today being Tuesday so much for team knowhow terrible service clearly untrained staff plus poor follow up and a don't care attitude”

Helpful Report

Posted 5 years ago

“Hi, I am very happy with the item I bought from Curry's but it was bought on the basis of Amazon and Curry's online reviews. The sales assistant in Crayford was very helpful BUT, after spending some time talking to him, listening to the soundbar in store, the product wasn't available either online or in store! Soooo I went back to my reviews online and found a different item which was showing as available in store yet there were none on display! The assistant, despite being fairly helpful, knew very litttle about the soundbar I wanted to buy. It all ended well but not without an awful lot of effort on my part. Comet (that was!) used to have their staff trained on all their products, pros, cons of each, etc. That is the only reason why I would shop in a real store and not online - and I really want to support local shops which is why I bought from the store. Please, Curry's, if your assistants are spending ages extolling the virtues of a product, back them up by monitoring your stock availability!!”

Helpful Report

Posted 5 years ago

“Team knowhow collected my curved tv for repair and I was told it would be returned with in five days. Two weeks later I rang to get an update and was told they would check with the work shop and get back to me, they did not. I rang again few days later and this time some one did check and I got a call back only to be told that somehow the tv had been assessed but then nothing had happened and know one knew why it had taken so long???? I was then rung again by an engineer and was told that the tv cannot be fixed and someone will ring me to replace it... I am still waiting. I have been without a tv for two weeks and have had to chase the repair myself. The intial problem was bleeding light on the side of the screen and I would have thought it was a simple fix. It appears team knowhow doesn't know how!”

Helpful Report

Posted 5 years ago

“Do not shop with Curry's, they will lose your packages in-transit, refuse to take responsibility. Their support staff will promise you things over the phone and then completely ignore your emails. When trying to contact them again, they are rude and useless. The staff in my local Curry's store (Manor West, Tralee, Kerry, Ireland) were even less useful and far more rude. They owe me over €2,000 for a month and are refusing to give the money back even though the product has been confirmed to be returned to them by the courier (DPD) More info on this here: https://www.facebook.com/CurrysPCWorldIreland/posts/2583886245060736”

Helpful Report

Posted 5 years ago

“when I came in the buy my computer me and my nan didn't have a clue where to start and once James helped us we knew everything.james did a amazing job thank you!”

Helpful Report

Posted 5 years ago

“I was sold 2 years Mcafee cover when I purchased my new lap top. When I entered the code to renew it was not accepted as the card had not been activated. I went back to the Peterborough store where the most rude arrogant Manager who could not bother to talk to me until I confronted him, said we no longer can verify the card and completely ignored that I had a receipt. He was not interested at all in helping me!! I am a senior Manager of a large company and would dismiss this person immediately. His attitude and arrogance has no place in today's standard of customer service. I will pursue my complaint and I suggest anyone reading this review considers very carefully about purchasing anything from Currys of Peterborough. John Lewis price match and offer 100% better customer service.”

Helpful Report

Posted 5 years ago

“Useless. Fridge didn’t even turn up. Waited in all day! They didn’t even bother to call me to let me know they weren’t going to come. My delivery was due anytime until 7.15pm. Then when I called to say it hadn’t arrived and ask why, I found out the phone line closes at 6pm! Ridiculous.”

Helpful Report

Posted 5 years ago

“Took my laptop to pc world for repair and had to pay upfront the standard repair charge and was told i would get a phone call from the knowhow repair people stating the cost of any parts needed. After two weeks and not hearing anything i returned to pc world and after the assistant phoned the knowhow repair team they told him the price for parts which had to again be paid for upfront before they would do the repair and they gave a date the laptop would be returned. Another trip to pc world on the collection day only to find the laptop was not their so another call to the repair team who gave another date my laptop would be returned. Guess what no laptop when i went to collect it and was told it might have gone missing and they would elivate a complaint which meant if my laptop could not be found they would have to give me a brand new one at the expence of the repair team and knowing this they usually manage to find the missing item pretty quick. It worked because the next day i had a call from the shop to say my laptop had been returned and was ready for collection after four and a half weeks of waiting. To be fair the assistants at pc world store did all they could to help me but it was the lying and rubbish service from the repair team that caused me to have to wait way to long to get my laptop back. Needless to say currys pc world will not be getting any more custom from me or my family and i would tell anybody give local independant shops your custom as they will provide a better service than currys who are quick to take your money then provide nothing.”

Helpful Report

Posted 5 years ago

“Terrible service. No communication repeatedly rang and told different story everytime. Rang the day before delivery was due to be told it wasnt going to be delivered. This was after waiting in all day the week before the first delivery date. No email or texts. Avoid”

Helpful Report

Posted 5 years ago

“My partner got me a HP computer fro Currys in Livinston 1/12/2018 I hardly used it then got my daughter to help me get face book on it so used for about three months this year before stop t working its 2019 so I took to a computer repair shop to be told the hard drive was faulty ,and he could not the hard dive for this ,dam cheek to sell faulty HP COMPUTERS AT £419 6 GB MEMORY HA HA what for it has ent done any thing yet just new used to be robbers wore a mask.bare faced robberyKleofa Cameron & Anthony frame .”

Helpful Report

Posted 5 years ago

“Absolutely atrocious experience, and an abhorrent company. As soon as you have a problem (that they have caused), they wash their hands of you. Not sure why I am surprised, I suppose I didn't expect a company which I gave TWO GRAND ignore me and mistreat me like that! I'll never buy from them again.”

Helpful Report

Posted 5 years ago

“Every thing . Delivery didn’t turn up period . Phoned customer services, waste of space . If we hadn’t phoned to enquire we wouldn’t have known that it was being delivered 5 days later . The company are a shambles .They took my money in full payment two weeks prior to my scheduled delivery, which I also paid for . Lost a days pay to boot . FFS . AOL I shall use in future purchases .not this bunch of cowboys .”

Helpful Report

Posted 5 years ago

“CUL1966858369 Please listen to my call with Lascelle 29th October 9.30AM”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews