Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Possibly the worst experience I have had from a company. I purchased a laptop for my son and had a "very" minor issue. Tech help managed to talk me through deleting all his applications (which didn't even fix the issue). It then took me a week to re-install things (due to password issues etc) and my son had to spend 3 weeks catching up on his work. Despite phoning every week for 2 months I never got as much as an apology. Customer service constantly promised to phone back and didn't. Hugely disappointed and I will never buy anything from Currys ever again.”

Helpful Report

Posted 3 years ago

“Very poor customer service need to wait one hour on the phone to talk brought new Kenwood fridge freezer broken inside been trying for week no solutions I would advise think before you buy from curry”

Helpful Report

Posted 3 years ago

“Waste of time , purchased anti virus in store but unable to install due to incomplete id number on card. Norton unable to help. Pc World helpline said return card to store,70 mile round trip ,as it must have been my fault for scratching the card too hard Waste of money”

Helpful Report

Posted 3 years ago

“They are very disorganized. I returned an expensive item on 26th March and nobody can update me about the refund. I think I lost my money”

Helpful Report

Posted 3 years ago

“I bought a JBL 9.1 soundbar from curry last year(2020) December in the sale my trouble started there only they send me the tracking ID but after waiting for 20 days they said they can't track the item it is lost in transit. In Feb 2021 they again put the order and re-arranged the delivery this time and sent me a delivery schedule message in the morning, I was waiting for the delivery but I got an email around 2 PM that curry requested not to deliver the item. I have called more than 150 times to resolve the issue the curry pc guys every time telling me different stories. after so many calls they again send me the package on March 5th I got the item but, I got the item and the box in damaged condition, I called on the same day for the same and raise the issue, I decided not to replace the item this time I want to decide to get my refund back. The real huddle started now after 3 pickup attempts numerous calls the DPD guy came to pick up the item after 5 days I got a notification email the item is delivered to the destination. but when I called the curry pc they told me that we got the item but we lost it again in the warehouse. they send me a threatening email to sign a document that was involved in a police investigation. I did the same still waiting for my refund. never ever buy anything from curry pc online”

Helpful Report

Posted 3 years ago

“Shocking performance. Numerous telephone calls because virtually impossible to speak to anyone never mind the appropriate department. I purchased an Apple iPad and was assured that it would be available for collection after 5pm (!) but not to go to the store until I received an email to confirm. Days later, after literally hours on the phone, I’m informed that the item has arrived but the confirmation email had been omitted! Such a waste of time, incredible inefficiency.”

Helpful Report

Posted 3 years ago

“Chose a new upright cleaner but not in store so had to order and pick up. Curry’s emailed to say in store. Took receipt and email to pick up but this was not enough. Needed card details- was picking up for an OAP who couldn’t get to store so had you leave empty handed! This information for pick up should be included in email or told it would be needed at purchase to avoid unnecessary trips!”

Helpful Report

Posted 3 years ago

“The item was received broken I have received my washing maschine broken and I called them straight away to send it back and get a replacement. At the moment i ordered it,the machine was reduced £100, but the price went back up. I have been told they could send me another one for the same price as this one is off sale. After i completed the transaction with them over the phone i noticed the washing machine wasn’t off sale and it was a big fat lie. Now i have to wait another week to get this washing machine collected and get another one. Terrible customer service, definitely not ordering from curry’s ever again”

Helpful Report

Posted 3 years ago

“Ordered TV paid for delivery 14 days approximately.Had a call saying no longer available even though the store manager said stock coming in.Tried to contact Curry’s on line not working tried phone long wait, eventually they said sorry no stock coming in so refunded money got home checked Curry’s site saying in stock at store to collect what a shambles. Not first time was sent to a store 30 miles away to collect them on arrival told we haven’t had them for weeks .Who does there stock lists who runs their computer stock system should all get the boot!”

Helpful Report

Posted 3 years ago

“AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID They do not deserve one star! Ordered 3 large electrical items. On the delivery day, one item was not on the vehicle (we were not told it was out of stock). The second item they needed a stair climber and this was not on the vehicle. The delivery drivers arranged a new date for items to be delivered in 4 days time. The new delivery date arrived we heard nothing from Curry's. When we contacted them we were advised it would be delivered the following day and that they knew about the equipment need and this would be on the vehicle. the new delivery day arrives and the equipment need to deliver the item 0is not on the vehicle and the delivery drivers leave and take the item again! Calls made to Curry's and we are advised to cancel order and re-book, then someone will call us back in 24 hours to ensure this is delivered. 24 hours later there have been no calls from Curry's, several calls later we are told it will take over 48 hours or could be up to 7 days! there is nobody to escalate this too! We cannot speak to any managers as they do not have telephone numbers and there is nobody else to speak to apart from customer service who say they cannot do anything!!!! After being on a call with them for over an hour, they ended the call as they said they can't do anything. We are still without our item 7 days on, with no date as to when we will receive it!”

Helpful Report

Posted 3 years ago

“Absoulutely shocking. Bought a dishwasher - took a month to arrive. Broke after 3 months. Been waiting for parts for over a month. After being on hold and bounced around on the phone for an hour I was told parts will be another month, replacement machine same, maybe... Currys offer no form of compensation. Avoid.”

Helpful Report

Posted 3 years ago

“I ordered a Lenovo Ideacentre 3 (Currys / PC world product code 293788) desktop PC in February on the advice of a video chat I had with a customer sales rep. During this chat, I was informed that it would start up in around 30 seconds, and that it would be suitable for basic home computing. At the time, I was very clear about my usage - internet browsing (including youtube), office and listening to music. Within the first few days it started to show problems. Once my desired software (firewall, antivirus etc.) was loaded, I took a lot more than 30 seconds to start up, and it couldn't handle youtube videos, or even stored mp3 files - the sound started to break up, even when no other applications were open and/or running. Over the next few weeks, I rang customer service several times. The first person I spoke to asked me to wait for all the windows updates to be done. After a few days of waiting, I rang a second time. It was suggested that I just do a full factory reset. I am not in the habit of using sledgehammers to crack nuts, so I spoke to someone else and I was talked through how to reinstall the sound driver. This worked - for around two days. I then rang up a third time, at which point the customer service operative organised its return to the repair centre. This is when things started to get interesting. I had a phone call from a man at the repair centre who told me that there was nothing specifically wrong with the device, and it was working as designed. I told him that I was advised that it would be suitable for viewing videos online and listening to music, only to be told that wasn't true, because the nature of the CPU would mean it would be suitable for nothing more than facebook. I do not have a facebook account. I asked about upgrading the RAM, and I was told this wouldn't have any effect, because it was the CPU that was the information bottleneck. I asked about upgrading the CPU and I was told that it's impossible because it's part of the motherboard, which is integrated into the machine. The only logical conclusion to draw at this point was that the machine was not fit for purposes made known and therefore contravened the Consumer Rights Act of 2015. I then went back to Currys / PC World to inform them that I had spoken to Citizens' Advice and, over the course of several days and numerous phone calls, I was eventually promised a call back by a manager within 48 hours. I received that call not within 48 hours, but actually five days later. During this call, the manager was quite clear about the fact that no refund would be forthcoming because it was over their statutory 21 day period. However, sometimes it takes 21 days for this sort of issue to present itself, especially if, as was the case with myself, I was busy at work and didn't use it that much initially. Besides which, Citizens' Advice have assured me that the the Act covers me for six years. I therefore consider their 21 days to be arbitary and not salient. During the same call, I also asked whether they are part of the Alternative Dispute Resolution Scheme. They are not. I was missold this product. A sales rep advised me that it was fit for purpose, but a repair technician has confirmed that it wasn't. Currys / PC World have conveniently chosen to ignore the expertise of their repair technician, and to hide behind this arbitary 21 days. I am now pursuing a refund via the credit card provider under section 75 of the Consumer Credit Act 1974. At the very least, avoid buying one of these machines and, if you believe that the service I have received is indicative of Currys / PC World in general, then you will seek an alternative retailer for your next computer, or any other electrical device. I have now added Currys / PC World to the long list of firms I will never use again as long as I live.”

Helpful Report

Posted 3 years ago

“I ordered the printer and paper together in one order. Today i received the paper only and i was shocked when i open this parcel. 1. I don't understand why order was splited because nobody need a paper without the printer. 2. The paper package was open and paper was used. So PC Currys staff sent to me used (and not full) item without any notice. It's very unfair and looks like youra staff trying to cheat me. I'm very dissappointed and unsatisfied.”

Helpful Report

Posted 3 years ago

“Would give zero if I could. Do not order from curry's ordered a microwave from them as I was getting a new kitchen it arrived with a dent on the door and the back of it. Phoned curry's DPD picked it up and replacement I was told would arrive that day which it did not. Phoned curry's got through to there call centre can't understand a word the staff are saying as there headphones are probably supplied by curry's they don't work either. After many phone calls and a promise that a manager would call me back I'm still waiting no microwave no refund no customer service no call from a manager. Don't touch curry's with a barge pole if you ever order anything check it when it arrives I have a blank space in the kitchen where my microwave should be just like the staff in there call centre the only difference is the empty space is between there ears. Any company that takes your money and sends you faulty products should be ashamed but curry's are not they don't care. My item had 2 staples in the box as it looks like a previous return from another customer. So folks avoid curry's at all costs take your money to a company who cares and replaces faulty goods when there damaged”

Helpful Report

Posted 3 years ago

“I’ve bought a Samsung fridge freezer online, appliance was delivered but upon close inspection the interior shelf bracket was damaged but covered up with tape. I also bought the recycling for my old fridge freezer but this was not taken on the day as per order. I then phoned to rearrange another recycling slot due the next day. The delivery men signed and completed my order online without even coming to my address! Appliance was never picked up yet a signature and “your order is completed” was stated on my order number online. Very unprofessional and extremely disappointed!”

Helpful Report

Posted 3 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Dean G GB For companies Your review counts! You reviewed Currys PC World Add photo Dean G 3 reviews 1 star: Bad Just now Always use AO and not Currys I normally use AO for all my electricals as there service and delivery is spot on. This one time I thought I would use Currys for a TV as they had a decent bundle on offer. I ordered my product 4 days prior to delivery thinking its all going to be straight forward. On delivery day I call in saying I have had no delivery details and basically the first 3 call agents had no clue what is happening until I get told that my order hasn't been processed and they will manually order it be EOP today. I then ask about delivery day and I get told some time in the week. I mention mention paid for next day delivery and get told her priority is getting the product to me. Honestly a joke for a company, how you get a simple online order wrong and then rectify it with nothing...... I should have just asked for a refund and got next day delivery from AO. Always use AO or a trusted company, Currys is sadly no where compared to competitors”

Helpful Report

Posted 3 years ago

“Awful service and company. Avoid at all costs. Brought a fridge freezer from them and had numerous issues over the last two years. Numerous repairs that don’t fix the problem. Have spent hours on the phone to team don’t know how. Currys should be ashamed of themselves as it’s all one big con. The Directors of the company failing in their duty and this place should be closed down. A complete joke.”

Helpful Report

Posted 3 years ago

“I bought washing machine.I found out it is faulty.Next day I spoke with customer service to sort refund or exchange.They said me this could be done if the engineer confirm the machine is faulty.I should wait 8 days for booked inspection.On that day I received text for missed me.After phone call I found out the engineer was on wrong address and should wait another 6 days for appointment to confirm the faulty machine..Currys won't refund without inspection. So it's not easy to refund or exchange faulty product. Definitely will use another retailer next time.”

Helpful Report

Posted 3 years ago

“AVOID AT ALL COST !!!!!!!!!!! My earphones got broken so i headed to the store to try to repair or exchange them, regretably their staff was rude and incompetent. The worst of all was attitude of the manager of the store that thought that if he keeps talking over me when i speak and try to address his speech to ceiling it will resolve the problem. It has been over 5 months now that i try their retarded customer services, but they either don't speak English or never learned how to read. Calls don't work either as they only hung up on you like Deborah, Vee and Co. Requesting manager does not help at all as they don't contact back. Already reported them to trading standards and now time comes for Financial Outbustman. They are utter rubish and they can be sure i will not let this matter go and will not buy with them ever again.”

Helpful Report

Posted 3 years ago

“Order CUR2101304079 Trustpilot review left along with facebook I ordered two off exactly the same Samsung galaxy tablets A7 LTE versions that take a sim card for 4G data. Total cost of order 438 GBP. Ordered 4th April with delivery to my local store (Workington) which I then collected Tuesday 6th. When I got home, I unpacked the first tablet and set it up with a sim card and no problems here. I then opened the second box (they look alike, except for the barcode) and to my surprise, they had sent the cheaper non LTE version which wont accept the sim card. So, I headed back to the Workington store at 18:3 hrs to find it closed. I then called customer services who said the fastest method would be to return it to store the next day and she confirmed that store had stock. Headed back to store Wed 7th April 10am. Unbelievably unhelpful and essentially did nothing for me except suggesting I go to the Carlisle store as that store is set up for returns whereas Workington is collect only. I was very frustrated at this point and even let my guard down with some unacceptable language for which I apologised. So I headed off to Carlisle (50 miles one way) only to be informed that the store cannot accept the return as the item is not what is on my despatch note and this would affect the Carlisle stock. I then rang customer services again who said they will arrange DPD collection Thurs 8th April, although I cannot be in as I must be at work and so they have asked for me to leave in a safe place. The frustrating and annoying bit is that even though Currys are at fault in sending out the wrong item, they will not accept fault until they have collected, returned and inspected the goods. It is only then, that they will despatch the correct item for which I entered into contract for which can take up to 14 days!!! I dont normally leave these reviews but it is important as others need to stay away from this merchant and shop somewhere else such as Amazon. As I said, they have failed to honour the contract I entered into and so I have also filed a section 75 claim with my credit card and I will be seeking compensation for the wasted time travelling around the county chasing an invisible returns method with different stores. My guess is some lazy warehouse picker scanned the same barcode on a single item box put picked two up. You would think their systems would prevent this and that this would have been detected at that point.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,444 reviews