Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't even want to give 1 star shocking service took order knowing they had no stock but didn't tell us. Took my children's money and 8 days cannot give a definite date for delivery. Customer services do not log your calls or complaints so when you call again they say no record of complaint”

Helpful Report

Posted 7 years ago

“I ordered a dishwasher from Curry's and was expecting delivery today as was stated on the order! Disapointed to find that it isn't even in stock but they were quick enough to take my money! A courteous phone call or email to let me know would't have been much to ask for!”

Helpful Report

Posted 7 years ago

“Friendly and very knowledgeable”

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Posted 7 years ago

“worst customer service. I am pregnant and ordered A washing machine for next day delivery. I received confirmation on the day that my washing machine will arrive from 7:45-8:45 so I work up extra early to make sure I did not miss the delivery. Then at 9 am have I received a call that the washing machine was SOLD OUT and they did not know when it will arrive. I was in complete shock!! and said to the worker on the phone why was I not informed of this right away? his reply was I did not know, NO apology nothing. I Would NEVER order from Currys again. The worst customer service for such a big company.”

Helpful Report

Posted 7 years ago

“Exceptionally frustrating experience. Ordered bluetooth speaker online on the Sunday. Received confirmation of order. Even received email saying preparing for dispatch on Monday. Only to get email 2 days later saying no stock and the stock would not be replenished. Apparently there is some clause in their terms and conditions saying this is okay though. Refund processed 8 days later. When I looked online it showed stock in store up north. I asked if they would transfer the stock to my local store and I would collect. Nope can't do that. Phoned to explain what i thought was reasonable request only to get the terms and conditions thrown back at me several times. Well thanks Lance @currys but customer services usually means listening. Not giving same response. If you want to buy from currys use the stores as the website is untrust worthy. Thanks for reading hope it helps.”

Helpful Report

Posted 7 years ago

“Do not buy from Currys!. When my TV broke they took it away to repair as I had taken out the extended warranty. I got told it would be back on a certain day, had the time off work waiting and it did not turn up!. I rang them to see where my tv was and they don't know what they are doing 1 person tells you your TV is still being repaired the other says your getting a new 1 then you ring customer service no help whatsoever then they tell you it's a exchange tv not new!. The Knowhow insurance you buy is bullsh**will not buy anything again off these! Still without my TV 7 days later!!!!!”

Helpful Report

Posted 7 years ago

“Bought a £3000 Sony oled online everything went smooth delivery was within 48 hours ordered sat evening it was delivered mon am Had emails and text confirming time Brilliant great currys well done Then two lads turned up in jeans and t shirts no uniform van was a hire van they fetched my new tv in and it was allready opened and attempted to be taped back up the polystyrene packaging was all split I questioned this and was told they open everything before it's loaded on the van , Not happy , for all I know this could be grade b or another customers return I refused it and refused to sign I complained and was told this should have been unopened , then was transferred to Someone else who put me on hold then said it's the curriers whom open them , I got a refund Wow curries must loose loads of customers by this attitude”

Helpful Report

Posted 7 years ago

Helpful Report

Posted 7 years ago

“READ THIS BEFORE YOU EVEN THINK ABOUT BUYING AND INSURING YOUR SHINY NEW APPLIANCE OR EQUIPMENT FROM CURRYS/PC WORLD. Insurance through KnowHow which supposedly gives peace of mind should reassure you that it is fully covered for failure. But what about damage to your property caused by the technician who comes to repair it? On 6th July 17, a technician came to my home to repair our dishwasher which was covered by a policy provided through KnowHow. In pulling the dishwasher out, he ripped the edge off our kitchen worktop, which although about 10years old was in pristine condition as we take pride in our kitchen. Naturally I had some concern about lodging a claim through our own building policy as this was bound to lead to a higher premium at renewal. However, KnowHow said that they could make good the damage. They asked us to get some quotes which we duly did. They then disregarded the quotes and informed us that they believed that the Surface of the worktop could be repaired and they provided a limited list of such companies who could treat the Surface. The first one we approached wouldn’t even contemplate a repair. The repairer who did attend has had 2 attempts to produce a repair but the repair was still visible and the damage on the underside of the worktop wasn’t even addressed. Since our worktop suffered this damage we have had frequent email exchanges with KnowHow who have indicated vague promises and indemnities none of which look likely to be honoured. Today we have found that the heat from the dishwasher has caused the area around the the repair to bubble so the dishwasher door now catches and the edge of the worktop is breaking away. Probably not too surprising has it has taken weeks to bring about the repair and the damage surface was open to damp. We have now had 3 months of stress caused by KnowHows negligence and there is still no sign of it ending. We have had no formal apology for the damage except from the technician. THINK TWICE BEFORE TAKING OUT COVER WITH KNOWHOW AND IF YOU HAVE IT, SUPERVISE ANY REPAIR CAREFULLY AS YOU MAY NOT BE PROPERLY COMPENSATED FOR ANY DAMAGE KNOWHOW DO TO YOU HOME. Nigel Wilcox”

Helpful Report

Posted 7 years ago

“We had ordered a new fridge freezer as our current one had broken down. Two delivery men came today to take our old fridge and give us the new one. They said the old fridge cannot come out unless you take out the doors because the handles were blocking it from going through the door and that we should have taken the doors out before they came even though I remember when we had this fridge delivered to us we didn’t need to unscrew any doors. One of the delivery drivers was extremely horrible and shouting and screaming at my mum that you only have 20 mins otherwise we are not taking this fridge and that it was our responsibly to have unscrewed the doors so they could take it and that he wants to go home as it’s a Sunday- surely he was getting paid to complete his job!! I thought it was there duty to take the fridge out and put the new fridge in the kitchen Luckily my husband was home so he unscrewed the doors quickly and just seconds before they were about to leave we were able to get them to take the old fridge Imagine if they were delivering to someone who was by themselves and didn’t have the physical ability to climb up the kitchen counters to reach the door screws and take apart their fridge, would they just leave the fridge there?? So now we have our new fridge in the corridor and not in the kitchen!!! Ridiculous Will need to call my uncles over to help us out in moving this fridge to the kitchen as my husband can’t carry it by himself Was absolutely appalled at the service we got and how dare he scream at my Mum. Don’t know his name but he was delivering for Gloucester curry’s.”

Helpful Report

Posted 7 years ago

“The staff are very helpful and polite even gave us a little discount that counter acted the delivery as we spent so much money very happy”

Helpful Report

Posted 7 years ago

“I realy like there customer service”

Helpful Report

Posted 7 years ago

“There should be an option for zero rating. Being on the phone for 55 minutes and spoken to three people. Guess what I needed to do - simply book a repair ! No one seem to have a clue. Call cut off after 55 minutes, I'm back on the phone still no clue , laid back customer service guys - selling me a product to clean my washing machine with even before taking my policy number - in the end he can't find me on the system, then asking who the other person on my cooker policy is !!!! When I'm actually calling about WM - I was compelled to give my personal detail which is of no use to him , then passed back to Curry's who 'doesn't know who I am !!!! I opened my back account - I paid £5.50 few days ago with ref number CURRYS********* !!! I'm back on the phone anyway ...... it's been 77 minutes already , it Saturday morning, I have got three little kids needing my attention... I'm pulling my hair out .....😢 Wish me luck.”

Helpful Report

Posted 7 years ago

“Customer service was great. Weren't pounced in straight away, were given honest answers to questions. Straight forward sale! Happy customer.”

Helpful Report

Posted 7 years ago

“The store didn't have the model of laptop I wanted in stock but helped me to order in online so I could collect it the next day.”

Helpful Report

Posted 7 years ago

“went in for a look around, Christmas coming up, came out with the latest mac book, excellent service and the most knowledgeable staff I`ve come across, I was just looking when I got a really friendly smile from the lady assistant so I beckoned her over to chat about the product, twenty mins later I had to have it. excellent shop excellent service, friendly staff Well pleased Tony, Doncaster”

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Posted 7 years ago

“Great value for money good response to repairs friendly and give best options”

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Posted 7 years ago

“The TV we purchased from them took over 3 weeks to arrive that having been said the TV is Great.”

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Posted 7 years ago

“When there is a sales on at Curry's it is always worth looking at their website or going into the store as they can have some very good deals. The staff are helpful and took my large item all the way to my car.”

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Posted 7 years ago

“good selection of products9”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews