Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am appalled at currys customer service.I ordered and paid for a microwave instore on wednesday 23rd nov and was told it was in thursdays delivery. I went to collect it on thurs and it was not in. I went back on friday and after 30 mins was told it was still not in. I was given a refund and had to reorder instore. At present i have great difficulty walking or standing and all this has been a major inconvience for me.”

Helpful Report

Posted 9 years ago

“JVC RD-D70 Wireless Traditional Hi-Fi System. was looking for a fm stereo radio to replace a old ghetto-blaster. this seemed to suit my needs in store. sounded better than some of the similar priced fm stereo radios plus a useful lcd display with back-light etc. at home it sounds boxy. the clarity,s not good. lacks hi frqy and sounds wooly. the backlight is too bright at night and the tuner is difficult to use. the presets require too much button pushing. theres nothing wrong with it .. or i would try to get this changed or refunded .. but this is my 2nd recent radio purchase and im still not happy. i will be looking to replace this asap.”

Helpful Report

Posted 9 years ago

“I ordered a Silver laptop from Currys so was surprised to receive a White laptop. After checking my order confirmation this definitely stated that this should be silver, however upon visiting Currys website they had cheekily changed the description of the product to "White Silver". After contacting the useless "Knowhow" customer service team and multiple e-mails trying to explain the issue the response received was that if I am not happy I can return the laptop. After I complained that there was no point me doing this as the Silver version was no longer on their website, I was just told they sometimes make mistakes and I should just return the laptop if I was not happy. I won't be using Currys or PC world again.”

Helpful Report

Posted 9 years ago

“From my personal experience, not good, to me, to much pressure to buy extra items and some staff seem that they might be at each other to get the sale.”

Helpful Report

Posted 9 years ago

“Curry's have just sold me a laptop that has the Windows Defender switched off because "McAfee is taking care of your personal firewall" and it will not allow me to switch the Windows Defender back on. The main problem with this is that if I want this McAfee (which i do not) I will have to pay £40 for it. Going back in the morning - has anyone told Bill Gates about this?”

Helpful Report

Posted 9 years ago

“Had wrong and bad advise regarding 'under work surface oven' We were assured that "the fitter would see to that" when we told the salesperson "we were changing double oven for a single oven" we thought that the oven brackets would have to be changed at least, but again were told "the fitter would deal with that" The fitter came the following day and said "it wasn't possible to fit the single oven" Currys are now refusing to reimburse the £20 we had paid for next day fitting and no compensation for the bad advice. The salespeople only want to sell and don't care about the outcome. I said ' the salespeople should go through better training before being let loose on customers ' I would never shop at Currys again.”

Helpful Report

Posted 9 years ago

“Had a canon GX7 with shatter problem and said it was dropped which it haven't wast of time talking to curry's after service not a clue had to send it directly to canon under warranty. There repair centre are completely useless. Cardiff”

Helpful Report

Posted 9 years ago

“Do not phone currys up its got to be the worst you have to go through that many button pushing it's unbelievable then you have put up with a recording about other products etc that you're not interested in totally fed up I practically shouted at the customer service lady when I finally got through. Never again I'll go else where”

Helpful Report

Posted 9 years ago

“bought LG Refridgerator very noisy complained to curry and was told i should have research product before. They did not want to know even 2days on purchasing item.I opened bottom of fridge and fixed problem, Never again will i purchase from currys”

Helpful Report

Posted 9 years ago

“Just placed an online order on the basis of a prominent messge saying "Get free next day delivery if ordered within the next 4 hours" but the confirmation displayed said it would be available from 7 days hence. I called to query this and had to make two calls to two different numbers and speak to three different people before finding anyone who would even comment. Unfortunately his only comment was that someone would email me back. Free next-day product availability is now the norm with the likes of Argos. For Currys/PC World to advertise it and not deliver it (and, apparently not even try) is simply false advertising and illegal. Why is there no zero star option?!”

Helpful Report

Posted 9 years ago

“DO NOT USE CURRY'S ONLINE!!!!!!!!! WARNING! THEY ARE TAKING PEOPLES MONEY WITHOUT ANY PRODUCT OR SERVICE AND KEEPING IT. THEY HAVE £159 OF MY MONEY AND THEY HAVE NOT RETURNED IT. THEY DELIVERED THE WRONG PRODUCT TO MY HOUSE AND WOULDN'T AUTHORISE A PAYMENT OF MY MONEY UNTIL I RETURNED THE UNWANTED ITEM. I WAITED IN 4 DAYS AND ON ALL 4 DAYS NO ONE CAME TO COLLECT IT LIKE THEY SAID! THEN WHEN IT WAS COLLECTED THEY SAID THEY WOULD GIVE ME MONEY BACK! I HAD NOTHING! THAT WAS LAST WEEK! AND STILL NO MONEY HAS BEEN RETURNED! I ASKED AGAIN TODAY AND IT'S STILL WAITING TO BE AUTHORISED!!!! WTF! YES STILL WAITING! AND WHEN IT GETS AUTHORISED I WILL GET MY MONEY BACK, BUT OH NO NOT INSTANTLY I HAVE TO WAIT ANOTHER 3-5 WORKING DAYS!!!! SHOCKING CURRY'S UTTERLY SHOCKING! NEVER PURCHASE ANYTHING FROM THIS COMPANY!!!!!!!!!! EVER!!!!!!”

Helpful Report

Posted 9 years ago

“I've just paid £60 for a set of wireless Bluetooth headphones SANS FIL SONY MDR-ZX330BT. They are supposed to connect to any bluetooth device. I just want to say do not waste your money the only thing they connect to is apple ipad. I have numerous other Bluetooth devices that they failed to connect with currys must no of this fault but still sell them PLEASE DO NOT BUY YOUR KIDS OR ANYONE THEM AS A GIFT OR THEY WILL HAVE A SAD CHRISTMAS DAY. I'M DISGUSTED. MR M CASEY”

Helpful Report

Posted 9 years ago

“I purchased an ESSENTIALS CSPHOBX15 Electric Solid Plate Hob - Stainless Steel in April 2015. Within lees than 6 months the rear plates have rusted and bits are crumbling off them. Contacted customer services who sent out an engineer to said it was due to spillage and as a consequence was told as it was not mechanical it would not be repaired. So be warned if you buy this product do not cook on it unless you want an unsightly appliance in your kitchen. Have shopped in currys for years but will take my business elsewhere”

Helpful Report

Posted 9 years ago

“Recently bought a washing machine. Picked one out in store, paid in store, arranged to be in for next day delivery. I took a day off work to wait in, and the washing machine never got delivered. The delivery man called to tell me that someone would call me and arrange a new delivery date. Got a call the next day which I expected to be regarding re-arranging a delivery date, but was in fact them letting me know they were 5 mins away. I was, or course, at work. Washing machine eventually got delivered, and it was the wrong one. Called the awful customer service number to be told the only option was to go into the store. Off I pop in the evening to see why we got the wrong washing machine. Turns out they'd put the wrong prices and descriptions on the machines, so the one we picked out had another machine's info on it. After much arguing we finally got them to agree to give us the one we asked for and thought we had paid for. I will never use Currys again and consider it my civic duty to warn anyone who will listen to shop elsewhere.”

Helpful Report

Posted 9 years ago

“Ordered a splashback for the kitchen from Currys online. When I rang to check the delivery time, I was told the order hadn't gone through and I would have to cancel and reorder and they would refund the original payment. The product arrived but they charged me twice and did not credit the refund. When I rang customer sevices ( 15 minutes wait to get through) I was told there had been a glitch and the refund would be made within 3- 5 working days. This didn't happen so I e-mailed customer services - and got no reply ( or acknowledgement). So I rang customer services again ( another 15 minute delay) and was given no explanation for the lack of refund other than it should have gone through . I am still waiting for it and would advise against using Currys because of the poor customer service.”

Helpful Report

Posted 9 years ago

“Ordered a fridge freezer over the telephone .Arrived the next day .free delivery as well . Good service .”

Helpful Report

Posted 9 years ago

“On 17th October 2015. I took my laptop to Currys in Peterborough for data retrieval. I should have picked up the inefficiency of the service right at the start. The sales person dealing with me had no idea what to do. I was told the work would take 5-10 days. 2 weeks later, I contacted Currys and no one could tell me how much longer it would take. I was told the team dealing with the retrieval were not contactable. It is now coming to a month and I still have no idea what is happening to my laptop. The staff at Currys have been unhelpful. The manager was totally clueless!!! What an appalling service. I would advise anyone against using the data retrieval service. I hope I can at least get my laptop returned eventually. Definitely not recommended especially if information is required urgently. A month is too long to wait. Terrible customer device!!! Takes forever to get through to their customer service!!”

Helpful Report

Posted 9 years ago

“I have been a customer for many years with PC World and Currys and have always bought from them and have spent a lot of money over the years. I have just received the worst service ever, I placed an order up to £900.00 for a simple hood and hob. Needed it delivered as soon as possible so I went ahead and ordered as it was a next day delivery and two items on Monday. This was advised by the sales team on the phone and an emil confirmation from them. I sat around all day on Thursday waiting for my order and nothing turned up, I called the customer services team for an update and they could not tell me what has happened to the order and when it would be delivered. I wasted nearly three hours on the phone speaking to their delivery team, and no one could give me an answer. I asked to speak to a manager and was promised a call back yesterday. No call.... This morning I have spent yet another 2 hours trying to find out about my order and no one still knows what is going on. This is absolutely appalling service. I could have gone to AO.com and would have got next delivery and the items where cheaper!!! Anyone placing an order with Curry's, think twice before doing it. I now dont know how long it will take for them to refund my money????”

Helpful Report

Posted 9 years ago

“Visited Currys last year for advice on which computer to buy for my son who wanted a gaming computer for Christmas. Advised that we needed a Lenovo All in One which would do everything the gaming computer would do and more! Didn't realise what poor advice we were given - computer doesn't have a graphics card. Complained, but currys said there was nothing they could do. Don't listen to advice from their sales assistants - I'm £600 out of pocket.”

Helpful Report

Posted 9 years ago

“Will not order anything to be delivered from Curry's again. Had a large upright Zanussi fridge delivered today. Well done, it was well within the given time slot, and put exactly where I wanted it to go. However, once in place I was told not to touch it for four hours. So, not only did I not get to check that it was in a satisfactory condition before the men left, but was left to unpack it myself and dispose of all the packaging! Being 4 foot 10 inches tall and having a serious lung condition this was out of the question. How do they expect anyone to move and lift a fridge on their own anyway? My husband is working away for the next two weeks so I still don't have a working fridge! Thanks very much Currys. Can you tell me what the point is of your next day delivery service? Shameful customer service!”

Helpful Report

Posted 9 years ago

Currys is rated 2.0 based on 3,456 reviews