Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow this is the worst customer service I have ever experienced and left my 87 year old father in tears and without a working fridge freezer. He paid over £500 for Currys to deliver and install a new fridge freezer and to take away his old one. They delivered the product as promised but unfortunately it did not work. All his food spoiled and he could not get through to the correct department. Eventually I drove his to the local store and they sorted out a replacement to come the following week. Even bought he got a delivery time slot and waited in all day, this did not arrive. Did he get any apology from customer services? No of course not! After me spending hours on the telephone, we were to,d that “maybe” he will get it the next day and to wait in again for it. Totally unacceptable. As a goodwill gesture for his ruined food, his numerous phone calls, my trip to the store, a failed delivery they have offered........... a £20 in store voucher! As if we would ever shop there again It’s laughable”

Helpful Report

Posted 2 years ago

“Paid over £700 for a washer/dryer, & also paid an extra £45 for a Sunday delivery. They had apparently called just prior to their allotted delivey slot, but my phone was switched off. So instead of turning up & knocking my door, their driver simply chose to go home (guess he wanted an early finish!! 🤬), but when I complained they claimed that this was a genuine attempt to deliver, & promptly refused to reimburse me for the delivery fee! Scandalous, & having spoken with orher people, it's a common scam they pull !!!”

Helpful Report

Posted 2 years ago

“We will never buy from Currys in store or online again .They dont have a complaints department.We have had a couple of nightmare weeks trying to get an electric cooker installed and then uninstalled and taken away.We have learnt that it's extremely difficult to actually speak to a person and when you do they stick to a script of sorry we can't help you . The staff tell you lies to get rid of you and we are waiting for a call from a manager well I don't trust them enough to believe them but they said that they will call 9am to 12 tomorrow which is the 16th Aug 2022.It was a catalogue of errors from the beginning and after over a week we still have an electric cooker in our kitchen with no shelves no grill pan and a blown element and no grill pan still.We have been eating takeaway and cold food.The staff did not do what they said they were going to do ie send an electrician to uninstall the cooker today so we have a new cooker coming from a different store tomorrow so we had to get an electrician ourselves to uninstall it at our cost .What a nightmare it has been I don't recommend you buy anything from Currys online or in store and it continues till Thursday when they say they can pick up the cooker.”

Helpful Report

Posted 2 years ago

“Did not honour price match 6 promises of a call back before 1 came.”

Helpful Report

Posted 2 years ago

“I cant find a complaints email address so I have been advise to write here? As you can see, I ordered 2 scooters for my sons birthday. The scooters were delivered, both faulty and returned to the collection point in store and it was confirmed by staff in store along with a member of your telephone customer service team that this collection would take place. This collection has gone missing and the missing collection has now created a multitude of problems for me and I would like to make this email an official complaint in writing. I first called regarding this return 9 days later and was told by a member of your customer service team to allow 10 days and a further 14 days for a refund onto my account. 14 days later , It was then brought to my attention that a payment had been declined against a Your Plan Creation payment plan in which I DID NOT request. Should the return have been issued correctly , this would not have happened to me. I do have other items on my Your Plan Account, all of which are buy now and pay in 12 months. This is because I work as a project sales manager in which I receive monthly lump sums as bonuses. There is no way I would take a monthly finance payment out on this account! As this just came to my attention, the payment is now overdue. I am willing to make this payment, although I am paying for something I do not own and has somehow been lost! I will be in contact with the financial ombudsman over this issue because whoever has stolen these scooters, regardless if they work for Currys or DPD, they have jacked up my credit score!”

Currys 1 star review on 11th August 2022

Helpful Report

Posted 2 years ago

“If I could give a minus i would. It was the worst experience I ever had. I bought a washing washing machine and it was faulty, they send the ingineer he said it was faulty.so I spend days on the phone trying to get a replacement or a refund.They said they would only replace it if was unfixable,so they just kept passing me to this number dat number going around in circles for 3 days and in the end they send the engineer again, he fixed it fingers crossed.But I will never purchase anything from curry's again as I was going to get a fridge and a freezer and a dryer.I will go where my custom is appreciated keep well clear of currys awful customer service and company”

Helpful Report

Posted 2 years ago

“To whoever this may concern I am one very unhappy customer and absolutely disgusted with the service I have received recently. I ordered an Xbox game for my sons 10th birthday (5th august) CUR2223606367 Paid full price and am still waiting for price match refund of £17, still not received even though was told 3-5 business days. I received an email to say the estimated delivery to store was 4th august - received an email 5th august 9:50 to say it had been delivered to store. Took our son with us as it was now his birthday to collect and spent 1.5 hours in store and walking around the surrounding stores looking for our parcel because someone had signed it and they didn’t know who it was!!!! His whole birthday was ruined had no game and spent the most part of his birthday afternoon in store with staff that couldn’t help us. Finally concluded on the game now being delivered on Monday 8th and a promise from the store manager that I would get a phone call when it was ready to collect. Here we are on 9th august still not heard from the store, still no refund for the price match and still no email to say where my parcel is I expect you to come up with something amazing as compensation for all my efforts wasting petrol to store and wasting money on the phone trying to sort this out Otherwise I will be taking to social media Kind regards. Kelly Doughty Sent from my iPhone”

Helpful Report

Posted 2 years ago

“Biggest clients disrespect! Bought BEKO dishwasher which came damaged. As it's out of stock, agreed for 20% refund. Already a month waiting for promised refund and every time I'm asking on chat where is my money, they extending refund term for another 14 days. Absolutely brakeage of Currys terms and conditions and biggest clients disrespect. Never ever again purchase from Currys!!!”

Helpful Report

Posted 2 years ago

“Worst customer service team! All should be fired! Always hanging up the phone.. if you don’t like your job then just leave kmt!”

Helpful Report

Posted 2 years ago

“Staff very helpful”

Helpful Report

Posted 2 years ago

“Ok so just been to currys in Rhyl with my 72 year old mother in law. On arrival we found the television she was looking for so we asked for some assistance and we greeted by the most rude obnoxious disgusting member of staff I have ever come across in my life. We asked about a TV which we were told its not in stock can we order in then we were told no. When I asked could she tell me why it was on show her reply was I'm not arguing with you shook her head and walk away to other members of staff which she then complained about us and they found it funny stood there laughing at us. The member of staff name is LAURA and I would avoid Rhyl currys at all cost. I am also contacting currys direct to deal with these staff members.”

Helpful Report

Posted 2 years ago

“Web sites out of date, visited store to find product unavailable to purchase on day, ordered same on Amazon for £9 cheaper!”

Helpful Report

Posted 2 years ago

“sales person was very good and knowledgeable, but I have to say the delivery experience was not so good. I ended up driving back to the shop to pick up my TV travelling 50 miles round trip”

Helpful Report

Posted 2 years ago

“I bought a Tefal express steam iron FV2869 £32.99p, which works well as an iron. My issue with it is that the dark colour makes it very difficult to judge how much water is in it. The other issue’s relate to the cable. It is too short, and you can’t wrap it round base of the iron for storage.”

Helpful Report

Posted 2 years ago

“Bought a washing machine for a flat. Delivery drivers were past their sell by dates and had as much life as a gone off lettuce. They refused to take up stairs as it had more than 4 steps why do currys have old lazy men delivering big heavy appliances. Right man for the jib should apply. Appealing service will.never buy from them again”

Helpful Report

Posted 2 years ago

“Today I have visited the shop in Wesfield ,Stratford. I was interested in a Lg speaker. I have asked for help because the speaker was not functional. A guy with glasses a bit bitter from the beginning was not able to use the buttons on the desk. I have asked him how can I buy the product if I cannot hear it. He replied with the same bitter voice that it is the LG fault not his . Now ,as a seller you suppose to look for one functional item when a customer it is interested. It is the 3rd bad experience with Curry's and the last one”

Helpful Report

Posted 2 years ago

“We were at Curry’s in Sealand Road, Chester yesterday. We spoke to a shop assistant first about the purchase of a washing machine. Not very welcoming at all. We decided to leave the store for a coffee and returned later. We saw a woman assistant this time. She was very rude, I was there ages before the could take her eyes off her mobile phone, no hello and was not pleased when we tried to explain that we have seen the machine we wanted. We decided to purchase it but her sour face said it all. No thank you or good bye at all. We will not visit Curry’s in Chester ever again.”

Helpful Report

Posted 2 years ago

“I was looking for a Dishwasher and it was advertised at £343 with Currys. The price increased overnight and Currys was now selling it at £399. I then found the same product at £338 with another vendor. Currys said they Price Match all products. When I showed them the vendor's price, I spoke to 5 different person over a week and each came up with a different pretext not to price match; VAT number is not showing on their website, which I got from the govt tax site and gave to Currys, then they claimed it's is not a legit UK company, so I sent them the link from companies house showing it's a registered company. Then they said the sale conditions are different, I copied what Currys sale condition is for price match and showed it's the same! They tried to come up with all kind of gimmicks, eventually telling me 'the company's sale condition should completely match that of currys!' I asked if there is a template condition somewhere that all companies copies so that everything is matched! It's quite obvious each company has their own general sale conditions. Currys has a list of condition to match for the price promise, and the other vendor match that 100%, still Currys refused the price match. I reported Currys to the Trading Standards for fake publicity and bought from the other vendor, who they claimed was not legit, and got delivery on time!”

Helpful Report

Posted 2 years ago

“Currys costumer care is absolutely ridiculous and rubbish ! I purchased a fitted fridge-freezer , When purchased mentioned I am disabled and used fridge to stack my medicine ! I asked for earliest as possible! They arranged for 2 weeks time which is today ! I had to work from home ,it supposed to deliver from 7:00 untill 11:30 ! I have waited until 5 ! They didnot deliver! After loads of follow up call and spending near 1 hour on phone , waiting on the line , they said driver couldnot find your address and they arranged to deliver on 06/07/2022! My home is really easy to find , everyday I have delivery ! I cannot believe they could not find my address, why didnot contact by email or telephone?? It is very upsetting , the weather is so warm ! It is hard to cope without fridge even for healthy people! I had to order food nearly two weeks and now another two weeks ! Curry Costumer care are very rubbish ! When you want to buy, they encourage you and they show costumers are important but actually not ! They only want to make money ! They charged me for delivery , for remove for fitting and … But still I donot have anything ! When you ordered they charged you but how they compensate me for 1 month without fridge ! I have very very funny text now from Currys Hi! Great news, your tech from Currys is in stock and will arrive Wed 06 Jul Ref:743..,,,,, If you won't be in and want to pick a new visit date, go to https://visitupdate.currys.co.uk Thanks, Currys”

Helpful Report

Posted 2 years ago

“Delivery.”

Helpful Report

Posted 2 years ago

Currys is rated 2.0 based on 3,444 reviews