Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.”

Helpful Report

Posted 5 years ago

“Very happy. Good Customer Service at Harlow Branch”

Helpful Report

Posted 5 years ago

“The WORST CUSTOMER SERVICE I have ever experienced. After reporting an issue with a washing machine which was delivered, without the transit bolts, and installed by the Currys delivery representative on the 24th December; I notified Currys of the issue 3 days after, on the 27th, the same day that the machine was used for the first time. I was informed that as the machine had been unpacked and used that it was no longer valid for a return and refund. The machine was unpacked and used by the delivery representative, a service that was for an extra charge; therefore how is this feedback valid…? After ~8 hours (total calculated using my mobile phone bill) on the phone to their customer service number, speaking to 13 different people on the phone, and twice being informed that the machine would be collected, and then it wasn’t, I managed to get my money back after 7.5 weeks after the issue was originally reported through sheer determination to stand up for my consumer rights. I will never buy anything from Currys again.”

Helpful Report

Posted 5 years ago

“We went into the Luton Currys store in am attempt to not buy online. Found a vacuum cleaner we wanted but couldn't find staff available to obtain one from the stock room as there wasn't a boxed one around. I went to queue at the tills with a photograph of the item and the wife hung around the vacuum cleaner hoping to catch a staff member. There were staff stationed in other areas but refused to help. The item wasn't in stock according to the uninterested till operater. I found it not surprising that he didn't try to sell another vacuum cleaner to us. In that time the wife managed to find out the same from a staff member. Again, no attempt to sell an alternative. Spoke to the manager who apologised but was clearly uninterested. Suggested we go online. Sad to see the staff are so uninterested. Sad also to admit that shopping online would have been a better experience. Not sure I'm going to go back to Currys again....just not worth the hassle.”

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Posted 5 years ago

“Delivery not turning up, lying, faulty product, difficult return and really bad customer service. What they could do wrong they did. Not the Curry’s I remember dealing with..”

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Posted 5 years ago

“Great customer from Sam today in the new Stratford upon Avon store. Very efficient customer service and friendly manner which made for a great experience and suitable purchse”

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Posted 5 years ago

“Extremely bad service especially if you need to deal with TeamKnow How. Un polite, uneducated and not professional customer service. These company needs to be shut down as there is no respect to the customers!! Awful experience! Extremely bad service!”

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Posted 5 years ago

“An unfortunate attempting monopoly over electrical/computer items, which I feel is why the customer service and awful knowhow team get away with the bad quality of service given- personal experience, plus my mum has just had an awful experience too with them this week! Surely after reading so many negative reviews currys & knownothing (sorry knowhow) must realise that an attempting monopoly is one thing, but good feedback and service is also important!”

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Posted 5 years ago

“bought a beko washing machine have it 19 months smoke coming from drum smell of burning DO NOT BUY BEKO PRODUCTS”

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Posted 5 years ago

“I would not touch this company again, the customer service is so terrible it is beyond words. I purchased a hisense television on the 21st December 2018 online. The tv broke on the evening of the 2nd February 2019. I took the tv to my local curry’s store. I was informed that as I was outside of the 30 days the tv would be sent away to be repaired. I was then assured that if the tv could not be repaired then I would receive a refund to my card. I received a message to telephone teamknow how a few days later whereby I was told that they had ordered a part to carry out repairs and that I would hear from them again once the repair had been done. Four later I had not heard anything so I telephoned to be told the tv had been written off. I had not been informed of this and during the delay was without an item I had paid for. I was informed that I could only have a voucher. I stated that the store assistant had assured me that if the tv could not be repaired I would be refunded. I am aware of the legislation surrounding consumer rights and, yes curry’s is entitled to have an opportunity to repair or replace, I fully understand this. My complaint is more to do with the inconsistent information I was provided throughout my dispute. The day after i had been told I could only have a voucher I telephoned customer service again to question this. This time I spoke to a lady who informed me that I should not have been told I could only have a voucher and that I should have been offered a refund. The lady tried to make arrangements to cancel the voucher code to then arrange a refund however the computer systems were down and so I was told I would have a call back, I did not. When I telephoned back I spoke to another person who said there was no record of my conversation with the lady earlier on that day and that in fact I couldn’t have a refund and it would have to be a voucher. I pointed out this was not consistent with what I had been told in store or by another person that day. I again was promised a call back which was not received. I again had to telephone back where I spoke another person who said I could have a refund and that she was working with her manager to arrange a refund for me. She told me that I should never have been told that I could only have a voucher. I waited all day for a return call to confirm that the refund had been done however did not revive a call. I again called and spoke to Dan. He later came back to me to say I could only have a refund ! I was going around in circles and demanded to speak to a manager. I was told that although there were managers in the vacinity I could not speak to one. All of the above was over 3 days, being kept on hold for long periods and being given different information by different people each time I called. I eventually went to the store where the store service assistant then called customer service. He was then told that there was no record of my conversation with the lady earlier that despite speaking with her at least twice that day. He then went on to say I could only have a voucher. The shop assistant finally came back to me to say that there has in fact been two lots of notes on th system in relation to my matter, in two different names. Two systems with conflicting notes where all my calls weren’t logged on one. Told by 3 people including lady in store that I could have a refund, told by 3 others that I had to accept a voucher. I asked the store assistant to call customer services back as this was unacceptable. Following the second call he informed me of the two accounts and that now they had amalgamated the notes I could have a refund. This clearly shows an inconsistency of what customers are offered. This is not treating customers fairly or equally. To get to the point of refund I had to make 3 days worth of telephone calls, I wasted a half day of annual leave on the telephone and then spent one and half hours in the store again initially being told I could only have a voucher to finally being told I could have a refund. I was told on the Friday I would receive a refund in 3-5 days, the following Friday not received so I called to be told the system had failed to refund and i they would manually refund me that day, following day still no refund in my account. I made a complaint and told I would receive a response within 2 days, 4 days later and no response ! It is 2 weeks since the tv was returned and I’ve not received a refund. Stay away from this company”

Helpful Report

Posted 5 years ago

“Several years ago, we bought, on the same date and from the same store, a Hotpoint washing machine and Tumble dryer (two separate machines). At the same time, we took out extended warranties on the machines through Know How (an oxymoron, if ever there was one) and continued with the cover after the five-year warranties expired. A couple of weeks ago, the tumble dryer started making noises, so we called up the warranty number and arranged for a visit. 5 days after the call, a Team Know How numpty arrived and we left him to it to fix the tumble dryer in our utility room. Eventually, he came out of the utility room and told us that we needed a new motor as it was on the way out, but he'd made some temporary repairs and it was safe to use it - he told us the part was on order, should be with us a in few days and he left. About an hour later, the dryer packed up altogether. That's not the issue, but it's where the "fun" started: That evening, we realised that the utility room in which the engineer was working was cold and the radiator was not working. I tried turning the thermostat but was unable to do so, so we ended up calling in a plumber to fix the problem. The problem transpired to be that the Know How engineer had felt hot and, without asking/telling us that he'd done it, he turned off the radiator and he'd forgotten to turn it back on again when he left. In fact, he'd turned it off so tight I was unable to turn it back on again. As we'd been told the part would be with us in a few days (three, to be exact), during the time we were without a dryer, we had to send our bulky laundry (sheets and towels) to a local company for service washes (3 in total, each at a cost of £15, making another £45 we had to outlay (as it turned out, unnecessarily). My wife and I both work and were unable to go to the laundry ourselves. Thursday 31st January we received a text from Know How to say that the part was delayed. Friday 1st February I asked for a status update and was told it was unable to be fixed before the timeframe allowed of 7 days from first attending, so I requested a replacement. I also complained about the fact that my plumber would be charging us for the work when it was neglect on Know How's part and they offered me a goodwill gesture of £25 to go towards the cost of the plumber callout. Following my request to have the machine replaced, we eventually received a voucher code for the old machine on 4th Feb for £249. This meant we were still having to buy the new dryer from Currys. I went into our local Currys PC World in Brook Retail Park, having determined the pricematch from several online stores. The store matched the 2nd lowest price I found - £5 above the lowest, but let's not split hairs. The new dryer, cost an additional £146 including delivery, installation and removal of the old one. It's working fine. However, a few days later, the washing machine started leaking. As I said above, this machine was bought on exactly the same day and in the same store as the dryer (Harlow 17th January 2012) and both were on extended warranties. We called Know How again. This time, a HOTPOINT engineer came and fixed it. During the fix, my wife asked him whether he fixed dryers to which he answered "yes". She explained to him what had gone on and he was very surprised at two things 1) Why the call wasn't put through to his company? Apparently they are the only Hotpoint engineers in the area. 2) Given that the motor is a standard part that he carries in his van as a matter of course, why was there such a delay in obtaining the motor? After complaining to Currys Customer Service I received the following quote from the email I received: "The reason a Hotpoint engineer was not called was because your product was not inside a manufacturers warranty. Hotpoint do complete repairs outside of manufacturing warranty on washing machines and washer dryers as their is a piece of kit that only they can fit but with tumble dryers outside warranty the repair would be done by us as per the agreement you signed up for with us" Nowhere in the agreement were we told this was the case for dryers, nor were we informed of this at the time we took out the further extensions. We had always been sent Hotpoint engineers previously. To check on this, we called Hotpoint and asked them if they still fixed dryers on extended warranties outside of the manufacturer's warranty. Guess what...? We said to Currys that we believed it had already been determined that to replace the motor would have been cost-Ineffective (and thereby sucking my wallet dry of a further £146). The Hoptoint engineer also said that the part was standard and carried on his van as a matter of course. Had the Hotpoint guy been called to attend, he would have been able to swap out the motor on THAT DAY and we would be happy customers, with our £146 (plus the £45 for the laundry services) still in the bank and still using the dryer that we liked and had used for 7 years. Currys "apologised" for the inconvenience, but basically, as far as they're concerned, we're shafted. I've given them until 28th February to come up with the refund or I'm referring them to Trading Standards. It's a pity there isn't a rating lower than one star.”

Helpful Report

Posted 5 years ago

“plans, and I'm still waiting for my refund 3 and a half month's later. False promises of cheques. Rude managers. They even promised to pay it into my account, and took my bank details. Only to find out that they can't. It has left me out of pocket. In trouble with my bank. Stressed. The worst company I've ever dealt with. AVOID doing anything with them. DIABOLICAL”

Helpful Report

Posted 5 years ago

“Ordered a splashback on line with click& collect, and advised that nearest store with stock to me was 17 miles away, and could pick up item within the hour. on arrival at said store I proceeded to pick desk and gave my reservation number only to be advised that they have not got my item in stock and that I could have a ex-display item not boxed and for the same price. The sales advisor did not have a good attitude either it was if he was doing me a favour serving me. This is not the first time of ordering on click& collect only to be advised on arriving at the store to be told that they have not got the item in stock and could buy a different item at a much higher price, I have now decided that I will no longer give Currys my custom has this has happened to many times to be a coincidence, I have a bad taste in my mouth through bad customer service .”

Helpful Report

Posted 5 years ago

“Recently purchased a washing machine and received decent product advice but was miss sold product care cover in my opinion”

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Posted 5 years ago

“Goods arrived damaged and unusable. Customer service absolutely useless. Even after supplying them with photos of the damage and returning the damaged item by post they managed to drag out giving a refund for weeks.”

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Posted 5 years ago

“Four days after placing the order I received a dirty, used product. When I logged in to the account on their website, it turned out that I can not choose any option. My account did not work. So I could not enter the shopping history or return the product. The customer service was not able to explain the problems with the order, the account and it was not too helpful. A strange company, it is amazing that it still exists on the market.”

Helpful Report

Posted 5 years ago

“Recently picked-up a Canon lens from the Pontefract branch, having ordered online. Well done Currys for matching the Amazon price!! my philosophy is always to buy local(ish) where i can - One star knocked off, only that accessories are rather on the pricey side, in-store (Staff agreed they were, too!)”

Helpful Report

Posted 5 years ago

“Great Service in Wrexham today . Thank you Harry for your help and guidance in finding a OLED TV .”

Helpful Report

Posted 5 years ago

“Brilliant customer service from Reema in Crawley went out of her way to help us, polite, smiley and so helpful...other staff never seem to want to help or it's not their department! Thanks for reminding me some people do still care about giving excellent customer service!”

Helpful Report

Posted 5 years ago

“Never purchase from them Quick to take £2500+ for a TV Can’t delivery it Departments shifting blames Keep getting cut off by arrogant staff Apparently they don’t have any supervision no managers no team managers no supervisors Been over two weeks still no tv still no solution How can we trust our data with them Managers call backs 80% never call me 20% percent that have make false promises and provide misleading information And never fulfill the refunds even after saying they would Worst customers services Telling us to go into store for refund then in store telling us they don’t want to take the hit for there mistake I PROMISE ITS THE WORST CUSTOMER Service you will come across if you ever brought from them you will understand Never buy in vouchers or cash Never ask for delivery And don’t trust them”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews