Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“I placed two duplicate orders with you on Friday, 27/11/20 because, having made the first, I realised I could achieve a bigger discount. Failure 1 I had to submit my details about 10 times, as your delivery timeslot kept timing out whilst I was having to transpose voucher numbers onto your order form which resulted in repeated failed order attempts – an absolutely infuriating digital experience. Failure 2 I used your digital cancellation facility, supposedly to cancel the first order. I subsequently received SMS and email communications stating the order I had submitted a cancellation for, would be delivered on Monday 30th November?!? Failure 3 I spent considerable time trying to locate a customer service phone number for your company, which you clearly intentionally hide, to channel customers via a digital route, I assume because you want to squeeze every last penny of profit out of your business and therefore are unprepared to pay people to handle your customer service function. Using a digital customer service function might be acceptable in most circumstances, if your digital route actually worked. It does not, as is clear from what I have described so far. Failure 4 I spent 30-40 minutes on hold trying to get through to your company, once I had located any phone number I could. Your technical support person put me through to a customer service representative, more holding. I explained clearly the very simply issue I needed resolving – the cancellation and refund of a duplicate order. The customer service representative told me he could see about 10 attempts to place my order, I said yes, this was due to your useless order process which timed out the delivery slot leading to the order failing so many times. It was obvious from his tone and actions that he could not give two ****s. He put me on hold three times as he sullenly tried to figure out how to do his job. He then hung up the phone. At this point I was absolutely seething. Failure 5 I could not waste any more of a very precious Saturday on your incompetent staff and awful phone line timescales, so I turned to Twitter and tweeted your company. It is 13th December as I write and that was never responded to. Failure 6 I rang back on 28/11/20 as I was too angry to do any more.. Another 30-40 minutes of hold music. Failure 7 I spoke to another member of Curry’s staff. I described the abysmal experience that I had had, she sounded bored and disinterested, but did finally agree that what I had experienced was poor. The lady told me she had cancelled my first order, which she achieved in less than 5 minutes, so why the previous employee could not and then hung up I have no idea. No actually, I know exactly why. He could not be bothered. I received an email saying my first order had indeed been cancelled. Failure 8 On Tuesday 8th December you delivered the tumble dryer, which after its arrival I came to realise was associated with my first order number. So despite using two methods of cancelling my order, you still delivered it. What an idiotic farce of the highest order. Failure 9 I had been checking my bank account for a refund. As of (13/12/2020) you still had my money. So, I went online and used your web chat service. Your Virtual Assistant was what I used to initially cancel my first order, and having established that it does not work previously I was not impressed to be greeted by it again. The tiniest saving grace was that by entering the word ‘complaint’ I did at least get diverted to a human-operated service. Oh, I started at 12th in the queue. More of my time being sucked into a vortex. Failure 10 The interaction with the live chat human service was exceptionally slow. I was my order had been cancelled and I would receive email confirmation. I did not, I waited several days for a refund, it did not happen. I asked to make a formal complaint, I was offered a phone number. I requested an email address, as there is no WAY I was going to hold for 45 minutes to be cut off for wanting to complain. Failure 11 The email address reached a ‘pre-sales’ team, who simply replied offering a phone number for me to call as they weren’t the ‘right team to deal with my query’ Failure 12 Good Grief, no one at your company takes any ownership!!! Why tell a customer with a complaint to re-contact another part of the company YOU SHOULD DO THAT. Failure 13 Having asked for the right email address, it BOUNCED. Finally, I looked up your Corporate website and contacted the CorporatePR email address. I was called and the person agreed my experience had been dire, apologetic noises were made, and a few days later my refund finally appeared. Am I satisfied? No I am not. I am not a career complainer. I had a dire customer experience. No gesture of compensation was offered and it still makes me angry, a month on, at the bilge I trod through to get my money back. I will never shop with Curry’s again in my life.”

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Posted 4 years ago

“HORRIBLE AND IDIOT CUSTOMER SERVICE! DO NOT USE THEM!”

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Posted 4 years ago

“I bought 2 halogen heaters both stopped working and to me were not safe as I heared a loud noise and saw sparks coming from them these heaters should not be sold if they are not safe and paying almost 50 pounds for complete rubbish currys should know better”

Currys 1 star review on 5th January 2021

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Posted 4 years ago

“i ordered a microwave from currys and they said 3 to 5 days delivery, after five days i look on web site at my account and it still said processing.so i chatted to an againt on the web site,after waiting 20 minutes for them to speak with me they took another 20 minutes to saying he was sorting it out.i had alredy asked for a refund by then and the agent said he would update my request for a refund,hes a liar.he was talking to other people at the same time as me.i have just been on my account and it still says requesting cancelation.they are taking the micky out of everybody,they have your money in 2 seconds and dont give it back for days or weeks,dont buy from currys pc world unless you want stress and disappointment .i will never buy from them again.amazon delivered the same item next day for same price,never again,rip off company.nitin was the agents name.”

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Posted 4 years ago

“Bought a Beko washing machine which at first sounded nice and quiet until the rapid spin, sounded like it was taking off! After 3 hours on the phone waiting i was told by 1 person nothing they can do about it other than send an engineer (i shouldnt need an engineer for a new washing machine), spoke to someone else who said i could take it back to store, brilliant, only to find out there are only certain stores that accept returns, none of them in liverpool! Beko have not got back to me either other than a bog standard email they send to everyone asking covid questions for an engineer to come round the house. Will never buy domestic appliances from currys ever again what a joke.”

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Posted 4 years ago

“On 2nd Jan 2020 a new kenwood cooker arrived, they took our old one away cost£15.but to our horror the new cooker was badly damaged tried to ring the drivers but they didn't pick up. For nearly 3 hours tried custmers service's,eventually after being told wrong department got the right one her attitude at our dilemma was appalling, was told nothing could be done phone next day to speak to someone, they have now told us our cooker cannot be delivered till Wed 6th Jan. So 5 days without any means of being able to cook hot food, soo now costing us money to order hot meals. We are oap's and have found this so upsetting. How would you like it if I charged curry's for storing the battered cooker in our kitchen, you could and should have a delivery next day Monday.”

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Posted 4 years ago

“Terrible service. Took delivery of Hotpoint washing machine. Installed by Know How guys. After kitchen flooded and checks proved that pipes were all connected as required, I arranged for engineer visit. Turned out drum had been badly cracked in transit, probably because of dropping, and this must have been apparent to installers. Now despite trying numerous times on line and via phone have got nowhere other than 1 agent offering me a 10% refund if I kept broken machine. Absolutely appalling!!!!”

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Posted 4 years ago

“Review of Currys PC World Raj Ruparelia 1 review 12 minutes ago Thieving Currys I tried buying a fitbit watch online from Currys paying partly with a gift card and the balance with a debit card.before I completed the transaction I decided to come out of it. Later in the day I decided to buy the watch doing the same process. This time when I entered the gift card number the balance was zero. Upon enquiry with Currys they admitted taking the money out of the card even though I had not completed the transaction. I think think this amounts to fraud. I was told very arrogantly that I would be issued with a new gift card in 7 working days. This was not acceptable to me as I wanted to buy the watch on the day. I spent two and a half hours on the phone trying to resolve this without any joy. In my opinion Currys customer service is nonexistent and I will never ever buy any thing from them and advise all to avoid Currys. They should not be in business.”

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Posted 4 years ago

“Review of Currys PC World Raj Ruparelia 1 review 12 minutes ago Thieving Currys I tried buying a fitbit watch online from Currys paying partly with a gift card and the balance with a debit card.before I completed the transaction I decided to come out of it. Later in the day I decided to buy the watch doing the same process. This time when I entered the gift card number the balance was zero. Upon enquiry with Currys they admitted taking the money out of the card even though I had not completed the transaction. I think think this amounts to fraud. I was told very arrogantly that I would be issued with a new gift card in 7 working days. This was not acceptable to me as I wanted to buy the watch on the day. I spent two and a half hours on the phone trying to resolve this without any joy. In my opinion Currys customer service is nonexistent and I will never ever buy any thing from them and advise all to avoid Currys. They should not be in business.”

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Posted 4 years ago

“Ordered headphones to be delivered to a store. On the date agreed I went to collect these only to be told they had not arrived despite 2 telephone calls lasting 30 minutes to confirm they were there. Rang customer service again and they informed me (after another 30 minute phone call) that they had been lost in transit and I would have to wait 14 days for an investigations and my money back. Absolute disgrace. Would never order from them online again.”

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Posted 4 years ago

“If you use the online service good look I ended up cancelling 2 orders because they never got processed”

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Posted 4 years ago

“Just shocking. Will never order from them again.”

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Posted 4 years ago

“Awful. Not even able to contact customer services. Order accepted online and not fulfilled. I will never (attempt to) buy from these muppets again.”

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Posted 4 years ago

“I ordered, and paid for, a Shark vacuum cleaner, online, on 11 Dec, and was informed that it would be ready to collect from my local Curry’s in 3 days time. The email also said to ‘sit tight’ and wait for an email informing me that my purchase was ready for collection. I’ve heard nothing! I appreciate that due to the current situation there might be delays, but how discourteous - rude even- not to even keep customers informed! Curry’s have my money - I would like the cleaner which I have paid for! I’m in my 70s and need the cleaner. I chose Curry’s as I thought it would be reliable - silly me!!! I would just like to be given some information as to the whereabouts/delivery of my vacuum cleaner! I’ve tried email/phone/chat etc - all to no avail. Greatly disappointed - and cross!”

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Posted 4 years ago

“Order Number 7411133458 No support at all , all blame goes on Covid , Even for an engineer visit, takes 3 weeks ! purchased a washer dryer and it broke down with in week and when requested for a replacement they want to send the engineer who could only come on 12th of Jan and mine became faulty on 20th of December, Shame on Curry's never expected such a horrible service from these people , I will suggest to stay away from curry's”

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Posted 4 years ago

“I ordered a portal 11 dec never received still no refund went to store waited 30 min on manager to be told they could do nothing been on phone several times still waiting on phone back 29th still no answer to phone or email”

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Posted 4 years ago

“Awful service received from local store, called to complain and emails sent on the 14th December and still no response received (27th December) left our family over Christmas with no fridge/freezer due to error on their part.”

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Posted 4 years ago

“Gave Currys (on-line service) a 1 star but merited a zero if I could have. I ordered a tablet for my grand daughter's Xmas on 27th November. After a few days and no tracking info, I contacted Currys via webchat, to be told "Don't worry it is being sent". A few days later I phoned to get an update. Was told that the product was out of stock and the webchat rep should not have told me that it was being dispatched. I was then given a replacement which I accepted and was told that it was in stock and was being sent that day. Another couple of days and still no tracking info, I again phoned and was told that the replacement was also out of stock and had not been sent (even though on-line it showed available). The only option was to take a refund which I would use to buy the product elsewhere. When I hadn't received the refund by 23rd December, I again contacted via webchat to get an update. There had been a computer glitch and the refund had not been processed (that old chestnut). I was then told that this would definitely happen but by the time the money would be in my account Xmas would be gone with my grand daughter not getting her present. All thanks to Currys. So on Xmas day a few white lies to try and tell her why it hadn't arrived. All down to Santa......!! So angry and frustrated at the service I have received from Currys and the lies that I was told. We have bought many products in-store, with no problem but this experience has been ridiculous. Would not recommend on-line ordering through this mob........still waiting on my refund!!!!!! Also when trying the email given to me by the reps, to complain, this has now been deactivated (no surprise). Only contact is via webchat or phone”

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Posted 4 years ago

“Hello, I can not express my disappointment as a loyal customer of curry's enough. I ordered the ASUS Vivo AiO V222FAK 21.5" All-in-One PC - Intel® Core™ i3, 1 TB HDD & 256 GB SSD, Black & Gold. I paid and ordered additionally for express delivery and the care plan. The item was delivered and I noticed I received the wrong product! not how i planned my christmas after this eventful negative year. However what made me upset, as human errors can happen, is that your customer service agent was not able to speak to his management and only able to offer me 5 days collection and a further 5 days for an exchange delivery! I paid express delivery, i paid the amount immediately online and additionally i also paid for the care plan. You made a mistake and you can't make it right in an acceptable time frame and can only offer me over 10 days? To receive the product i purchased? This isn't acceptable! I hereby would like to complain about the experience and the solution that has been in progress and offered to me. I expect an apology and at least compensation if i can not have my ordered product in the manner i have paid it for which will not happen today on christmas day regardless I fullfilt my online purchase agreement by paying immediately. In the end we made an online purchase contract which I fulfilled . Where is your fulfillment? Non existing. I contacted facebooks customer service and twitters customer service all i got back is "we will look into this for you" great thank you for ruining Christmas and 2020 even more...I look forward to hearing from you!”

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Posted 4 years ago

“Did not receive my items after a month and the customer service was completely useless!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews