Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

“Bought a tv from them had it less than 6 months picture faulty, took cover out at time, said I wanted a new tv as it was faulty, they said it would be repaired as covered, it was picked up, I had no back up tv and waited a week to get it back, had it back 2 days later noticed the screen casing was loose, rang them they said they would put it right, I said I want a new one as lost confidence, the guy in the phone was really arrogant and said it would be repaired. I gave up on them. Never buy from them again, they deserve to lose business. I gave 1 star only because you have to”

Helpful Report

Posted 5 years ago

“Ordered a fridge, freezer and tumbler form Curry’s. Fridge didn’t work (felt warm to the touch). Waited from Friday to Tuesday for engineer to repair. He said it couldn’t be repaired and that Curry’s would ring the next day to arrange replacement. No call Wed or Thu so I rang and was told that the engineer’s report had said that it was fixed. I had to ring engineer. Curr’s didn’t read both parts of report. About 15 calls later including literally hours of being on hold, between engineers, Curry’s repair and Team Knowhow I’ve just been told to wait for a call from the shop that I bought it in to arrange replacement. Absolute farce of a system and a disgrace that we paid so much money and have been left with no way to keep food fresh for over a week now. Would not recommend and will definitively be going elsewhere to buy in future. Some phone staff helpful. Others rude and argumentative.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! Shocking service, ordered item, paid delivery and they have not delivered the item, i have rang, emailed and their attitude is tough. They refuse to refund your money for 5 working days and will not give you another delivery slot. Shocking service and disgusting attitudes from staff and management. If you value your money DO NOT give it to Currys!!! The staff and management continously lie, my opinion is they are thieves who keep your money without providing the item you have purchased. BEWARE ALL STAFF AT CURRYS ARE LIARS and should be ashamed of themselves!”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! Shocking service, ordered item, paid delivery and they have not delivered the item, i have rang, emailed and their attitude is tough. They refuse to refund your money for 5 working days and will not give you another delivery slot. Shocking service and disgusting attitudes from staff and management. If you value your money DO NOT give it to Currys!!! The staff and management continously lie, my opinion is they are thieves who keep your money without providing the item you have purchased. BEWARE ALL STAFF AT CURRYS ARE LIARS and should be ashamed of themselves!”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! Shocking service, ordered item, paid delivery and they have not delivered the item, i have rang, emailed and their attitude is tough. They refuse to refund your money for 5 working days and will not give you another delivery slot. Shocking service and disgusting attitudes from staff and management. If you value your money DO NOT give it to Currys!!! The staff and management continously lie, my opinion is they are thieves who keep your money without providing the item you have purchased. BEWARE ALL STAFF AT CURRYS ARE LIARS and should be ashamed of themselves!”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! Shocking service, ordered item, paid delivery and they have not delivered the item, i have rang, emailed and their attitude is tough. They refuse to refund your money for 5 working days and will not give you another delivery slot. Shocking service and disgusting attitudes from staff and management. If you value your money DO NOT give it to Currys!!! The staff and management continously lie, my opinion is they are thieves who keep your money without providing the item you have purchased. BEWARE ALL STAFF AT CURRYS ARE LIARS and should be ashamed of themselves!”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY! Shocking service, ordered item, paid delivery and they have not delivered the item, i have rang, emailed and their attitude is tough. They refuse to refund your money for 5 working days and will not give you another delivery slot. Shocking service and disgusting attitudes from staff and management. If you value your money DO NOT give it to Currys!!! The staff and management continously lie, my opinion is they are thieves who keep your money without providing the item you have purchased. BEWARE ALL STAFF AT CURRYS ARE LIARS and should be ashamed of themselves!”

Helpful Report

Posted 5 years ago

“I ordered a fridge freezer with obviously delivery and taking away of my old. They started to take my old one out and although one had said to take the doors off the other decided to proceed with ramming the appliance through rthe doorway using his feet to kick off the handle rails with bits of plastic debris flying round my kitchen. The result to my door frame and door was heartbreaking.”

Helpful Report

Posted 5 years ago

“They don’t even deserve one star, zero star fits them better. They have the worst customer service. We are without washing machine for three weeks and when they came to replace it, we were told that they cannot get the old machine out and they left. After them we managed to take the machine out easily but they did not bother . When they called to beg them to come again they did not give us any slots and left us without the washing machine for one more week. They are very disrespectful and to be honest they don’t care about the customers satisfaction. We will not purchase anything from them anymore, we have learnt our lesson. Please don’t trust them”

Helpful Report

Posted 5 years ago

“Beware ordered xbox one x for Christmas Present arrived with manufacturers seals broken and other ones placed on top also opened.Was on the phone for an hour and finally got them to arange a collection for returning product. I asked for replacement to be delivered on collection but they said they needed to receive this one back first.To late for Xmas Present :( so il await refund and purchase elswhere.Im lucky in one way as was in the process of purchasing Panasonic GZ2000 from them £3499.99 but have cancelled and will be buying elswhere from now on.My son says he is going to let everyone at his University know how the Currys stole his Christmas!!!!!”

Helpful Report

Posted 5 years ago

“Beware ordered xbox one x for Christmas Present arrived with manufacturers seals broken and other ones placed on top also opened.Was on the phone for an hour and finally got them to arange a collection for returning product. I asked for replacement to be delivered on collection but they said they needed to receive this one back first.To late for Xmas Present :( so il await refund and purchase elswhere.Im lucky in one way as was in the process of purchasing Panasonic GZ2000 from them £3499.99 but have cancelled and will be buying elswhere from now on.My son says he is going to let everyone at his University know how the Currys stole his Christmas!!!!!”

Helpful Report

Posted 5 years ago

“I would give 0 stars if I could! I rang Curry's customer services to enquire why the BA/Avios points I accumulated through an on-line purchase has suddenly been removed 6 weeks later, even though I had not returned the product. Firstly it took 22 minutes to get through, then I was told I had got through to the wrong department as I had mistaken a vacum cleaner as a large item not a small item (in my opinion, it is larger than small items like a camera which is what I was told was a small item). So I then got put on hold again, and eventually needed to hang up after a further 18 minutes. When I rang again later, I again had to go on hold for over 20 minutes. When I eventually got through it was very clear from the outset that the person I was speaking too (who would only only tell me their first name which was apparently 'Mohamed') did not have a clue what I was going on about, and denied several times that Curries awarded points through the BA/Avios scheme despite me explaining several times about the portal, the message I get saying my visit has been tracked etc. Not only did he not have a clue, but as the conversation progressed it became clear the he couldn't give two hoots about my complaint, simply making comments such as "what do you want me to do?" and "not my problem". When I pointed out how rude and dismissive he was being, and cited some of the other bad reviews regarding Currys customer service on trust pilot he response was simply "I don't care about star ratings on websites"! As such, after over two hours on the phone I am no further forward. So I'm writing this review, despite 'Mohamed' not caring, to warn others about the shockingly bad way Currys customer service treat their customers. I certainly will not be buying anything from them in the future!”

Helpful Report

Posted 5 years ago

“After 4 weeks of bad service and 3 complaints I still have not had any response. No one at currys wants to know.”

Helpful Report

Posted 5 years ago

“Abosutely appalled. I expect to be contacted to make this right.”

Helpful Report

Posted 5 years ago

“Do not buy from this company , ordered a laptop 14th November , arrived faulty , incorrect instructions on how to return , local store did want to know as purchased online , said they had sent replacement , they have now lost this "unknown location" . customer services shambolic. Over a month later no laptop but they still have my noney !! Not sure if they are totally incompetent or just give lie after lie , I suspect it is both . And before someone from Currys reponds to this with their standard message me your deatils & we will help - you have them multiple emails , official complaint numbers , recorded calls etc etc etc . Yet nothing happens - not good enough . Buyers be warned ...”

Helpful Report

Posted 5 years ago

“I ordered an early Christmas present from Currys on the 28th of November, confirmation of order was imminent with the expected delivery of 5 working days by the 5th of December confirmed as per the website. Waited on the 5th of December for the delivery. It never showed. As it was a Black Friday deal, I thought it maybe a little late. So on the 6th in the evening I popped into Currys showed them my emails of confirmation and asked if they knew anything as I haven’t even had a dispatched email. They told me as it’s coming direct from the supplier, I would need to contact them but are closed now until Monday morning. I called remmington Monday and they were confused on why Currys told me to contact them as it is illegal under GDPR for them to give remmington my details. The order is with Currys. Calling Currys after that call after being in a queue for over half hour, they informed me they will email and I will expect correspondence within 24 hours. 48 hours later (exactly a week after the expected delivery) I chase them again; where I was told exactly the same thing. By now the item has sold out EVERYWHERE including on the direct supplier website Still no communication from Currys AT ALL. The only emails I have are the confirmation order and the one to say they are preparing item for delivery. Thursday the 12th December 10 working days after the order was placed. The delivery time is now on more than double the expected delivery. I call again another 30 mins in the queue where I’m told I should expect a dispatch email in 48 hours time bringing that to Saturday the 14th December.... I’m writing this review on the 16th of December still with NO COMMUNICATION from Currys at all. Nothing to tell me it may delayed. Sorry we are out of stock. Nothing. I’ve been told that there’s stock allocated to me after I stressed that it’s out of stock on the Currys website and on Remington, but I was assured I have stock. Christmas post stops in 5 working days. The time it takes for an expected delivery and I’m still being told to wait. I’m sorry Currys. This is disgusting. Your website states you’ll communicate if there’s any delay. I have had to call numerous times and I’m still no further than I was on the 28tj November except I’m not able to give as an early present. And out of pocket. Livid isn’t the word.”

Helpful Report

Posted 5 years ago

“Their customer service is terrible I had 4 bad experiences in the last two month and I would not be shopping again here, it’s sad that such company don’t care about Custumers just grappling money get the sales and push the problem to the engineers or others. Very upset”

Helpful Report

Posted 5 years ago

“Disgraceful customer service. Bought belling oven from curry’s, faulty from start and curry refused to replace or refund. 4 belling engineers later and four months, a new door and new hinges because they were bent when fitted . Now it’s stopped working. Disgusting customer service, I’m never buying from Curry’s again.”

Helpful Report

Posted 5 years ago

“Devious selling Currys are displaying Macbook Air laptops in the shops with the latest operating system Catalina installed. They actually then sell customers the laptop with the old out of date Mojave OS installed. They are selling old stock ad new. It’s shady practice.”

Helpful Report

Posted 5 years ago

“Absolutely terrible. I would give 0 star if I could. Avoid at all costs. I cannot believe a company so big and established could be so incompetent and useless. I've had so many issues with them including waiting, on 2 consecutive occasions, for an item for over a month and no one thought to inform me that they were out of stock. Then they miscalculated my refund and now my delivery was delayed so like a fool I waited for them all day only to be rang 30 minutes outside of the delivery time to say it had left the depot late in the morning so there was a delay. AND WHY WAS I NOT INFORMED OF THAT IN THE MORNING? I will never buy from them again and as far as I am concerned they should be closed down.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Currys Reviews