Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT TAKE OUT ANY FROM OF WARRANTY, CARE OR SUPPORT PLAN. I spent £1,000 on a laptop and an "anything happens, we'll fix it within a week" support plan to support my academic studies. The laptop was purchased at the start of summer and within a couple of weeks, the problems started; glitches, weird noises and crashes etc. I took it on for repairs just before returning to uni for the academic year and the problems were fixed, for about two weeks, before they all came back, and plenty more. Since then, my laptop has been varying levels of dysfunctional. Nothing will work consistently and at times, all I can do is power it on and off with the power button. When I am able to go without it, I take it back for repair. Such are the demands of my course that I can't during term time, I am forced to take whatever it gives me. During holidays, I am taking it back for repair on a fortnightly basis. It takes a week to get "repaired" and then a week for more problems to start again. I have followed a lot of things up, and claimed a refund (you're entitled to a CLAIM after your third repair, don't let this fool you, they will not sanction anything so this is as good as useless). Problems have been put down to "software problems". Software is apparently not covered under their warranty, so I supposedly have a "fully functioning" laptop which they will not address further. For a claim of "anything happens, we'll fix it within a week, and the third repair, you can get a refund", £1,000 and a year of headaches later, I could not be less satisfied. The lack of transparency of what is actually covered and what they offer verges on fraudulent misrepresentation.”

Helpful Report

Posted 5 years ago

“Bought this laptop for my daughter's Christmas present. A day after On 26th, it stopped working. Took it to the retailer, I haven't heard from them till today. Ruined a perfect present. I expect an exchange for a laptop that is 3 days old, which just stopped working, obviously manufacturing fault”

Helpful Report

Posted 5 years ago

“Bought a Kitchen Craft Ring Refucer at Currys great product for my cafetière that’s didn’t fit on my gas hob. Very good price & service at Curry’s”

Helpful Report

Posted 5 years ago

“Bought Two TVs for my sons as Christmas presents a month before Christmas did not arrive .. rang 20 odd times to be palmed off Every time !!! that they had been lost . And that I had to wait a further 10 days for them investigated before I could have a refund totalling 6 weeks and 10 days after Christmas absolute joke of a company”

Helpful Report

Posted 5 years ago

“Save your money and don't purchase anything from these. When it goes wrong, they have the worst customer service I've ever encountered. Been without a kenwood fridge/ freezer for the entire festive period thanks to you and your terrible customer services. Myself and partner bought said item just over 2 years ago with a known manufacturing fault. We have paid ourselves for 4 different engineers to visit, and can't fix the problem. We don't have the receipt anymore but my partner (who's name it is in) rang and a currys employee, who found our details and were the ones who told us about the common fault on this product. Now you have left us this whole period without a fridge and after loads of emails, you are now saying you can't find us on your system. Talk about take people's money and running!!!!”

Helpful Report

Posted 5 years ago

“Dishonest, their delivery drivers would lie that customer is not in and the customer havent responded to their calls, when the customer is actually having a glass of wine and waiting for these people to turn up. Its pointless taking a day off and waiting for your delivery from Currys and their "Team Do Not Know How" as most likely they wont turn up.. Better off going to John Lewis or someone else who are a bit more reputable. Still waiting for my Washing Machine , was supposed to be delivered today, called and rearranged for 2nd Jan as no one turned up today and now got a message that delivery is arranged for 9thJan. Utter incompetence! Clearly an example of how an organisation should not be run..Their founding fathers must be turning in their graves..”

Helpful Report

Posted 5 years ago

“Very rude staff- treat you like kids and are very bad at explaining things”

Helpful Report

Posted 5 years ago

“Essentially a drop-shipping company. There is no use in ordering online; if something is delivered and you're not in the office they return the items to their warehouse and credit your account, no second chances! The website "stock" amount does not correspond with what items they have available in the warehouse and it takes them a week to tell you they don't have the ordered items available. If you'd like any items on their website you're better off going in-store, however the prices are substantially higher there (having checked). All issued credit notes can only be used in-store meaning you are tied into spending more. Having ordered a laptop for delivery (and chased more than 5 times), then subsequently told the item is no longer available, I will not have the item necessary to run my business for the first month of the year. Avoid at all costs.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Order not delivered. Wont refund money for a week. Terrible customer service. Is Currys the next company to go bust? DON'T USE THEM!!!”

Helpful Report

Posted 5 years ago

“Knowhow terrible customer service taken a week to find out why appliance didn’t arrive and re book!”

Helpful Report

Posted 5 years ago

“I took my desktop to fix at Currys PC, they have made a diagnosis of the problem and chosen a line of action, the hard disk has been changed. Weeks later my computer was not working again, I took it back to the store and they said it was a graphic card problem. Actually, it was not a hard disk problem and I have lost all my files in the process. I could pay again to change my graphic card, but I lost trust in their expertise. I wouldn't mind paying for a new graphic card and a new hard disk at the beginning of the process, but weeks after being fixed shows that they don't know much about computers and actually don't really care about client's satisfaction. They haven't recognized their mistake and refused to give me a refund. Also,they have been rude to me. I have bought a new computer.”

Helpful Report

Posted 5 years ago

“Utterly disgraceful customer service. Delivery driver blatantly lied. Said my drive was blocked so he couldn’t deliver. My drive was clear he just hadn’t been. When I rang him suddenly his lock on his van had broke so he had to finish early. Customer service couldn’t care less. Next deliver slot in 4 days when we are all back at work. If I can’t take a holiday from work it will have to be 6 days so I will have to wait in all day and give up my weekend. Avoid Curry’s like the plague if you value your time and money”

Helpful Report

Posted 5 years ago

“Went to currys in Chelmsford Essex 28 December. They wiped credit off two gift cards because their tills froze and expect me to contact the gift card company and thought I was going to pay for the item. Before they give advice on computers or anything electrical they should have people who can work the till and that includes the unhelpful manager who was acting the IT expert but was just as useful as the other two members of staff. Wont be buying from these clowns anymore. One star as cannot leave zero”

Helpful Report

Posted 5 years ago

“I bought a Samsung oven in October 2018, it's now 29th December 2019. The oven is in its 3rd breakdown ( as am I now) and is yet to be fixed so we haven't been able to use it since Saturday 20th December. It 1st broke down in March, then on the 22nd of November...wasn't fixed until 7th December and now again its broke. Went to Curry's, and yes the staff are nice, but didn't solve my problem. So no Christmas lunch for us this year. We are both pensioners, my husband is ill, yet that doesn't matter to Currys. They will gladly take your money, but your literally on your own from then on. Yes we have a team know how plan (by the way, what a pain it is getting through to them) but the oven is still under Samsung warranty, so currys won't do anything for me. But I bought it from them so surely should take some responsibility for the products they sell. The oven is supposed to be repaired on 31st December. I hope so.”

Helpful Report

Posted 5 years ago

“Had to return a faulty TV 2 weeks old. Very easy to deal with Curry’s Hereford. Happily exchanged, no questions asked. Update receipt and reloaded car with new TV. Excellent service”

Helpful Report

Posted 5 years ago

“Purchased dishwasher when unpacked was found to have damaged door, they sent an engineer eventually who turned up with a new door catch , how a door catch can fix a damaged door is beyond me. The engineer was unable to fix door, Currys don’t want to know and keep passing the buck. Unbelievable you couldn’t make it up. My advice is AVOID CURRYS”

Helpful Report

Posted 5 years ago

“Worst employees for product knowledge. Went in to purchase a tumble dryer after hours of online research to be persuaded by a sales person to upgrade to a different product with the reassurance it meets all my requirements and more. Got home to read the instructions not available in store to find it was missing an important feature for me, sensor dry technology. Next visit to by a multi cooker, sales person, same idiot that didn't know about the tumble dryer approached me to assist, I asked if the multi cooker was compatible with sous vide, blank expression and the that fateful comment " I guess so". Why not take the time to find out, confirm her beliefs and then update me on her knowledge. Upon the words "I guess so", I walked out in anger at the lack of training and knowledge of the sales staff. Buy online don't trust the sales people and do your own research. Buy on Amazon for better customer service and consumer rights.”

Helpful Report

Posted 5 years ago

“I placed an order for a JVC - LT-40C890 40" Smart 4K Ultra HD HDR LED TV on 28 November, when it arrived it didn't have all the apps installed as stated online. ITV Hub, All 4 and My 5 were missing. It took 3 attempts of phoning, waiting on hold for up to an hour each time to get through to the online team. I was told that they would get it lifted and a replacement (SHARP - 2T-C40BG5KG2FB 40" Smart Full HD LED TV) would be sent out. When DPD came out to lift the TV they refused to lift it as they said there was no label on it even though they were supposed to bring a label with them. I then arranged for them to lift it a 2nd time which they didn't even turn up. I phoned the online team again and as before I was put on hold for up to an hour and it took 2 attempts to get through. The TV was finally lifted on the 9 December. I waited onto the 13 December to get a message of when the replacement TV would be arriving. I phoned again on the 13 December, again it took 2 attempts to get through to the online team. I was told there still was no record of the TV being returned. The replacement TV arrived on Christmas Eve, but when I tried to put it on my wall bracket it was the wrong vesa size. Again the incorrect information was on the website. It stated on the website that the SHARP - 2T-C40BG5KG2FB 40" Smart Full HD LED TV was vesa mounted 200 x 200 but when it came it was 200 x 300. Not only have I been without a TV for all this time but now I would be without one over Christmas. I have purchased items from Curry's in the past, but sadly I have to say that I am very disappointed in the service that I have received from Curry's.”

Helpful Report

Posted 5 years ago

“I ordered a sharp tv out of currys online and was delivered to my home, Christmas present for my partners daughter . As I unboxed this item I noticed the screen cracked so my partner took this item back to a currys store in lisburn waiting a hour on store to finally open as just finished working a night shift herself, took tv in store and the abuse out of the stores person was unbelievable plus didn't have the same tv in stock so had to drive into Belfast to another currys store as they had the same tv and as she arrived the sales person said they had none left (so much for stock check) so my partner picked another tv adding more money to this item to get home and this tv was the exact same screen cracked. I phoned currys help line that were terrible so a drive to currys store at newtownabbey to finally get the same tv delivered on Saturday as the one we wanted wasn't in stock surprise surprise. Surely what's going with this company”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews