Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“JUST RECEIVED MY FRIDGE FREEZER AND THE BOTTOM PART IS BROKEN, TRIED TO GET IN TOUCH WO THEIR CUSTOMER SERVICE TO HAVE IT REPLACED , HAT TO CONTACT THEM 5 TIMES TO HAVE THEM REPLACED BECAUSE THEY'RE OUT OF STOCK, WHEN FINALLY THERE'S STOCK THEY DIDN'T EMAIL OR UPDATE ME SO I CONTACTED THEM THROUGH CHAT, 30 MINS LATER FINALLY GET IT IN, JUST PROVIDED ME THEIR NAME BUT THEN NEVER REPLIED TO MY INQUIRIES. TRIED TO PING AND SEND MULTIPLE CHATS NO RESPONSE. TRIED CALLING THEM BY PHONE, STILL CONNECTING. ARE THEY BEING SERIOUS RIGHT NOW? IF THEY HAVE DELIVERED THE ITEM IN GOOD CONDITION I WOULDN'T WASTE MY TIME CALLING THIS WORST CUSTOMER SERVICE”

Helpful Report

Posted 4 years ago

“Poor service, poor attitude. I vow to never shop in Currys ever again. If I do, I deserve all the expense, frustration, hanging on hold on phones for hours, goods that fail on delivery and broken guarantee promises that come my way. It would be my own fault because I know that these outcomes are a hallmark of shopping with Currys.”

Helpful Report

Posted 4 years ago

“Curry’s - what a load of rubbish. I ordered a freezer from Currys , delivered December 2019 with dent. Delivery driver spoke to customer service, offered new freezer or 40% off, opted for new machine. Never heard another thing, I’ve sent in complaints on there website, been in store and have phoned, never got replies and persons on phone don’t help. Went in store again to be told no record of dent or any of my calls, complaints or emails and told Currys will not be replacing the dented machine or giving any refund. I will never order from then again. Avoid at all costs. When I was in store, every customer was complaining and hitting head on brick wall no matter the query”

Helpful Report

Posted 4 years ago

“First fridge freezer damaged on delivery truck. The second delivered but the recycled fridge freezer has been left outside my front door for three weeks. Curry’s have booked it in to be collected 8 times since then and the delivery team will not come and get it even though the service has been paid for. Terrible service and I’m now left with problem.”

Helpful Report

Posted 4 years ago

“Keen pricing for high street store And excellent service”

Helpful Report

Posted 4 years ago

“TV taken away for repair (under the guarantee) I was told it would be returned the following week on the 29th Aug. The Curry's tracker shows, status: completed, time window: 10.30-14.30, driver: Daniel. Well of course no show after waiting in all day. Rang Curry's today and was told the TV has now passed 'Final Checks' and will be delivered on the 1st Sept. So I asked why the company put false information on the tracker site? no response of course errr, Not the 1st time Ive had issues with the company, Quick to take your money not so quick to adhere to their agreement. If you see Daniel tell him Im still waiting my TV !”

Helpful Report

Posted 4 years ago

“Shame I can't give negative stars. Avoid this company at all costs. Don't use same day collection at Currys PC World. They take your money instantly and check stock levels after. If it's not in stock your order is cancelled and you have to fight to get your money back. I'm over £2k down and no idea when I'll be reimbursed. Customer Service don't have a clue.”

Helpful Report

Posted 4 years ago

“I had a very bad experience with this customer service. I never could contact them even I called them more than 4 days and waited mor than 20 minutes each time. I still didn’t have a solution for my problems. Very very bad customer service!! Very unprofessional and disappointed!,”

Helpful Report

Posted 4 years ago

“This is my ninth letter to Curry's, ( see below). They are quick to take your money but completely out of integrity when following through with repairs or warranty agreements. I have just waited over an hour and fifteen minutes trying to get through to the complaints department - I don't believe they have anyone working there. I was passed around from two departments, then left with a phone ringing. Don't waste your time or money- they are completely useless. Dear Complaints team at Curry's/ Team know how. Your customer service and ability to provide an adequate repair service is abysmal. My fridge freezer broke down in the middle of lock down. I lost a huge amount of frozen food, and since this happened on April 6th I have not been able to use my Beko fridge freezer at all. My warranty which I took out in 2008, which I have paid for the last 12 years, is supposed to ensure a very quick response to a broken fridge, i.e. within three days. It has now been over sixteen weeks, without my freezer and yet you still took the money out of my account for the warranty in May 2020. I am severely asthmatic and have been shielding. I had all my food delivered to the house as I was unable to shop. Your lack of response caused me more stress. I had food leaking all over the floor. I had to live off tinned food thanks to you! I took this morning off work to wait in for the repair team to arrive to repair/ take away my fridge, but at 10.45 am after waiting for two hours, I had a call to say the repair operative had phoned in sick and that no one would be coming today. How is it possible you can cancel on the day, or only have one repair team working? I have no choice now but to take my complaint to Trading Standards and publish my experience on social media. I will not let this go unheard. Poor service I first called you and wrote to you about the faulty fridge I have on the 6th April 2020. I spent 17 minutes and 20 minutes on the phone speaking to two operatives who disconnected the call. Since then I have sent eight emails of complaint and visited to store in person to get a response, but everything has failed. Dates of the eight emails you received and ignored, without anything other than a standard,' we will get back to you letter', which you never have. 6/4/2020 28/4/2020 29/4/2020 x 2 emails 11/08/ 2020 11/08/2020 12/08/2020 20/8/2020 Add to this numerous calls where I am put on hold for hours and passed from team to team, plus a store visit. How many days/ hours of my time have you wasted? I dread to think how much money I have lost on phone calls, replacing food and lost food. At this moment in time I have been on the phone for over an hour and twelve minutes on 0344561 1234. I have spoken to two Curry's employees and just been passed around various departments. They took my name and address, yet I am just passed around, and not even heard. Right now the phone is ringing and no one is answering it. How long am I supposed to let the phone ring after one hour and twelve minutes listening to your music? I have to give up, or I will be waiting the whole day. One hour and fifteen minutes is too long to wait for service! See evidence attached in a photo of my phone call, with the time showing over an hour! You have not honoured the warranty agreement that I have paid £478 in total for. You are out of integrity with this contract. You are taking money without service. This is illegal and corrupt. I look forward to your immediate response, although I hold very little faith. It would be good to have my faith in Curry's restored. Now waiting on the phone for over one hour and twenty minutes- where are your staff? I don't think they will answer my phone if I wait all day. Where is your integrity and customer care? Yours sincerely Kerry Kerry Ribchester”

Helpful Report

Posted 4 years ago

“Shocking aftercare ! Had a damaged cooker delivered and nobody wanted to take control and sort out my return . After numerous hours on the phone and numerous conversations via social media platforms I got nowhere . I will never step foot in one of these shops or buy online ever again. Thankfully Smeg sorted all my problems after one phone call to their very good customer service department. A 5 star manufacturer dealing with a company I can only describe as a shambles . Quick to take your money but nowhere to be seen when you need service !”

Helpful Report

Posted 4 years ago

“I bought a FITBIT online for collection instore in Littlehampton. I travelled across town after a hard days work with 3x ID and copy of email, proof of purchase and so on. But the store refused to give me my purchase as I did not have the card I had bought the item with on me. I tried to get them to be reasonable but they simply would not give me what I had already bought. I tried to cancel online, but could not, I telephoned for two hours and after being passed from department to department I am told I will get a refund - but I doubt it. Having home delivery is even worse with telephone messages saying they take no responsibility for couriers and then the phone goes dead. Never buy from Currys online - and be careful about purchasing instore. This outfit is going under it is soooo incompetent it cannot survive.”

Helpful Report

Posted 4 years ago

“I ordered an item from Currys and paid for next day delivery - 2 weeks later still no delivery. After 5 hours of trying I managed to have an online conversation to cancel this birthday gift for my grandson as I purchased it elsewhere. The person that resolved this for me is working from Home in Cape Town S.Africa! I would like to give Shannon a 5 star review, shame she works for a company that allows you to buy something that is out of stock and agree to delivery it the following day.”

Helpful Report

Posted 4 years ago

“Terrible customer service, I am still waiting for my refund I purchased 2 sets of Saucepans on July 1st from Currys. On delivery, only 1 set turned up. I was promised it would be looked into and a lost in transit was set up by Currys. After numerous phone calls and promises nothing ever came out of what happened to my lost item. 6 weeks later I was promised a manual refund within 5 days. It’s now been 2 weeks and still no refund. I have spent hours on the phone asking what is happening to my delivery and refund situation only to be given false promises. I am now being put in a situation where I see Currys are treating me with no respect whatsoever. I now must escalate the situation and show people how poor Currys treat their customers. I ADVISE PEOPLE NOT TO SHOP AT CURRYS AS THEIR CUSTOMER CARE IS ABYSMAL. Going by the reviews on this website it’s obvious they are on a slippery slope and I would be very worried to purchase anything further knowing you could lose your money.”

Helpful Report

Posted 4 years ago

“Never consider buying from Curry's.........here is why in letter to their CEO who still does not respond..... Dear Mr Kowal, You lead the worst company I have ever had the displeasure of purchasing from. You ship out technology that does not work and then when I try to return within the returns time window I am met with complete chaos and obfuscation. Outline of my journey of engagement with your company and after sales service: 1/ Sent many, many, emails to the link as advertised on your web site with no reply whatsoever. I originally held some empathy to you operating a business in un-precedented times and held some flexibility towards resolution. 2/ After no reply I kept trying over a period of weeks and although you still had the link posted on your page suddenly it changed to read that you stated it was no longer a valid link and to telephone! Where did all the previous mails go to remain unanswered? Where and how was a customer to return goods? Why did you withdraw the link? 3/ Time after time I held on phone for over one hour to be cut off! Several times I had to give up. The only time I got through was after 50 minutes and your staff member then said there was absolutely nothing he could do but to transfer me to another department but it would be up to a further hour’s waiting time. He did not have any escalation process open to him he stated, he did not know the regional service managers name or contact details, he did not know the address of any of your leadership team, he did not know your head office address. 4/ It’s now been months since I have waited patiently for a response to my written formal letter of complaint which was posted to you on 21st May 2020, to the address provided by yourselves, which your web site categorically instructs customers to do. We are now some three months downstream and without resolution or any communication from you whatsoever. Absolutely disgusted with your shambolic and chaotic approach to customer service. Your digital customer engagement web platform is failed. Your customer service telephone support is failed. Your written complaints procedure is failed. Now we will determine by this second written tracked communication delivered to your office, whether your personal accountability and credibility is further failed. It has now become a matter of principle which far outweighs my original financial investment. You have taken a customer on a journey of dissatisfaction to one of outright rage. You are leading a company that demonstrates appalling customer service and heading a company that is truly and regrettably, in a league of it’s own.”

Helpful Report

Posted 4 years ago

“Tv delivered box extensively damaged to the front but delivery drivers placed against the wall and left very quickly unsurprisingly screen was broken . Eventually picked up and refund would take at least 14 days as curry’s needed to check it meets return criteria ..no contact from curry’s since. Thank goodness PayPal agreed with me and refunded instead.”

Helpful Report

Posted 4 years ago

“I have found it rewarding to browse their internet shop, and find things I want online. So much easier than going into town and visiting 2 or 3 different suppliers. Heavy things have to be delivered anyway, and Currys are competitive and have a good reputation.”

Helpful Report

Posted 4 years ago

“After developing a fault with freesat box Bought through Currys online, i called Team KnowHow and eventually got through to someone To agree to and arrange a return of the faulty goods. I got an email acknowledging receipt of the faulty item and that my refund could take up to 14 days. That was 6 weeks ago and I have not received my refund despite calls to their Team KnowHow- After Waiting hours to get through I got an empty promise to investigate and call back. This refund (already confirmed and returned) is an simple financial transfer to be completed just like a purchase - would Currys be in business if purchases took so long? So why won’t Currys refund as they are legally obliged to do so ? I’m still waiting for my money back. l will never shop with them again as a result of this experience. Almost impossible to contact and ineffective or indifferent on rare occasions manage to make contact. I’m still waiting for this refund. Be aware - other retailers offer much better customer care.”

Helpful Report

Posted 4 years ago

“6 weeks wait for delivery and it didn't turn up. No notification and we were told 3 weeks no notification on that schedule either. Calling their support line is expensive 5p/minute and be prepared to wait in a queue for 40 minutes. Terrible trouble cancelling. NEVER, NEVER AGAIN - USE APPLIANCES DIRECT OR AMAZON !!”

Helpful Report

Posted 4 years ago

“assistant: 98 Emily Went into 2288 Kilmarnock store on Wed 19 Aug to purchase a laptop with not enough knowledge of which laptop to choose. Emily showed us a few models with recommendations and information on what would suit our needs best. Thank you very much to Emily for fantastic customer service .”

Helpful Report

Posted 4 years ago

“i bought a cooker from curry's online. the delivery drivers took it to Wales (i live in Derbyshire) they phoned and was annoyed because i don't live in Wales . They cancelled the order and said i would be refunded in 3-5 working days. That was 4 weeks ago. I have phoned on numerous occasions been left on hold for up to 2 hours been told multiple excuses then finally that my order doesn't exist. I paid through pay pal they have contacted them too to see what is happening. So far curry's have ignored them too. i have emailed, complained through resolver, complained through face book and still nothing. Avoid this company . this is the worse shopping experience i have ever had”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews