Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service and after care. And this is with an after care plan. Impossible to speak to anyone. Called 5 times and just spoke to a machine which then ended the call abruptly. Waste of time.”

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Posted 3 years ago

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Posted 3 years ago

“Online shopping easy to navigate and lots of options at checking out stage. Delivery is always very quick.”

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Posted 3 years ago

“C Y B E R D O N at T E C H I E dot C O M Credit Repair services are one of a kind. I came across him in my search for credit help, and he was helpful. I had some collections and a few inquiries that wouldn’t allow me qualify for a business loan. Cyberdon helped me clear them and raised my scores to 793 across all bureaus within 2 weeks. The vast number of clients with credit issues on his list seeking for credit help and how he manages to take care of their issues is amazing. Well i got help too and I qualified for a loan, thanks to him.”

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Posted 3 years ago

“RECOVERCOIN at RESCUETEAM dot COM has been quite helpful to me. They helped me recover every single coin ($56,000 worth of bitcoin) that was scammed by Nixon exchange a cryptocurrency trading company I invested my bitcoin with. If you find yourself in a similar situation and needs your money back, you can reach out to them because I’m really happy with the service provided.”

Helpful Report

Posted 3 years ago

“My printer which I purchased in February 2020 somehow managed to swallow a piece of my printing and it got stuck. I took it to my local branch in Leigh, Greater Manchester fearing the worst and resigned to maybe having to purchase a new one, however a very attentive team member called Martin was so helpful and friendly and tried to fix it there and then, explaining to me that he would do all he could to sort it. He called another team member over (I didn't get his name) and between them they managed to fix the problem, cleaned it all up and I came home with it! I am still amazed at their attentiveness and their attitude to serve me as their customer. I always shop here for my office supplies and will definitely recommend your outstanding service, thankyou so much”

Helpful Report

Posted 3 years ago

“I went in store not sure of the cooker i wanted because of the limited width in my kitchen. I had been looking on line at all different websites with no luck. Nadine was very helpful and even though i would have liked a double oven, i found with her advice a Flavel MLB5CDW which is all electric, fan oven delivery next week, re-cycling my old gas cooker, capping the gas off for a very reasonable price!! Thank you Nadine Great job!!”

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Posted 3 years ago

“Maximillian at the West Quay Southampton store was absolutely fantastic. Great service and great lad. Got my perfect TV in minutes.”

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Posted 3 years ago

“If you’re looking for a reliable credit repair specialist to help you with your credit issues, C Y B E R D O N at T E C H I E dot C O M is just the right place. I applied for a credit repair a month ago when I decided to buy my first home but couldn’t because I had a poor credit history. Cyberdon cleared the negative items and raised my score slight above 750 across all 3 bureaus. After the process I got a new home and I’m super excited. If you’re in a situation when you urgently need to fix your credit, just take a look at Cyberdon and what he has to offer, you will be dealing with a trustworthy guy”

Helpful Report

Posted 3 years ago

“Terrible customer service from Currys. I had a faulty product that was within warranty and it was eligible for replacement, but instead they dragged it all out for an entire month. had to keep going back and to Currys to give them my pc for them to 'repair' but their technicians were unable to. took me so long to finally get a refund disgraceful.”

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Posted 3 years ago

“Joke company with no respect or help to customers using their aftercare service, 6 months down the line and still don't have a proper working washing machine. Tell nothing but lies. Absolutely disgraceful treatment from them🤬🤬”

Helpful Report

Posted 3 years ago

“1Superb price A++++”

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Posted 3 years ago

“They informed me to saymy order had been delivered to the Harlow store. The manager said DPD hadn’t delivered it (Royal Mail was actually the courier). There is no complaints department - everything is routed via their ‘customer service’ which has an on-line live chat. The agents are unable to help, they can’t give refund, can’t re-order the list item. They contacted their Care service promising that I’d get a message within 24 hours. When that didn’t happen the next agent told me he would escalate the issue to their care centre who would get back to me within 24-72 hours. So It goes on. I’ve been asked for feedback several times and Have responded each time but I don’t think they even read it because they haven’t got back to me. I still don’t have my item.”

Helpful Report

Posted 3 years ago

“Worth checking out if someone is looking for a recovery expert to help them recover a lost coin or funds. I’d recommend checking out RECOVERCOIN at RESCUETEAM dot COM. Apart from the reasonable terms, he had an excellent communication skill and that was important to me, as he helped recovered my stolen $203,000 worth of bitcoin i invested with a cryptocurrency trading company called Nixon Exchange. If anyone is interested in recovering their lost coin, you can check them out for help.”

Helpful Report

Posted 3 years ago

“Ordered a laptop as my own had broken, then I managed to fix my own so returned the bought laptop. Never opened it so it was brand new still in its packaging. Not only did they not bother to start processing my refund. They have told me 5-7 days, 3-5 days and just this morning I was apparently getting my money back today. Only to then be told that I wouldnt get my money back for 3-5 days again. Buy your products literally anywhere else, because if you have to return something to Currys you'll likely never see your money again.”

Helpful Report

Posted 3 years ago

“Purchased a HP Chromebook and was also sold Microsoft software which wasn’t compatible with Chromebook which I discovered afterwards. Assistant should have know this software was not suitable with Chromebook. Unable to obtain refund.”

Helpful Report

Posted 3 years ago

“This is the absolute worst company I have ever dealt with and I am a buyer... I deal with purchasing every day and this was my first experience with them. We needed x9 Fridge Freezers to complete on site. I double checked on webchat the stock and they told me the stock would be in on Monday. On Monday, I used the webchat to check again and they said x137 had come in and the website would update to show in stock to allow me to order. I could only order once in stock. I then placed my order. The next day, nothing was delivered as promised and I went on the webchat to find out what was going on. Apparently they never came in. It took me about half an hour to then find an appropriate number to speak to someone on the phone instead to find out the new lead time. Nobody could tell me... but they told my the fridge freezers had come in but likely gone to someone else about the stock availabilty and they didn't have an answer and then they did but it changed every time. They were so rude and unhelpful. I suggested letting us pick an alternative for up to an extra 10% on their website (which they could not help me with and I would have to look for codes and find back and go through the verification palava again). So I did just that and got it signed off internally and with the client. I rung them back to confirm and they told me they would not be allowed to do this and could only give us something which was worth LESS. I told them could we pay the difference because it is urgent and we have a site handover, and they said it would not be possible to pay the difference and I would have to pay the full amount for the x9 alternatives and was 14 days for a refund. Lies after lies after lies. Disgusting rubbish company with uninformed incapable staff which wouldn't dare actually use an inch of initiative. Sickened by their tone and lack of help or resolution for what was a high value and double checked order. I will never use them again and I hope anyone reading this takes note. The whole company and it's webchat and customer service dept are an absolute embarrassment. It's been x3 days since I filed a complaint and nobody has contacted me.”

Helpful Report

Posted 3 years ago

“Non-existent after-sale service I bought a pan set last year in the middle of the pandemic. After only a few months of gentle use, one had its handle coming off and another one's loose. Went to the shop and they said they couldn't replace it there because they didn't have stock so I should pack it up and bring it back for a refund. Everything was good until this point. Then the next time they said they couldn't do Paypal refund at the store so I needed to do it online. The online team denied my refund quoting it's beyond the refund period even though I told them it's the solution given to me by the staff. A lot of back and forth online and I even mailed a letter to their customer service team but nothing came back. Eventually this year I decided to just go to the store and get store credits instead (as I read online that refund can be processed in the form of store credits). I told them the whole scenario and they said it's been a year so they couldn't issue a refund. Well, I spent a good few months dealing with their non-sense and after a certain period, they just decided it's too late to deal with me anymore, I guess. As the pan set replacement/refund was ongoing for a year or so, I was getting nowhere, it left me with no choice but to purchase another pan set elsewhere. Eventually, they said it's beyond the one-year period since they sold the goods to me so even though it has a 5-year guarantee, they won't even consider giving me a replacement although I would probably not need another pan set. Absolutely appalling service that left me £60 out of pocket, definitely would not recommend”

Helpful Report

Posted 3 years ago

“Had one of the worse service from the delivery team from currys. They were suppose to deliver the cooker on 18th Oct and just said they couldnt deliver as the route was too long then again they re attempted today which is a week after again they mentioned that cant do it due to driver needs to take break as he has been driving since 4 hours and must need 45 min rest and then by then he wont be able to deliver. Its been 2 weeks we have no cooker I then atempted to get refund over the phone and was told that I need to go back into branch.”

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Posted 3 years ago

“Very friendly staff and good service”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,452 reviews