Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“I have been trying for the past 6 days to get a refund for an online order that I have never received and NOW no longer want! I have managed to get through to speak to someone after many hours on hold twice on their phone line, each time I get a hang up or mis information telling me to go to the store to collect my refund, I went to the store and waited outside for 45 minutes, finally got to the counter and they assured me that I could not get a refund inshore that because I had ordered it online I could get a refund online!, so I try again on the phone and after 1.33 hours I get to speak to someone again and explain only to have the phone put back on hold without any explanation, after another 1.42 hours I have given in for today! I will try again tomorrow! I will also write to them and also to the Guardian and my MP. This is a total disgrace, PLEASE DO NOT ORDER FROM THIS STORE, I wish I read the reviews before placing my order, I will NEVER SHOP WITH THEM AGAIN INSORE OR ONLINE”

Helpful Report

Posted 4 years ago

“Avoid at all costs placed an order, paid extra for fast delivery and nothing, impossible to get hold of unless you want to place another order, will never shop here again. Contacted my cardholder now to chargeback the funds.”

Helpful Report

Posted 4 years ago

“Disgrace. 600 hours trying to get in touch with someone without them putting the phone down. Over 3 months get in touch. Over 3 hour wait each call made to have the phone cut off when put through. So far 10 days for a refund. A joke of a company”

Helpful Report

Posted 4 years ago

“I had to call customer service from instore to secure a delivery payment.. I get people are working from home but no-one should have to wait over 60min for someone to acknowledge your call. Awful!!! Sort it out Currys!”

Helpful Report

Posted 4 years ago

“Everything shocking company do not buy from here terrible customer service if that’s what they call it”

Helpful Report

Posted 4 years ago

“I ordered Microsoft office online on the 14th April and I still haven't received it. Software is delivered via a third party supplier using a digital stock room but I'm still waiting on a password to access. I've tried the chat room, emailing, calling (don't bother both times cut off after over an hour waiting). I've even tried emailing the CEO. Seriously considering the small claims court.”

Helpful Report

Posted 4 years ago

“Rubbish don’t buy from curry’s you will be disappointed.”

Helpful Report

Posted 4 years ago

“Product wasn’t delivered although we received a text with date and approx time. Telephoned next day and waited ages to get through to help desk and twice someone answered, muttered something on hearing the reference number and put me back on hold. The online help arranged another delivery date but product didn’t turn up. I’ve just spent half an hour trying to get through to help desk but they shut before taking the call. My reference number is not recognised on the tracking system so at my wits end! If I can’t get any joy I’ll contact PayPal to get my money back and will certainly never shop with them again - it’s not worth the anguish!”

Helpful Report

Posted 4 years ago

“The deliveryman was supposed to take the old washing machine and install a new one. However, he said he was late for the next job and just dropped the new machine. I was on the phone to speak to Currys customer service for over 2 hours. The line was disconnected after they picked up the phone. Very bad experience. I WILL NEVER PURCHASE FROM CURRYS AGAIN”

Helpful Report

Posted 4 years ago

“Terrible customer service experience. Very rude staff, when I called customer service to return a faulty phone staff picked up the phone and put the phone on hold again without dealing with my query. I requested a return online which I never received a reply.....I am not going to shop there again.”

Helpful Report

Posted 4 years ago

“Purchased a cooker for my 70 year old disabled mother paid for delivery and installation. Currys were made aware of my mothers circumstances.We waited 2 weeks for a delivery date. We arranged for the old cooker to be disconnected the evening before delivery of the new one. Delivery of the new cooker came 7am however delivery drivers stated they were not quilfied to connect the new cooker and just left it in the packaging in the kitchen. No contact from Currys at anytime up to delivery or in fact after delivery tried for 2 days to get in touch. I managed to get in contact via facebook messenger. The was not aware of why installation did not take place and offered a new date for 2 weeks later. They clearly expect my mother to be without cooking facilities for 2 weeks. absolutely shocking.. Will never shop her again.... Please do not waster your money with this company.”

Helpful Report

Posted 4 years ago

“Absolutely staggered they continue to trade as they are clearly in no position to provide anything that resembles a service. 3 months on. They have loads of my money. I don't have the product I ordered. Not even an update of what is going on. Infact, the only information I have, is through me trying day after day to contact them. Will never ever use Currys again judging by my experience and many others. Let's see if they can make it 4 months with no contact or resolution. I bet they will achieve this with ease.”

Helpful Report

Posted 4 years ago

“If I could award them negative stars I would. They delivered the wrong product in April, still not resolved almost 3 months later. Average wait time for their so called Customer service is 2 hours. When you do finally get through they just transfer you to someone else. Avoid like the plague.”

Helpful Report

Posted 4 years ago

“Have just been to Luton Dunstable Road Currys to Car Phone Warehouse for a phone upgrade. Just got told that as they were shutting in twenty mins to come back the next day.Terrible customer service.Shall now go elsewhere. Give this store no stars”

Helpful Report

Posted 4 years ago

“I got a laptop from curry which got a… I got a laptop from curry which got a loose screw and unfortunately, it went lost. I asked them if they can deliver me one, but instead, I have to send the laptop with special delivery which will cost me £15 (because of their low-quality product) and wait for 2 weeks (God knows how am I going to do my work in this time). All of this instead of sending me 1-2 screws haha... pathetic. I believe the people in the leadership line of Customer Service when they want to scratch their left ear, they use the right hand over the head to do so. This is how much they complicate easy things...”

Helpful Report

Posted 4 years ago

“terrible service, item delivered faulty and was told i would need to ring the manufacturer!!! disgraceful!!”

Helpful Report

Posted 4 years ago

“Absolutely appalling service. I have been trying to reach the customer service team for 2 days (and this is not an exaggeration). Online chat agents simply say they can only deal with new orders. My order that was due for collection was cancelled without explanation. While this is boring and completely unhelpful due to the lack of communication, the gift cards I used to purchase the item are now showing a zero balance and cannot be reused. I am left with no product and Currys have taken my money. There is absolutely no way for me to speak to anyone who can help with the issue. How this company still exists is beyond me. I will never return as a customer and encourage others to stay clear.”

Helpful Report

Posted 4 years ago

“Fridge freezer delivered damaged and didn't even work, spent all day Saturday and Sunday on hold and being cut off also being told at 12.00 yes we will arrange exchange and call you back in half hour and never got a call back, absolute joke”

Helpful Report

Posted 4 years ago

“Why not 0 stars. Advertised an item was in stock, Told me it would be delivered Friday. Didn't turn up.I phoned to find out where it was,found out no longer in stock. None in country,so no idea when they can supply this. Went for a refund, will have to wait for minimum 16 days to get my money back on an item they never had,misadvertised as being in stock. Impossible to get through on phone,online webchat a waste of time. Had to send 7 emails,4 webchat conversations and 10 hours queue on their phone and still no joy. Smells like they are going bankrupt to me. Horrible company these days,avoid them now if you are sensible.”

Helpful Report

Posted 4 years ago

“I had to give 1 star but in reality it would be 0 stars. Due to self isolating/shielding had to make Make online purchase 3/10/20, email on receipt of my payment delivery would be before 10/6/20. Then got email saying delivery would be week commencing 15/6/20. Item still not delivered by 28/6/29. Order showing as being processed. Have spent a total of 5 hours 15 minutes trying get through customer services, emailed and written letter, still unable to speak with anyone. Curry’s unable to create an online order cancellation or decent remote working customer services service. Have used other online electrical retailers large and small during above dates, had all of their products delivered and where applicable installed. Curry’s unlawfully retaining my monies, ignoring phone calls, emails and letters. One wonders how much they make off customer service phone line waiting queues. For a so called leading technical know how expert they are totally useless and have made no effort to respond to customer complaints which demonstrates their utter disregard to their customer base. My advice to avoid them at all costs and use other UK retailers.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews