Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a HP Desktop in store and was told I would have to wait at least 10 days as I had just missed the delivery slot for that week. One delivery a week sounds pretty abysmal to me. I was told I would be emailed when it arrived. 2 weeks later, still no email. I was passing the store one time and decided to call in to find it had eventually arrived. After asking when it had arrived I was told it was 5 days earlier. But no email, no text, no phone call. Pretty shoddy service considering the price of the product and the reputation of the store. Not impressed! Mr P. Gilbertson.”

Helpful Report

Posted 6 years ago

“Ordered my new expensive gaming chair (£180) so not a cheap thing. When it arrived the driver was very aggressive... Just dropped it outside the door, after I helped him unload it from the van as it's heavy and he asked me too... So I did that happily, but it was okay for him to leave me struggling with it. After that the chair I received was faulty... One of the arms will not stay up.. The air pressure to keep the chair up isn't great... Releases the pressure quite often..... Still waiting for there support team (Know nothing) to contact me back... Been almost a month... Nothing”

Helpful Report

Posted 6 years ago

“I purchased a new LG smart tv which pixelated on BBC (all) 1st call to LG successful but 2nd was a dead loss. I called Curry’s help line to say the TV was no good to me as I was unable to watch BBC. The young man took me through resetting TV and so far so good. He was patient and talked me through Great service. He also said to call back if needed”

Helpful Report

Posted 6 years ago

“wanted a cordless hoover.man in shop was very helpful and we purchased a vax blade 32v ultra.i am very pleased with this product.”

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Posted 6 years ago

“Completely useless staff with no product knowledge and poor customer service.”

Helpful Report

Posted 6 years ago

“The first cooker that I ordered had a fault with it. Because the replacement cost more than the first cooker I was only able to get the cooker delivered as the The first cooker that I ordered had a fault with it. Because the replacement cost more than the first cooker I was only able to get the cooker delivered at the same time as they took the faulty one away. On the day it was supposed to be delivered I waited till 3 o’clock before phoning asking where my Cooker was they told me there had been a fault with the order and that the audit had not been placed .they had 5 days to tell me there was a fault with the order . It took 3 weeks until I get my delivery and the cooker fitted at the same time. I was promised a 10% discount from the customer services which I did not receive I am not impressed with customer services at curries at all”

Helpful Report

Posted 6 years ago

“brought a washing machine staff at store in Cannock very informative and helpful , quick efficient service and free delivery”

Helpful Report

Posted 6 years ago

“Brought in my MacBook Pro for repair. The whole team for that process were efficient and my repair was done to the highest standard I could hope for. The staff member I dealt with directly in the Curry's store (Rushmere) was extremely professional, knew what he was talking about and was a pleasure doing business with. Extremely happy with the service.”

Helpful Report

Posted 6 years ago

“Totally hopeless. Couldn't order from their website - -which has continued since Christmas. And I'm not alone, my local paper recently featured others with the same problems. N.W. Scotland, only 90 iles from Glasgow, major ferry port, regular trains and buse connections to Glasgow. And serviced faily by all coutier companies. Called Currys to get advice, and was assured it would be looked into and they'd return my call. They didn't. Chased them, no progress. Decided to try click and collecting for the next day. Couldn't - due to their postcode issue. Eventually changed my postcode to a friend in Glasgow for pick up next day. Recieved confirmation next afternoon, item was in stock. Went to pick it up .... to be greeted with 'sorry the item, was given to another customer's - and they only had it for 3 hours!!! ..... Totally, totally useless. Never, ever again. You are warned.”

Helpful Report

Posted 6 years ago

“Bought a 400 pound laptop yesterday registed my details and email ,a very short and easy PASSWORD on it, now it will not let me logg on. They want 60 pound to fix . Total Rip off”

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Posted 6 years ago

“Great selection, easy to navigate website, delivery at time requested and delivery men extremely helpful in siting and connecting washing machine”

Helpful Report

Posted 6 years ago

“Think twice! I went to Currys in Cheltenham on 2nd April and bought a Hotpoint cooker hood; it was to be delivered the following Saturday. When it arrived, I noticed the box had previously been opened and resealed; it was suspicious. I got through to Currys who then passed me over to Hotpoint. The representative asked me for the serial number; it was old stock and she said that it was unacceptable for Currys to be shifting old stock such as this (the first 8 digits of the S/N are the date of manufacture in reverse and, in this case it was October 2016!). I spoke to Customer Services at Currys and they apologised and offered to install the hood for free; this was only after demanding a refund. They assured me that a replacement would be delivered and installed today, 14th April. I phoned Currys this morning to double check that the install was definitely on. They said yes and I felt reassured after having to spend another Saturday waiting. The hood arrived, but the delivery man told me that his company, ‘Team Knowhow,’ do not install cooker hoods. I got back in touch with Currys’ Customer Services and they offered me £40 compensation, which is considerably less than the original offer to have it installed. I demanded a refund. This time I was told that I could go to Currys in Cheltenham for an immediate refund and that they would subsequently arrange to have the hood picked up; this I did, however, I was then told by the manager that I would have to return the hood before he could sanction a refund. I then had to go and bring the huge cooker hood box to the store and I finally got my money back after 2 wasted weeks. My advice to anyone considering buying appliances such as this is, they should think twice and get it from somewhere both more efficient and organised e.g. J Lewis.”

Helpful Report

Posted 6 years ago

“Ordered a new TV online and it was delivered within 2 days and they drive let me know a specific time so I wasn't wasting a day in waiting. TV is amazing and great quality. Would highly recommend.”

Helpful Report

Posted 6 years ago

“passed from pillar to post, unacceptable waiting times and fobbed off by staff stating there,s only a short wait , 20 minutes plus still no answer. Complaints line totally appalling , phone number completely wrong on all web sites”

Helpful Report

Posted 6 years ago

“If I i could put zero I would. We bought a new tv from them two weeks ago. This tv cost £2500 which included installation and demo, we thought we would treat ourselves for once after having a bad few years. Well we had a slot which was booked in as part of the delivery service of 9-1. Not once did anyone contact us to say they were running late, they didn’t turn up till 4pm which ruined our plans for the rest of the day with the children. The delivery guys were here for 3 hours trying to install the tv and left without it working properly as they couldn’t figure it out. After many calls to customer services and team know nothing, no one seemed to be able to help. They decided they would send someone else out, so again we had to sit in and wait around For more people to arrive. So another two people turn up on a different day and shock horror they didn’t have a clue so again left us with a barely working tv. So again I spend my time phoning around trying to sort it out. Eventually they said it should of been a sony expert so they went through another company to send this so called Sony expert to us. This time I had to take unpaid time off work while I sat for this expert to arrive. And again the Sony expert didn’t have a clue how to set up the tv properly and again he left without anything being done. At this point I had had enough and called to tell them to take the tv back as had enough of being messed around. So again I had to take time off work unpaid and sit around waiting for the company to come and take the tv back. After emailing the ceo several times about the disgraceful service to which I never got a response. I managed to deal with a team know how manager. We were offered £75 compensation. I mean what.. I’ve took time off work on two occasions unpaid because your company have no idea how to install a tv and I’ve had to sit in three different days trying to get it sorted for no one to have a clue And We have been left without a tv for two weeeks with children. Not Including the million calls I’ve made and hours on the phone. Absolute insult and disgraceful service and the bosses of curry’s should hang their heads in shame. I will never deal with this shoddy company again and will advise all friends, families and colleagues of the services you produce. Which is none.”

Helpful Report

Posted 6 years ago

“HOTPOINT WASHING MACHINE – WMFUG 863 G ORDER REF. NO. 7429259868 / COMPLAINT REF: CC3682399 On Sunday 22/04/2018 at approx. 9.30 a.m. two installers arrived at number 22 to deliver our washing machine. We live at number 32, and our neighbours at 22 were not impressed as they were in bed. I asked why we had not received a phone call 30 minutes before delivery as promised, and the driver said that all your systems were down due to a virus, so they had been unable to phone us. When I later spoke to Lee at customer services, he said this was untrue. From the minute they arrived, it was quite obvious that they wanted to get away as quickly as possible. There was little or no conversation between us and he completely ignored my wife, who was about to offer them a drink. The main fitter (a misnomer if ever there was one) came in and started to remove the old machine. When taking the old appliance out, water spilled from the hose – which is only to be expected – but there was no attempt to clean this up and the floor was still wet when he pushed the new appliance into its space. I had removed the door from the cupboard next to where the machine was to go and had taken everything out to give easy access. The installer unscrewed the waste pipe from the U-bend and then, rather than removing the jubilee clip, he simply forced the hose off the connector. I asked him to be careful not to lose the rubber valve that was inside the coupling, but he didn’t seem to know what this was, and just took it out and put it on the cupboard floor. He then tried to force the three pin plug out through the circular hole in the cupboard floor, while the water inlet was still in position, coming up through the hole, making it difficult. I did advise him that the waste and fill hoses should be removed before trying to pull the plug through the hole, but he ignored me. At this stage the other, younger and more polite installer, wheeled the new unwrapped machine down the side of the house, ready for installation. They then attempted to unscrew the cold fill hose from the old machine but were unable to do this by hand and, as they had no tools with them, I lent them an adjustable spanner. The old machine was then removed and the new one brought into the utility room. Attempting to bring the new three pin plug up through the hole in the bottom of the cupboard, the installer said this plug was bigger than the one on the old machine and wouldn’t fit. I reminded him that I had already told him he would have to remove the inlet hose before trying to bring the plug through, so he unscrewed the connector, having first turned the cold water back on, (I had previously told him I had turned it off) and in so doing soaked the inside of the cupboard. I noticed that he had forcibly removed part of the cupboard plinth that returned at the side of the washing machine, to make it easier for him to reconnect the plug and hoses. Having disconnected the inlet hose and taken it out of the hole - lo and behold - the three pin plug easily passed through the hole, and he then reconnected the inlet hose. At this point I had to take a telephone call, and when I returned the new machine was in place, and had been set to run a cycle, and I was advised that, once this had finished, the machine was ready to be used. I was asked to sign their sheet and they left. It was approximately 10.15 a.m. In view of the main installer’s manner, I decided to check that the installation had been done correctly. It was a good job I did. If we had used the machine, we would have flooded the house. The rubber valve in the waste outlet, that I mentioned previously, had not been replaced. Not only this, but the screw connector was loose and the jubilee clip had not been replaced. I then decided it was time to ring your customer services and spoke to Lee, who asked me to check that they had in fact removed the transit bolts from back of the appliance. I said I would have to pull the machine out, so could he phone me back in a few minutes. Once the machine was out, I could confirm that the transit bolts had been removed but the plastic plugs had not been installed. These were later found in the unopened pack that included the instructions, registration card etc. I also discovered that the part of the cupboard plinth they had removed had not been put back but had been thrown under the cupboard, together with the rubber valve. As far as I am aware no attempt was made to check if the appliance was level. I advised Lee of our experience and he immediately offered to refund the installation charge. A little while after the installers had left, a neighbour knocked on our door to say that some of the wrapping from our newly delivered machine was scattered all down the road. Once this had been collected we realised that this included the fitter’s copy of the installation instructions – he’d obviously never read them!. This whole episode is disgraceful and a £25.00 installation fee refund, does not cover it.”

Helpful Report

Posted 6 years ago

“Lisened to what i wanted delivered on time”

Helpful Report

Posted 6 years ago

“Excellent young helpful man served us in the Wrexham store”

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Posted 6 years ago

“If I could rate zero stars I would. Currys sold me a laptop which was faulty on purchase. It was for business use and cost a lot of money. However they said that I had made it faulty and refused to fix it. Saying I had to pay for an external person to assess it. The problem was a part inside the machine!! I had definitely not damaged it. It was used for a business not by a young child. Disgusted with them be very careful if purchasing a laptop, they are ok when selling but if it is faulty they will do everything they can not to repair it - team know how ? Think Team Know nothing is a better fit. I am left with an expensive laptop fit for the bin which is still under warranty! Beware think twice about buying from them!”

Helpful Report

Posted 6 years ago

“Visited store and salesperson unhelpful and advised us to buy online so went onto their website. Found a product (fridge freezer) but didnt want to accept a Lloyds visa debit card as linked to an address outside of UK which was confirmed as the reason by customer service when telephoned. Customer service were pleasant but useless as we thought we had reserved our product (given reservation number) and would just have to pop back into store to pay for our purchase. Alas no! Couldnt find our reservation number so had to start again. Poor service, outdated website and frankly negative shopping experience☹️”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,455 reviews