Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,455 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,455 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This one star is for the manager, Dave, of the Stirling store who was helpful. If it wasn't for him there would be no stars at all. You are not going to believe this one. It's long but it's worth reading for a laugh! • Ordered 4 fans for guaranteed delivery next day to this store. We needed them for the following day and were told we would be e-mailed or called when they arrived. Still no word by mid afternoon so we called. • Passed from pillar to post on the phone to Customer services. Finally spoke to a human being who informed us that DPD hadn't been yet but that we would be e-mailed as soon as it arrived. We live about 20 minutes away from the shop so we headed over there around 4pm so that we would be nearby when they arrived. Still no word by 5pm so we went into the shop. • 3 fans had arrived an hour before. Because the e-mail is automated we would not have been informed because the full order isn't there. Nobody had a thought to call us and tell us 3 of the fans were there so that we could then decide whether or not to take them. • That was poor form so we decided to cancel the order and buy 4 fans at a nearby Wickes. • We were refunded immediately for the 3 fans that had been arrived but were told that we would have to call and cancel the 4th fan ourselves. Couldn't be refunded by the store because it hadn't even arrived. The assistant informed us that DPD confirmed it was still at a depot. • I wasn't happy about going through the whole customer services telephone palaver but had no choice. • While waiting to speak to someone I was told by another assistant that we would be able to cancel the 4th fan but wouldn't receive a refund until they had located it. They would have to initiate an "investigation". I actually didn't believe that would happen. Surely the guy was wrong. Currys don't need to know where the fan is. They just need to know their customer doesn't have it because they failed to deliver it. My wife asked what would happen if they actually couldn't locate it. "Would we then never receive a refund?" "Obviously that wouldn't be the case", we were told but can't they see that is the logical extreme if we can't be refunded until it is located. Makes no sense at all!!! • Finally, after about 25 mins waiting on the phone the assistant got through to customer services. Not only would we not get a refund, we couldn't even cancel the 4th fan until it was actually delivered. A couple of days later! • I asked to speak to the customer services advisor and was handed the phone by the shop assistant. Incredibly, the "customer services" couldn't talk to me because "this was only a customer services line for staff". I was told to pass the phone back to the staff member. I asked if I could ask the assistant a question to pass on to the customer services advisor. He wouldn't even answer THAT question. Just kept telling me to pass the phone back. • So basically Currys and DPD failed to uphold their part of the sale but decided they could keep our money until they found where they had left our purchase. Surely this is illegal. Certainly unethical. There will have to be an absolute bargain at Currys before we will shop there again. Worst customer services I have ever received!”

Helpful Report

Posted 6 years ago

“Currys took over four months to finish my job. I was eventually promised £50.00 compensation, which after two months has still not arrived. All I get when from your customer service department is the cheque is in the post. You service is abysmal and I will never purchase anything from your company again and I would not advise anyone else to.”

Helpful Report

Posted 6 years ago

“i ordered a fridge freezer never got it after a few visits to the shop i got fed up in the attitude of the know how delivery i got a refund and took my money else where there delivery drivers tell lies saying they called twice they did not i live in a retierment complex and they did not come anywhere near my front door so to all people who are thinking of using curry's[c world give them a wide birth”

Helpful Report

Posted 6 years ago

“The service was excellent from James who was very knowledgeable and professional - really good”

Helpful Report

Posted 6 years ago

“I needed a new iPad and Currys were offering part exchange of 50 pounds trade in on my old iPad. Great help from their tech guy to make sure everything I needed to bring across into my new iPad made it.”

Helpful Report

Posted 6 years ago

“Love the gizmos, tech heaven!”

Helpful Report

Posted 6 years ago

“I have ordered 2 ovens for our new kitchen and they were delivered promptly and at no extra cost. The ovens compared well in price to other online shops and the process was really easy.”

Helpful Report

Posted 6 years ago

“they are very kind people and they explain everything to you before buying ... I bought a sony tv 49 "”

Helpful Report

Posted 6 years ago

“Please don’t buy anything from Curry’s once they have your money they don’t give a hoot. I bought a fridge freezer in Jan 2017 had to have it replaced by July it took me 7 phone calls I was promised call backs each time not on one occasion did this happen. The replacement fridge freezer lasted 2 weeks before engineers needed to fix it, since then it has broken down 3 more times including total failure of freezer so I lost all frozen food. I went into the weston super mare branch where I was told that curry’s did not recognise the 2015 consumer act ! The shop assistant called Vo told me that as I did not take out Curry’s extremely expensive extra cover then I should except it to take 7/10 days for a engineer but if I had the cover I would only wait 3 days. I told her that I wanted a refund as the item was not fit for perpose she said that “ we don’t refund under any circumstances “ I have now send a letter to head office with a form downloaded from the Whitch site asking for a total refund under my statutory rights under 2015 act , I will see what happens. So please please don’t shop at Currys go ANYWHERE else they are bound to be better”

Helpful Report

Posted 6 years ago

“Warranty Mis-Sold I went is to buy a new TV this weekend. The telly is fine, however the salespersons tactics to sell me the warranty was unacceptable. He told me it was for just the first month and he was going to give it to me for free as I’d bought a big telly. He said it would cover me just for the first month so that any issues I may have when I got it home would be dealt with quickly. I didn’t really think I’d have any issues, but as it was free I shrugged and said 'fine'. When I went to collect the telly, he came over and said I just needed to sign the ‘receipt’- it wasn’t a receipt at all. It was a direct debit instruction to take £5.99 every month for the warranty. This was completely mis-sold to me. I have 25 years sales experience and have never seen such blatant mis-direction. Buyer Beware! I see now that ThisIsMoney have run a recent article that shows this isnt a one off.”

Helpful Report

Posted 6 years ago

“I wish I'd looked on this site before I put myself through the stress of dealing with this company. Ordered a washing machine in store and paid for delivery. Salesman was really helpful, shame everything went downhill from there. Delivery due yesterday after 2pm. Got a phone call at 1pm, have the delivery company been in touch, no why? The van broke down, can't be mended so is going back to the depot. Was assured we would be first drop off at 7am the following day. At 9am we receive a call, the delivery driver has called in sick, it won't be delivered today. I asked how to complain and cancel order, was told to call customer services. Decide to go and buy one elsewhere. Purchase made, call customer services. You have to go back to the store for a refund (we had just passed the store which is 20 miles away). Why did the girl who phoned to advise of the delay not tell me that? She wouldn't have known! Complaint made with customer services, when will I hear back? You probably won't. Enough said”

Helpful Report

Posted 6 years ago

“Very bad online service. Is already the third time with delay problems. The courrier on delivery day didn’t turn up. Rescheduled next day and the same story. Wasted time with the online-help!”

Helpful Report

Posted 6 years ago

“Bought a gas cooker for almost £500 but on delivery day after waiting in and time off work, didn’t turn up. Promised to deliver next day but couldn’t give a time, we will see.”

Helpful Report

Posted 6 years ago

“Good customer service and easy to order online.”

Helpful Report

Posted 6 years ago

“Had the washing machine we wanted in stock.”

Helpful Report

Posted 6 years ago

“Floor damaged”

Helpful Report

Posted 6 years ago

“Service brilliant with top notch advice. Got great deal and next day delivery sorted at my pace by Sean. Thanks”

Helpful Report

Posted 6 years ago

“He got me the good deal and explained why”

Helpful Report

Posted 6 years ago

“I ordered an Epson Printer late on Thursday and was promised delivery on the following and I was advised on the computer where the product was eMonday (a bank holiday) or Tuesday.It was delivered earlier on Saturday morning at 09.57 .and was trackable from the point of sale. What service! L.F.MASON”

Helpful Report

Posted 6 years ago

“Advertising deals in shop and on TV, plus extra discounts, but when asked for the deals with a purchase, Told they had finished and no longer available! When I contacted customer services, they did not want to know.”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,455 reviews