Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service. I need to cancel an order and have been on the phone for about 24 hours trying to speak to them. Rude customer service representatives, who keep transferring you and no one picking up... Will be buying from John Lewis going forward.”

Helpful Report

Posted 4 years ago

“9 weeks ago an engineer said a faulty oven could not be fixed in a Senior Citizen household! I now get a code to replace but I must call them. 1 hour 50 minutes later a man answers and sounds unaware of what to do _ so he cuts me off. Customer Care does NOT exist. 9 weeks is appalling. Hang your head in shame.”

Helpful Report

Posted 4 years ago

“Pre-ordered a laptop and it said that I had to receive it today (it didn't happen). After 6 hours on hold I managed to contact them and they basically said that I would receive it when I receive it.”

Helpful Report

Posted 4 years ago

“Very helpful at times”

Helpful Report

Posted 4 years ago

“Curry’s failed to deliver my oven - 6 weeks ago. Many attempts to contact Currys have been unable to get a reply. They acknowledge and promise to make contact but it never happens. 6 weeks and not any explanation or assistance. CURRYS ARE TOTAL RUBBISH.”

Helpful Report

Posted 4 years ago

“After being on the phone over 1 hour and trying to get an answer of my delivery (40 inch sharp tv) i get told that I have to wait for 7 to 14 days while the delivery company holds an investigation before they can give me a solution of re delivery or refund. so within that time I have to wait and being the consumer I;m being penalized on a company (DPD) who did not deliver and cannot find the package a "40 inch tv" on their vans I have to wait while they hold their investigations, I asked to speak to a manager and in between the request he hanged up the phone. 2nd phone call and waited for over 2 hours before I got an answer where I then requested to speak to a manager without explaining the previous issue while he was looking up the line went quiet and boom hanged up, 3rd call I been on the phone from 4pm trying to get through to a manager and the call keeps dropping every 40 minutes. till this point I have not had a solution nor been able to speak to the management team in the curry's to offer me a solution and all I'm looking for now is to get my refund which is turning out as impossible.”

Helpful Report

Posted 4 years ago

“Ordered office chair 19th March, which was in stock. Got an email to say chair will be delivered on the 26th March although no tracking number. That’s the last I heard from them. Tried calling multiple times, seven emails and even a letter. Nothing, not even a reply to my email other than useless automated we’ll get back to you in 6 days. Total joke, other companies are managing and it’s worth noting this lot supposed be a tech company. So working from home for 8 weeks with temporary chair. Will eventually get money back and will shop elsewhere from now on.”

Helpful Report

Posted 4 years ago

“Waited over 2 hours to speak to customer service only to have the person on the other be rude and hang up without listening to me, unbelievably bad customer service.”

Helpful Report

Posted 4 years ago

“REFUSING to give refund on a faulty product that has been ‘repaired’ twice and is completely unusable. Do they care about consumer rights? Absolutely not! Will they hang up on you when they’re bored of listening? Absolutely!”

Helpful Report

Posted 4 years ago

“Bought a washing machine on the 24th of April for my 88 year old mother in law. So far been hung up on 13 times, asked to reply over social media pm, one reply then must have wandered off. She is highly vulnerable and shileded . THERE IS NO CUSTOMER SERVICE. I understand the difficulties with COVD however advertising online services, TAKING THE MONEY then no way AT ALL of getting through and hung up on repeatedly. Reported to facebook also.”

Helpful Report

Posted 4 years ago

“Broken washing machine delivered, no response to messages and currently at 13 attempts at calling customer service which keeps hanging up. No refund in sight. Utterly shocking.”

Helpful Report

Posted 4 years ago

“Checked a timescale for an oven for our new house and then paid and ordered. Timescale then changed by three months and still no refund despite multiple calls. I've now spent over 7 hours on hold trying to get a refund and am having to go through the bank for a chargeback. All 'no-reply' email addresses, non existent web chat, no social media response and a phone system that doesn't answer or cuts off after 30 seconds. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Ordered undercounted freezer on line money was taken instantly, here we are nearly 5 weeks later and have still not recieved the freezer , tried to call on the phone after holding on for 1 hr 43 mins the call was disconnected I am so angry, I have now written a letter of complaint and requested an immediate refund but... After looking at some of the reviews it looks like it's common of curry sauce to give such dreadful service, no need for them to blame it on corona virus because all of the supermarkets appear to be giving an exceptional service.. CURRYS YOU SHOULD BE ASHAMED OF YOURSELVES”

Helpful Report

Posted 4 years ago

“Customer service absolutely a joke. Wasted 7 hours on 3 occasions and still haven’t managed to get through to the Refunds team. They have cut me off twice and Twitter help is just as bad. Don’t use this company.”

Helpful Report

Posted 4 years ago

“Have spent hours on the phone waiting in a queue for currys to answer their phone regarding a tv I ordered mid March which screen was broken on arrival, is just impossible to get hold of them, even tried snail mail - honestly even by Covid-19 standards this is shocking customer service, its a gift for my sons 15th birthday - wont buy from them ever again.”

Helpful Report

Posted 4 years ago

“have ordered the Acer All-in-one PC via online on 19th of April and it got delivered on 20th of April. I did unpack the item and started working on it on 23rd of April. But I did straight away found it that the product was faulty ( tremendous amount of fan/ hard-disk noise constantly) and I stopped using it. I have been chasing customer service over the phone and web chat for last three weeks and I was spending more than 15 hours to chase you over the phone but I have had no-luck at all. Each time when I called, my call got transferred to every single department without resolving/making any further actions. I did really got frustrated the way that they handle with customers after they have been sent faulty product. I even have been transferred to technical team for basic trouble shooting and they have not done any magic except the power cycling of my PC. But they have provided me reference number 3471571826 as some sort of record to speak with sales/exchange team. But I still have no success on resolving my issue either by fixing the actual problem or exchanging my faulty product. I am in the process of gathering all the evidence to proceed with legal action as lost many thing due to this incident.”

Helpful Report

Posted 4 years ago

“I bought a cooker on the 1st of March twice it was delivered to the wrong address when I finally received my cooker the front door was not attached I have spent now 6 hours and 28 minutes over the last two months on the phone April one engineer came out and brought the No parts One week later engineer was booked didn’t even turn up 4 days later engineer turned no part again and I am still waiting and it is now the 11th of May absolutely disgusted”

Helpful Report

Posted 4 years ago

“What a shambles. Bought and paid for a fridge/freezer in early March. Was delivered and turned out to be faulty. Went in to store for a refund as I paid cash. Refund paperwork was issued no problem and collection arranged. I was told to bring the paperwork back to the store after collection. Van turned up with new fridge/freezer and put on doorstep. Delivery men had to reload back on to van. Following day the stores shut down. One week later I rang their helpline to be told after 2 hours of waiting that they had no refund facilities and I have to go back to the store!!!! (Incompetent). I wrote to head office and sent copies of my paperwork by signed for delivery. That was a month ago and not heard a thing. I spend between 2 to 3 thousand pound a year with them but never again. Even if it is more expensive on Amazon they have my business from now on.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Once they have your money they don't care. They don't deliver when they say they will. They expect you to wait for hours on the phone and still cannot answer any problems. Spend your money elsewhere.”

Helpful Report

Posted 4 years ago

“Duplicated an order in error on 10th April due to the Curry's website not working properly. Sent one of the duplicated items straight back and they acknowledged receipt soon after but they haven’t refunded me my money. Customer service line now not operating and they don’t answer phone. Nearly a month later and Curry’s have pretty much stolen £159 of my money. Don’t use them. Shop local. I have already taken this further But want to warn others of how terrible this company is when something goes wrong. Awful company.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,454 reviews