CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I first set out to commission a custom piece, I didn't have a vision in mind; I only knew that I wanted something special. The consultants worked with me patiently and were helpful every step of the way. It is truly something else to see your ideas gradually come to life, and to have them refined by some people who actually know what they're doing. My ring looks amazing and fits perfectly, despite me never having had a ring sizing before. I can't recommend these guys enough, and I'll be buying from them again!”

Helpful Report

Posted 2 years ago

“If you are like me, this was the first time that I bought any real jewelry. I can't say enough about how happy I am with my experience with Custom Made. They helped educate me on the process, about the materials and numerous times throughout the process, they explained multiple points of view re: different diamond characteristics with drastically different price implications. They came up with a stone that really matched what I was looking for and were very insightful about the areas where I could save and that are not detectable by the human eye. This meant a lot to me as I spoke to many other diamond dealers that seemed to be pushing the more expensive option, every time. Oh, and last but not least. I was sort of dreading the process, thinking it was materialistic and something I had to do because of society. Anyways, I love looking at the ring on my fiancé's finger every day. It is the first thing I do when she gets home from work. It came out perfectly.”

Helpful Report

Posted 2 years ago

“Outstanding communication and customer service. The entire process was smooth and the final product was outstanding.”

Helpful Report

Posted 2 years ago

“Such an amazing company to use if you want custom jewelry made! Everyone I worked with was so friendly and accommodating. They made my vision come to life! I had my husbands grandmother diamonds put into a ring. He absolutely loved it. The quality of the ring is amazing and it turned out so beautiful! I would highly recommend CustomMade. They made this process SO easy and even fun and enjoyable! I will definitely use them in the future!”

CustomMade.com 5 star review on 7th June 2022

Helpful Report

Posted 2 years ago

“Where to start, I've had three different pieces made by Custom Made over a few years. Every time that I started a project with them they treated it with careful precision to get the vision that I was looking for in each piece. For the first project, I had a design drawn by an artist I knew and it was an atypical shape from what Custom Made was used to, but the team that worked with me back then came up with a solution so that the piece would look as I envisioned it. When it arrived I was elated and happy with it because down the stone chosen, it was everything that I had wanted. After this project, I fell out with the artist that helped me design it and it may be silly but I became unable to wear the piece anymore. I decided at the moment to make another piece, one that was entirely designed by me with references from other sources. I started the new project and the team was happy to start anew with me. I gave the pieces for the vision that I wanted and the team set to work with the shape and they adjusted the design to any of the specifications that I saw, no matter how many there were. For example, the spacing on the piece between the stone and the lines on it. The design team worked with me until the spacing between the center stone and the design was exactly the distance I was looking for. From here, they also helped me with picking out a stone color. I wanted a slightly lighter stone than what was provided and they went out of their way to ensure they got the correct color. When this piece was done and it arrived I was even happier than the first one because it was everything that I imagined and more. Then I wanted a variation of this piece because I had a new vision for it, that it would be one of three and the size of the second piece did not work with all outfits as shallow as that sounds...So I approached the old project and spoke with Eloisa who answered me. She was more than happy to begin my revamped version of my original piece. The process went the same as before and surprising even me, she and the team still focused on every detail of the piece even though it was the same piece all in order to make sure that it was exactly as I wanted. When the piece was done I had a last-moment thought process about putting an inscription on the back. I didn't want to inconvenience the team after they worked so hard but I just wanted to see if it was possible to put the inscription on. Eloisa was kind and understanding and was able to stop the piece from being shipped and added the inscription. When it arrived, as I now wear it, I finally feel like the piece is where I wanted it to be. At the same time as this project, I opened another one with Oshin, who got to be the person that got yet another entirely new piece that I had envisioned for my cousin. My cousin helped design it to their specifics and Oshin was patient with each detail that formed and shaped the piece differently. There were some adjustments to the design that I added by doodling on it and sending it back to Oshin and when I was given an image back, my cousin and I were thrown by how gorgeous it looked and how meticulous the design team was to get each detail even with such a horrible drawing! The unique thing that happened with this piece was I ended up working with Eloisa again after the piece went into production. Something happened to the piece the first time so Eloisa told me the piece would need to be redone because the design team would not tolerate imperfection in the metal. Talk about service! So while that was happening, I told her about an inscription to go on the back of this piece as well and she was not sure if it would work because of the design, but instead of telling me 'No' she went out of her way with the design team to once again, rework the design to include the inscription. From here on out, it was a surprise for my cousin so I saw the final result and the inscription of the piece and everything is gorgeous. I shipped it to her and I cannot wait for her birthday this July when she will finally see it. Custom Made is a company that is dedicated not just to the job, but to the happiness and accuracy of the customer's requests. They were my first stop thanks to my cousin (Whom I had the last piece made) in getting that first piece made and I cannot fathom going anywhere else. Whenever someone asks me where I got my piece I always tell them, Custom Made. There are a few more projects I will have with them and though I don't know when that will be for all of them- I won't be going anywhere else. I attached some photos, but I did not want to share what the pieces look like as I have an agreement with Custom Made that it would not be replicated or shared, but you can see the love and care they put into putting those inscriptions! Thank you so much! For being such an exceptional company!”

CustomMade.com 5 star review on 6th June 2022

Helpful Report

Posted 2 years ago

“It was my first time using Custom Made and I am more than pleased with the service and the ring. I am so pleased, and will definitely use it again. The most impressive aspect was your customer service as you kept constant and very clear communication and you answered every question I had. I am very impressed and will for sure buy my rings from you from now on. THANK YOU!!!!”

Helpful Report

Posted 2 years ago

“This is the second time I have worked with CustomMade and, just like the first time, I had an extremely positive experience. Based on the finished product, it is evident that the company takes great pride in the craftsmanship and in bringing your vision to life. The staff is professional and effectively communicates progress during the development process. I felt like I was part of the development team.”

Helpful Report

Posted 2 years ago

“This company is the best! My jewelery came out exactly the way I imagined it! They were very interactive throughout the entire process and answered any questions I had. Not only that, they consistently kept me updated and eased any concerned I had. Overall, CustomMade is amazing and I would highly recommend it to anyone! 10000/10!”

Helpful Report

Posted 2 years ago

“Working with the CustomMade team was one of the best experiences ever. The team was responsive, quick, flexible, and made every effort to understand and share my vision. We tooled and retooled the look over and over again until we got it looking perfect. The team was filled with experts to help me think through stone selection, design, and more! My fiance and all her friends were blown away by how unique and beautiful the ring was. I don't understand why everyone is not going through this process! I will be recommending CustomMade to everyone.”

Helpful Report

Posted 2 years ago

“CustomMade provided the perfect platform for producing a couple of custom pieces for my wife for our 25th anniversary. I am not sure I would’ve got the care and the attention to detail that I needed from anywhere else. From concept to completion everyone involved was very attentive and offered ideas that made the pieces the best they could be. I highly recommend”

Helpful Report

Posted 2 years ago

“When I didn't think it was perfect they changed it till it was great company great product definitely will use them again”

Helpful Report

Posted 2 years ago

“I had a wonderful experience with working with CustomMade they made sure to give me what I wanted and made sure that it fit my budget I am so pleased with the quality of work and I will be coming to you guys again.”

Helpful Report

Posted 2 years ago

“I wanted something different for my brother's 50th birthday in November so I thought a signet ring would fit the bill, something not too flash and not too garish. I looked on the internet and found a few. Custom-made offered the process from design to manufacture at a reasonable price. They made the whole process one that was friendly and very helpful all through the steps from the photos I sent them to how they Interpreted them and put them on to a 3d drawing that was remarkable. They help me through all the steps and informed me every step of the way. Very professional and I will be getting one for my farter as it was he who told me of our family crest. I would recommend Custommade for all your bespoke ideas for a ring you wish to make come to life as it is truly a feeling to behold. When you have designed it and then see it in your hand and know they have pulled it out of the bag and made what you had in your mind as an idea and it's really in your hand fantastic thank you CUSTOM-MADE I will post a video when my brother gets his ring. Thank you so much for what you have done thank you.”

Helpful Report

Posted 2 years ago

“I am so incredibly happy with my purchase. The process starts with a team member getting to know your needs and wants. At no point in the entire process did they try to sell me on anything. There was not any pressure and I was able to work with a team of experts to get exactly what she wanted.”

Helpful Report

Posted 2 years ago

“From start to finish, I felt like I was a part of the process and that my voice was being heard. They were great, very professional, and the finished piece looks amazing!”

Helpful Report

Posted 2 years ago

“CustomeMade.com was actually worth it. They stayed in communication and kept me updated and notified about everything happening, and if there as an issue they collaborated with me to solve it. I'm definitely looking to working with them again on any future custom items.”

Helpful Report

Posted 2 years ago

“The team here was wonderful, thoughtful and professional. Working with the team was an absolute pleasure.”

Helpful Report

Posted 2 years ago

“I used custommade for to make her engagement ring and her wedding band. She loves them. I really liked the idea of doing something unique and I was surprised to learn it wasn't much more expensive than getting something off the shelf. What surprised me the most about working with them is the patience the team has and their skills. I took about 11 months working with their team and that was not an issue for them. Coming up with new revisions almost weekly until it was perfect. What I would suggest to improve is the Chat-only communication. I feel that these pieces are so important to the buyers that it helps to have the opportunity to talk on the phone or video at least one with the person you're working with. Lastly, if you do like me and get the engagement ring through them, getting the wedding band is really simple because they keep the computer models so you can see what it'll look like together before buying.”

CustomMade.com 5 star review on 4th June 2022

Helpful Report

Posted 2 years ago

“10 out of 10! They created two beautiful rings and the design process was so wonderful!! Custom and unique one of a kind rings are the way to go!”

Helpful Report

Posted 2 years ago

“We had an excellent experience! The design team took our idea and brought it to life before our eyes and communicated with us frequently throughout the entire process.”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews