CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with a couple different people who asked specific and telling questions so that my vision for what I wanted in a rare type of class ring could be exactly what I desired. I couldn't be more happy with how my ring turned out. There are not many pilot class rings that also include Unmanned Aircraft Pilots but these guys really helped me get there with the willingness to hear me out about the things I wanted in my design. I've been showing the ring off to everyone who will look and the responses have been nothing but 10/10. I even got the date for my first solo flight on the inside of the ring to top it all off! Completely satisfied with the money spent here. I am also uploading a short video of the ring on my finger because I just think it's great!”

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Posted 2 years ago

“Custom made delivered on time the best quality product i have seen. the ring was flawless and has fo much meaning to me! The team at Custom made was easy to work with and made this transaction a pleasure from start to finish! thanks so much you guys for this keepsake reminding me of my Son”

CustomMade.com 5 star review on 23rd June 2022

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Posted 2 years ago

“Worked with a great team who kept me up to date all the way through the making process.”

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Posted 2 years ago

“Great people work with you every step of the way! A little snafu at the end of my order but was corrected immediately! Great costumer service and products!”

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Posted 2 years ago

“The people at custom made are patient, creative, responsible, and very talented at what they do! I had, honestly, no idea how to start. I knew I wanted something unique and special for my fiancé, but I really honestly hated all of the designs I had pretty much seen online for masculine rings. (Think the ones with like, the middle band, or the wood ones, camo ones- it’s totally not our style). I basically just info dumped to the design team about really vague ideas I had and general things he likes and we like as a couple. We ended up with a very beautiful and sophisticated ring that I think is very becoming of my fiancé. He loves it, he feels so confident with it. He was told that “That’s such a main character ring.” Haha! What a compliment. We’re so thrilled that he’s going to be coming back to get a ring designed for me. In the future I’m hoping to be able to come back to custom made for a variety of custom jewelry I’ve always dreamed of having. These guys are great and I’m confident I’ll have just as great of an experience next time around.”

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Posted 2 years ago

“We absolutely love our finished product! We were hoping to create a ring that was symbolic of our family, and custommade did just that! They were so easy to work with and very helpful with every step of the process. We loved our experience and the final product!”

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Posted 2 years ago

“Originally I was looking for the usual solitaire kind of ring, until I discovered Custom Made, finding out they can create any theme you want & any way you want it to. Working together with Joana, Janine & the rest of the Custom Made team was a pleasant experience. Very accomodating group of Creatives. From Sketches on paper to the actual piece, I saw my Harry Potter themed wedding ring come to my life. It is a dream come true. What's better is that it's the only one of it's kind. That makes it extra special. Lastly, I'm still very amazed at the speed of production. Completed 2 months before the expected Completion date. I still have another wedding band in production, because of this amazing experience with Custom Made.”

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Posted 2 years ago

“fantastic process -- truly great customer service!”

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Posted 2 years ago

“I was anxious about my project. I wanted a copy of my family’s signet ring that has been in my family for generations. I spoke to many jewelers in America and England and no one could create a copy of our ring. I found Custom Made online and after working with them for a little while they developed an exact copy exactly the way I wanted it done. They gave me tons of options and they delivered a perfect match to my family heirloom.”

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Posted 2 years ago

“There are no words. Everyone that was involved with my design went above and beyond to make sure I was getting exactly what I wanted. I can't thank you all enough for making a custom ring for my fiancé (she said yes by the way!) Would recommend you in a heart beat!”

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Posted 2 years ago

“Everyone was amazing and very patient with me. They allowed me to change my design many times without a second thought.”

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Posted 2 years ago

“Every aspect of the process was pleasant and inviting. They kept me updated on everything and even told when something went wrong and there was going to be delays. I could not have had more genuine and helpful people in the process. They didn't even try to sell me on the most expensive. They did their best to show me items that would work within my budget. There was nothing but care for their process and for their clients.”

CustomMade.com 5 star review on 20th June 2022

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Posted 2 years ago

“This was an amazing experience. My design came out exactly how I wanted it, and the customer service was above and beyond. I loved every second of the process and could not be more happy with the result!”

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Posted 2 years ago

“Everyone of the team members were clear and helpful throught the design process. Making the end result simply fantastic.”

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Posted 2 years ago

“They were extremely kind and patient with all my requests and questions. I made a ton of changes and they were always happy and willing to accommodate me. Their communication and timing is great, they kept me updated every step of the way!”

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Posted 2 years ago

“I had the best experience working with this company..if you are on the fence about a custom ring ..do it..you will not regret it ..from the initial contact with them all the way to the end was way more than I could have asked for ..and everything turned out great. They went above and beyond to make sure everything was perfect and exactly how I wanted it”

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Posted 2 years ago

“We had a very specific design goal and couldn't find "the ring" anywhere... I went to countless stores in person and went through the process on a few online sites but when I dove deeper into things nothing felt right. I stumbled upon custom made and was pleasantly surprised at how easy it was to get started. Let me tell you, they work until they get things right... To say we were picky would be an understatement and the back and forth between us and the designers was exhausting, probably more so on our end. The fact that you only have to pay $100 to get a 3D render is pretty spectacular. We finally got the ring right and it was smooth sailing afterward. There was a quality control issue after the initial casting and gem setting, they let us know right away and the ring was scrapped and recast/reset. She could not be happier with the final product and as an added bonus... she said yes!”

CustomMade.com 5 star review on 19th June 2022

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Posted 2 years ago

“Very positive experience from start to finish, with knowledgeable, friendly, and responsive service from every person at every stage of the process. And the final product was perfect—she absolutely loves it! I would highly recommend to others!”

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Posted 2 years ago

“I enjoyed the the experience. Speaks to you all the way through the project and makes sure that it’s correct.”

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Posted 2 years ago

“I started out being very skeptical because an online business can be sketchy. However, I was happy I tried CustomMade they created a piece of jewelry I wanted. They kept me updated along the way until it was finished. There was only one thing that bothered me, the finished piece had some issues. I got offered help to fix it but decided to accept it due to not having enough time to return and have looked at it. Other than that this was my first time having custom-made jewelry made and it was a pleasant experience. Thank you~”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews