CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,438 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,438 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

1444

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW! That’s how I’ll start this review! Many websites have overwhelming amounts of choices while the brick and mortar stores are super high priced and commission driven. I didn’t know what I was getting into when I found your site because nobody referred me, I was just shopping around the internet for a center stone. Well, I fell down the rabbit hole and I can’t say how AMAZING you folks have been. As picky as I had to be, you folks jumped at every opportunity to make my experience better, memorable, and special to me. You guys really mean it when you say “OK isn’t good enough!” The pieces I received are absolutely stunning, and I can’t wait to give them to her. You will have pics and video very soon!!! I’ve already referred a few folks to your site and will be encouraging others to do so as well! Thank you so much again!!”

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Posted 1 year ago

“.1 Worked with me fairly well .2 Piece came out good and as I wanted. It may take some time to go through the whole process, but it worked out well for me.”

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Posted 1 year ago

“It was fun to see the whole process of initial ideas to the final product come together. I love the heirloom rings we got made through CustomMade. They communicated well through the whole process and I would highly recommend them to anyone wanting custom jewelry.”

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Posted 1 year ago

“I am impressed with the service they provide. The ring I was looking for was so specific and different but they helped me realize my dream and were very detailed and friendly in every part of the process. They worked quickly, efficiently and kept in constant contact with me. They didn't stop until I was satisfied with the result, which wasn't difficult because they are truly amazing. I thank Mikha, Ken, Bridgette, Rafa, Chermalyn and everyone who worked on this very special project for me. I will never forget the moment I received the ring, the package is so beautiful and the extra gift of the kit is very thoughtful and special. I will definitely recommend this jewelry store to everyone!”

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Posted 1 year ago

“I highly recommend CustomMade. They are so professional during the process and the final result is amazing…. My wife and me loved this ring!”

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Posted 1 year ago

“Very easy and smooth experience for someone like me who knew absolutely nothing about these rings. They were very patient, professional, informative and timely. Took way less time than I thought it would and the final product was absolutely beautiful.”

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Posted 1 year ago

“Fantastic and fast. The ring is everything I wanted it to be and complements my wedding band (which I also had designed with CustomMade) very well.”

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Posted 1 year ago

“The process was smooth and easy! They helped me create the perfect ring!”

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Posted 1 year ago

“I love how my ring turned out. The communication was excellent. Very professional and everyone worked with me to make sure I was happy with the end result”

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Posted 1 year ago

“In constant communication through out the project. Everyone you talk to is super patient, knowledgeable, and takes pride in what they do. Not only was I able to make a on of a kind piece, but I was EXACTLY what I wanted. They even shipped it with more then I expected”

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Posted 1 year ago

“Thank you!!! You guys did an amazing job I couldn’t ask for anything more perfect, I am happy with the result and you made my vision into real life!!!!”

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Posted 1 year ago

“Fantastic! The whole experience was great. The team helped me design the ring I had in mind, and it came out wonderfully. They understand and help with budgets. P.s. She loved the ring. Thanks guys!”

CustomMade.com 5 star review on 25th May 2023

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Posted 1 year ago

“These guys were amazing. Very inclusive with every step of the process and so reassuring. The project came out perfect and I’ll use this company for everything in the future.”

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Posted 1 year ago

“I ordered a 3D necklace pendant through CustomMade with a tight deadline. Within hours of submitting a photo of the logo I wanted to be turned into the necklace, I had a computer rendering electronically delivered. I made 2 requests for subtle changes before ultimately deciding the original rendering was ideal, and all the response times, communication tone and guidance were OUTSTANDING. After paying the deposit the CM team got to work on my piece and kept me in the loop throughout every stage of manufacturing, including giving descriptions of just how my necklace was being made. The end result is truly incredible and exceeded every expectation I had for such a small and intricate piece of jewelry. They took my quasi-basic idea and added a truly artistic touch, all while delivering this important present over a week ahead of schedule. If I need custom jewelry at any point in the future, CustomMade will be the only company I will look to. I've included the logo, rendering, and final product in the pictures. The level of finishing (polished raised areas/satin recessed) is much more apparent in person on the actual pendant.”

CustomMade.com 5 star review on 24th May 2023

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Posted 1 year ago

“Great experience during the production process. The design team kept me constantly updated. I'm very happy with my signet ring from CustomMade!”

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Posted 1 year ago

“Every person that I worked with was extremely professional and willing to help in every way they could. The only 4-star rating I gave was due to the communication timeframe in the very beginning. We were only exchanging one message a day at around 4 am and that was kind of off putting. However, I fully recognize that is not the company's fault; as I was informed that it is just an overly busy time of year and now knowing that the company is still growing, it makes sense as to why the communication would decline a little bit. That being said, every message I did receive covered every concern I had and was very informative of how to move forward with the perfect design. I want to give a special thank you to the design team because we were set on a design and I was able to sneak an opinion from Miranda and she informed me more of what she was looking for and did not like the design that was presented. I informed the design team of this in a panick and with no hesitation, we went from setting up payment, to completely redesigning the ring. It was extraordinary to see the commitment to customer service and reassurance that no matter how many changes we need to make, or when they are made, your team is dedicated to making it perfect. The only suggestion I have is maybe reducing the package size, or offering different package options. I think it is very cute and funny that the box comes with all the extra decorations and "happy tear" tissues, as well as the certifications and warranties. However, it is a decent sized package that I do not want to get rid of but I need to hide for a couple months, hoping she doesn't look through my closet for anything or else the whole surprise could be ruined. I feel it would be an amazing option to offer that package, and an alternative package that only ships the ring, while the certifications and warranty information can be digital. As much as I appreciate the extra cutesy stuff, I'm not sure it will be used until we get back from vacation but it still needs to be hidden in the meantime. I thank you very much for everyone's positive attitude and everybody's help through what could have been a very stressful process. It turned into something fun and I am very excited to present the ring on our anniversary.”

CustomMade.com 5 star review on 23rd May 2023

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Posted 1 year ago

“I really enjoyed the process of working with CustomMade. They captured the design intent quickly and the rest of the process was easy and quick as well. Would definitely recommend!”

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Posted 1 year ago

“The ring I ordered was absolutely beautiful. Worth every penny. The experts I spoke with were able to turn some loose ideas I had into a spectacular reality. The process was so smooth that I plan on using CustomMade again for another ring.”

CustomMade.com 5 star review on 22nd May 2023

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Posted 1 year ago

“Very good customer service. They help you along every step and will listen to any request and adjust the design as many times as needed to get the exact look that you want.”

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Posted 1 year ago

“As someone in a same-gender relationship, I felt totally lost going into this. But the team was so open to my ideas and concerns and questions, I felt taken of the entire way through. It was an awesome experience all around, especially with how they break down what goes into costs and the implications of where/how stones are obtained. Thank you!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,438 reviews