CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,442 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th November 2024

1448

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant experience. The team were extremely helpful and kept me up to date at every stage of the process. They took my vision and created it exactly as I imagined. It fits perfectly with my engagement ring. Thank you.”

CustomMade.com 5 star review on 13th March 2022

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Posted 2 years ago

“Definitely how I envisioned it from the drawings to the 3d renderings to the final product, with a bigger budget will Definitely buy another.”

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Posted 2 years ago

“The entire process from start to finish was stress-free, my concept was put to design with no hassle and the 3d renderings were meticulous. Even when I experienced personal difficulties forcing me to delay the project on my end, they were patient, understanding, and accommodating. When I received my pendant it was exactly as I envisioned it right down to the fine detail that went into the runes carved into the edges of the pendant. The price was well worth it, the quality of this piece exceeded my expectations. I will definitely use custommade again for my next project really soon.”

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Posted 2 years ago

“Every person I worked with was wonderful! I kept changing my mind and adding on different details to my piece, and they didn't make a big deal out of it! I felt like they all listened and made my vision come true!”

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Posted 2 years ago

“From my initial contact with Custom Made, the concept for a custom ring was given a spark of life. They explained, in thorough detail, how the process would work moving forward. I had the great pleasure of working with Dwayne through the initial creative stages, watching an idea come to images that were detailed and beautiful. Dwayne’s guidance, questions and attention to detail were outstanding. The project was then turned over to Carla for the actual creation of the ring. She explained each step that would occur and was occurring along the journey. Their attention to detail and communication were exemplary! The pictures I was receiving throughout the process were terrific, but the ring arrived and I was beyond ecstatic! Without a doubt, it is a beautiful, heirloom ring that far exceeded my expectations. The jewelers are true artists and fine craftsmen, Dwayne and Carla are exceptional and Custom Made is an overall class act with excellent customer service. Kudos!”

CustomMade.com 5 star review on 12th March 2022

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Posted 2 years ago

“Custom Made were fantastic throughout the whole process. They were attentive and flexible, always willing to adjust designs or change completely, or provide multiple designs just to help make a decision. By far the best decision I made was trusting this team to help me design the perfect ring. P.S. - She loved it!”

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Posted 2 years ago

“Truly an incredible experience. I used CustomMade to make an engagement ring for my fiancee based on her exact specifications. CustomMade was able to deliver where local jewelers could not or would not... and at an affordable price! Other jewelers wanted me to make compromises on a special gift because it was convenient for them. CustomMade understood the importance and was patient and responsive with all my requests. 5 stars, I would recommend to anyone buying a ring to speak with CustomMade first.”

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Posted 2 years ago

“Quick, easy and friendly staff who are willing to answer any questions you have.”

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Posted 2 years ago

“We wanted a non traditional and meaningful engagement ring and that is exactly what we got. Start to finish was a smooth process and the ring is beautiful. I continue to get compliments on the ring itself and the meaning of the stones. It is so perfectly me. Looking into the wedding band soon.”

CustomMade.com 5 star review on 11th March 2022

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Posted 2 years ago

“It was so easy to work with everyone at Custommade! The process of giving them what we were looking for, the idea coming to life in a sketch and the rest of the process from there was super easy! They changed anything we asked about the sketch and 3D model. There was someone to help every step of the way and they were all knowledgeable in each aspect. I would definitely recommend this company if you’re looking to have a custom ring done. The end product was even better in person and exceeded our expectations!”

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Posted 2 years ago

“I cannot express how absolutely amazing this company is. From the moment my interaction with their team began, I knew this was the right company for my custom project. Their communication throughout the entire process was absolutely top notch. They took my idea and turned into an absolute work of art. My custom project was creating two matching wax seal rings for my brother and I, in an effort to show my brother gratitude for helping me throughout an injury I had to my back over the course of a year. My only regret is that I didn't record his reaction when I gave him his ring. My brother is my best friend, and their team helped me create something that truly embodied the love and appreciation I have for him. I literally cannot say enough positive words about this company. They truly made this entire process as effortless as possible, and I will come to them for every need I have moving forward!”

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Posted 2 years ago

“Loved working with custom made! They were able to make or vision come to life. She said yes and has been obsessed with her ring ever since. I enjoyed the process of talking with each consultant during each stage. They made me feel informed and confident throughout the whole process. Thank you again custom made!”

CustomMade.com 5 star review on 10th March 2022

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Posted 2 years ago

“Always an incredible experience! I created my fiance's engagement ring, her wedding ring, and my wedding ring with CustomMade and it couldn't have been a better experience! If you want to really give someone a piece of you via jewelry, you have to go with CustomMade.”

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Posted 2 years ago

“I contacted CustomMade to design a family crest ring. They were incredibly professional and offered great advise right thru the entire process from the design to the finish product. I was more pleased with the final outcome. I am just thrilled!”

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Posted 2 years ago

“My experience with CustomMade.com was great. The staff was very attentive through each step of the process and I was able to have a lot of input into the design. The customer service level was excellent and I am very happy with the piece I received. Thank you!”

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Posted 2 years ago

“My partner proposed to me with a cheap little ring with the full intent for us to go shopping and find something that we both liked together. He was worried that he would pick something that I didn't like. We went ahead and shopped around for something but I never saw anything I liked because it wasn't like the cheap one he bought me! Because he is such an amazing fiance he had pretty much picked out my dream ring, but there wasn't a single place that had the same style and designs I wanted in a real ring that would last a lifetime. So I got an idea to look into designing my own ring, and just googled "custom ring maker" and there was custommade. I started the simple questionnaire just to see if this was a real thing and quickly got sucked in. I even googled around to make sure that this was a reputable company (they are). I am telling you they make the process SO EASY. I am so happy I found them. The designer took my ideas and inspiration ring and listened as I asked for what it felt like a million revisions. The designer also had great ideas that I ended up using and now my ring is personalized to us as a couple while also reminiscent of the inspiration ring making it a perfect blend of old and new and special. We have a love of the mountains and he proposed while skiing. I had no idea I could incorporate that into a ring until the designer just popped in a special hidden mountain under the basket and there was my perfect ring. They were so helpful and responsive, sometimes answering within minutes and often the same day. I knew NOTHING about jewelry and stones and diamonds and they laid out all the options and explained it in really simple terms. I never felt like they were trying to upsell me, I was given many cost points and explanations of why something cost what it did. We are very happy with the process. I will share the only issue I had during the process was with the ring sizing kit they sent. they accidentally sent me a kit of all the off sizes, 1/4, 3/4, etc... so I had to guess my size a bit. I had no idea this wasn't normal and that it was an accident. Because the advisors are so responsive I asked for their advice on how to best size myself (I had no idea) they immediately offered to send me a new kit and explained everything I needed to know. This all wasn't really an issue, they offer free resizing up to a year from purchase but wanted to make a point that they are very responsive and quick to set things right. They also give you everything you need to insure the ring and paperwork for the stones and finished piece at the end. I highly recommend this company for your custom-made design!”

CustomMade.com 5 star review on 9th March 2022

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Posted 2 years ago

“WOW!!!! Custom made knows all about the” Wow Factor”. Our rings are flawless, they know how to set expectations, communicate, follow through and deliver. My business partner and myself were trying to design something custom to represent a landmark in our business and also something that we could pass on generation to generation that representative families an heirloom. I highly recommend custom made they can turn your vision into a reality. Thank you so much!”

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Posted 2 years ago

“The people at Custommade were very professional, courteous, and timely. They built my class ring with a better design and more affordablw price than I would have gotten with my own school”

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Posted 2 years ago

“Everybody I worked with was very accommodating to any changes or updates I wanted to make. The only reason I gave 4 stars was because I wished some aspects where more timely for responses instead of once a day.”

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Posted 2 years ago

“The Custom Made team was incredibly helpful in creating the perfect bridal set! Each team member I worked with was incredibly knowledgeable and skilled in their trade and made designing the bridal set a breeze!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,442 reviews