CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,430 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,430 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 22nd November 2024

Matt Uttley

Beverly Landrey

CustomMade.com 5 star review on 17th November 2024

Joseph Huffman

CustomMade.com 5 star review on 15th November 2024

Alexandru-Petrut Popa

1438

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first time purchasing a ring like this-I had no idea what I was really even looking for and the team from Custom Made made the process very simple and easy and helped me along the way providing many different options. Great company-very happy with the end result!”

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Posted 4 months ago

“Awesome! Everyone responded in a timely manner and there was a lot of professionalism and patience, listening to every detail you have to give. From the ring design of my girlfriend to the real ring, omg spectacular, I definitely recommend CustomMade. Happy with the end product of the ring. I cannot wait to propose!”

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Posted 4 months ago

“The design process was really smooth. All representatives were very attentive and communication with them was very efficient. The team was very willing to give life to the ring idea that I had in mind. Overall, they guided me on every step of the way and delivered on every change and details that I requested. They mean it when they say they will keep working on it until you are 100% happy with the design. In all, I loved the personalized process they offered and I am extremely happy with my piece. The final ring in person was a perfect match to the design renderings we agreed. Outstanding service.”

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Posted 4 months ago

“My inability to find what I had in mind led me to CM in the first place. And while it may be true that it easier to buy out of the Jeweler's display case, nothing compares to the distinction of having a completely unique, "made-for-you" piece. As I was very specific regarding what I wanted, I was impressed with the extraordinary patience and attention to design detail as well as the subsequent follow up from production. In the end, I opened the package from CM to find that they had captured my vision exactly.”

CustomMade.com 5 star review on 7th July 2024

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Posted 4 months ago

“Working with the CustomMade staff was amazing! I wanted to create the perfect ring to ask the woman of my dreams to marry me but i had no idea what that ring looked like. They made it super easy to communicate with them and to tweak the design until i was happy with it, no matter how many changes it took! They were professional, personable, punctual and made me feel like they cared if i liked the ring! The process was easy to understand and all i had to do was design it online and wait for it to be shipped! For a custom project the pricing is way better than i have been quoted anywhere else! I will 100% be using CustomMade for our wedding bands in the future!”

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Posted 4 months ago

“I am very pleased with my ring. I had already had my crest design so it made the begining process very easy. The speed at which the company designed the ring and had it to finished product was very quick. It is a high quality ring with a very nice look to the design and overall product. The face is a little smaller that what I was hoping for but I guess the ring could only be so big. The price of the ring was a little expensive but if you compare it to a high quality wedding ring set it is cheap in comparison. Overall very happy with my experience and my final ring. Thank you for the great support and high quality ring.”

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Posted 4 months ago

“Working with Custom Made was excellent throughout the entire process. I was a little hesitant to entrust my ring purchase entirely online but the Custom Made team worked with me through every step of the process to ensure that I understood each step and was happy with the results. From the initial conceptual renderings through the final design, I was impressed with the team’s thoroughness and attention to detail. In the end, the ring was perfect - exactly what I was hoping for and most importantly, my new fiancé’ loved it! Thank you to the whole Custom Made team for helping make this possible!”

CustomMade.com 5 star review on 6th July 2024

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Posted 4 months ago

“My previous and current design projects came out just as I imagined, maybe even better than my expectations. ❤️ Thank you for breathing life into my precious design with your amazing craftsmanship. ~ Navi.”

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Posted 4 months ago

“From the first intercation of narrowing down what i was looking for Sonny, Will Vincent and Pauline were nothing but helpful, insightful and quick with their responses. It was a pleasure going through the entire process with them. Cannot recommend enough if looking for an engagement ring”

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Posted 4 months ago

“Very good customer service easy to work with an quality craftsmanship, my now soon to be wife loves her ring”

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Posted 4 months ago

“I had a great experience getting a truly unique and beautiful ring created. The entire team worked to make the whole process easy. I highly recommend CustomMade for anyone looking to have a ring created.”

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Posted 4 months ago

“Overall I was verry happy with the experience. The people helped and guided me through the process. Were inquisative where needed. And were more than willing to make adjustments to the design. I had lots of choices and got to make informed descisions all the way through, and I got regular updates where things were, and where we we were going. The cost production was on the higher end IMO. And some little detailed work that needed to be done by hand was not possible. Overall, verry happy with the result/experience/delivery time.”

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Posted 4 months ago

“The idea to order a custom piece came from a sudden death in the family. My husband knew that I wanted to give something unique and something tangable to our our neice that would honor her fiance's memory. The custom necklace that we ordered came in and was absolutely beautiful. The entire process from the initial contact with Custom Made, the 'idea' phase, through the creating and proofing and finally receiving the piece was handled very professionally. Communication was great as well as guidance on what materials to use etc. The help was so appreciated. When the package arrived, I could see the delivery person carrying a large box? I wondered why it was so big. We were so impressed with the quality of the packaging and the 'box' the jewerly came in. Very classy! We would definately recomment your company to others. I am anxious soon hand deliver this.”

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Posted 4 months ago

“You guys are Great. I love how my custom ring came out the way I wanted.”

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Posted 4 months ago

“Custom made made designing and receiving my beautiful ring so easy! I was never left in the dark and from start to finish the process was flawless. Thank you so much”

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Posted 4 months ago

“Service is excellent. Team members respond quickly and I couldn't be happier with the quality of the ring I purchased. These fellas know what's up! A pleasure to work with.”

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Posted 4 months ago

“This was by far the best experience I could have ask for in buying an engagement ring. The entire process from start to finish was very straightforward, and the team I worked with took all the stress off of me and made getting a ring fun. They were always available to answer any questions I had, they listened to me while still providing guidance, and they helped design a gorgeous ring that my fiancée absolutely loves. She has not stopped getting compliments from everyone about how unique and beautiful the ring is. When she tells people that I got it custom made for her, everyone is blown away. I will be telling everyone I meet who is even thinking about ring shopping to go with Custom Made.”

CustomMade.com 5 star review on 1st July 2024

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Posted 4 months ago

“Great people. They work with you until you are happy. I'm very happy with the work and service I have gotten crafting the perfect piece for my better half.”

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Posted 4 months ago

“Excellent work. They really cared about my project and let me pay on my own schedule. I couldn't be happier with the final product.”

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Posted 4 months ago

“11/10 recommend! Tricia and Michael (personal jewelry consultants) were exceptionally helpful in finding the right design and gems (and patient as I went back and forth); Kathelene's (artist) beautiful designs really brought my vision for the ring to life and Lei (design lead) helped pull it all together. We couldn't be happier with the final product! Thank you all so much for your help! The picture truely doesn't do it justice.”

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Posted 4 months ago

CustomMade.com is rated 5.0 based on 3,430 reviews