CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,440 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,440 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 26th November 2024

Tori Hughes

CustomMade.com 5 star review on 25th November 2024

Aislinn Hartnett

CustomMade.com 5 star review on 23rd November 2024

Brooke Smith

1446

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service. Worked with us through every step of the process and jumped through hoops to make sure we were more than satisfied with the end product.”

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Posted 2 years ago

“CustomMade did an amazing job creating the perfect wedding ring for me. They were timely and professional and I would highly recommend them.”

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Posted 2 years ago

“I am extremely pleased with the product, service, and professionalism of Custom Made. I found this company while researching college rings for two of my granddaughters. I was pleasantly surprised when I frequently heard from them with updates on the step by step process. Each person with whom I worked introduced themselves and immediately responded to any questions I had. They went out of their way to make sure I was pleased. The rings are gorgeous, and my granddaughters are thrilled. I have told my friends about this company, and would highly recommend them.”

CustomMade.com 5 star review on 13th June 2022

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Posted 2 years ago

“The total process was very easy. The associates I had the pleasure of working with were very nice, knowledgeable and walked me through every step”

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Posted 2 years ago

“I got my engagement ring custom made and every detail was exactly how I wanted it. Because they had all the dimensions, I also created the wedding band with the help of the designers. I also got my own wedding ring. The communication and the helpfulness is unmatched. I can't thank this company enough for what they've help create for me and my family. I highly recommend this company to anyone looking for a specific, custom ring.”

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Posted 2 years ago

“The design process was smooth from top to bottom, and everyone I worked with was extremely helpful and friendly. The final product turned out better than I hoped!”

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Posted 2 years ago

“Absolutely love my purchase from CustomMade! This is such a cool service and I loved getting to see my piece come to life! The process was so easy and everyone I worked with was helpful and extremely prompt in their communication. The ring itself is high quality and a beautiful heirloom piece. The one main draw back that I think the company could really work on is packaging. For the cost, I’d expect nicer packaging, but very much a side note as the product itself was perfect!”

CustomMade.com 5 star review on 12th June 2022

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Posted 2 years ago

“CustomMade was an awesome experience! They were very communicative throughout the process and produced a beautiful ring!”

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Posted 2 years ago

“The whole process from start to finish was very satisfactory. The team was professional and took on my request with a lot of enthusiasm. They were very perceptive and it didn't take long to come up with the designs. The time frame was not too long either, as soon as it was finished and the final payment processed, it literally was shipped the next day! I still got my order in time to call it a Mother's day present so thank you custommade, I will definitely utilize your services again in the near future.”

CustomMade.com 5 star review on 11th June 2022

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Posted 2 years ago

“I really want to say how incredible of an experience this was for me. In today's day and age, it is hard to tell what is real and what is a scam online. I was very nervous to begin this process in this manner, as opposed to buying a ring in person. I was scared because if it was a scam, I don't have any backup money to get "another" ring, and it was really important for me to design this. The constant communication through every step was amazing and very reassuring. They sent drawings and renderings as I explained what I wanted. I thought I wanted something specific at one part, and when they showed my how it would look, I didn't like it so I changed my mind. They gave me different examples of my idea so I always had options as my idea came to life. I NEVER felt rushed by the team. No matter how many times I wanted to change the design, they happily obliged. I also loved that in all the messaging, they kept it personal by saying "Tracy's" ring is in production, or your design is looking awesome "Steve". When it came time to chose the main diamond, they gave me 3 options all at different price points, that were all in my budget and they all had different ratings based on what I preferred. I then took the GIA numbers of the diamonds and did some outside research and they all were priced equally to those sources, so I know I wasn't getting played. It was also VERY helpful to me to be able to pay in two separate payments. That made it a lot easier for me. I am absolutely 100% impressed with the service, communication, craftsmanship and the one of a kind ring they made for me. CustomMade is an exceptional company if you are looking to create something that speaks to your significant other's Love Language. THANK YOU!!”

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Posted 2 years ago

“The experience was great! They helped from the ground up, helped me design the ring I wanted on a timely manner with the best stone possible! Loved this experience, and that's what it truly is an experience. Being able to be in the process of creating the ring you imagined is phenomenal!”

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Posted 2 years ago

“I purchased a signet ring and the process was so professional! Probably the best customer service I’ve ever had as well! Once I got the ring, I noticed I picked a size too small. Customer service was so kind and told me the process for resizing my ring. I was surprised that I was not charged for an upsize on the custom ring. Thank you so much for everything! I would definitely recommend Custom Made!”

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Posted 2 years ago

“For several months I considered whether to take a chance on CustomMade to replace a signet ring that I had lost in a home burglary. I didn't know them. It was online. The ring was expensive. I took the plunge. I could not have had a better experience. My ring is perfect. Nodine”

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Posted 2 years ago

“This was my second purchase from Custom Made. Both times my experience was wonderful. Always courteous and eager to answer any questions I may have had. Also on both occasions I paid a little extra for the express purchase. They were on time every time.”

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Posted 2 years ago

“The process was fast and stunning. The teams hard work and attention to details is immaculate and seemingly limitless. My advice to potential customers; be as specific as you can with what you want the rings to look like; the artist produced exactly what I was after. Help them help you by giving examples or specific elements you want reflected in the piece. I'm grateful that the team was able to honor my special requests while respectfully explaining the realistic capabilities of their equipment and working out a compromise. The rings came out exactly like the model promised; and my fiance adores them. If you're clueless about etiquette; norms or simply just what looks good; these folk help you understand and can offer guidance if needed. Overall this was a phenomenal experience and I'm remarkably grateful for everything about this. Highly reccomend.”

CustomMade.com 5 star review on 9th June 2022

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Posted 2 years ago

“The excellent support from the whole team at CustomMade made it easy to create a unique ring for my special person!”

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Posted 2 years ago

“Hello. I'm Davide Branca from Switzerland. Custom Made made me my long-desired Signet Ring. The final product is exactly as I imagined it and as it got planned together with the professional creator of Custom Made. Every step of the production I was informed how the project was proceeding and what and why they were doing. The ring came with international shipment exactly on the planned day for my birthday. I'm very happy with the results. I newer had trust problems or doubts to be scammed. Thank you”

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Posted 2 years ago

“The staff at CustomMade were not only extremely helpful and diligent about responding in a timely and elaborative manner but were also extremely friendly and flawless to work with. I highly recommend CustomMade to anyone looking for a high-quality piece of jewelry that is looking for a quick, easy, and efficient way of going about customizing a piece.”

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Posted 2 years ago

“I love this company so much they are so fantastic. I have used them for my wife's engagement ring and our wedding bands. They are so fast to answer and are so great at helping realize your design. I am not a designer by any means but they are so fantastic about making your wants a reality. I love the CAD designs and the revisions that they will go through to make every piece perfect. You get updates every step of the process and they are more than willing to send more drawings or photos when requested. CustomMade is so awesome and worth every penny. Thank you guys so much I hope to work with you in the future.”

CustomMade.com 5 star review on 7th June 2022

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Posted 2 years ago

“I was extremely nervous about making a custom ring but the support and guidance I received from custommade experts was unmatched. I am so grateful I found this site and was able to talk to such wonderful people that genuinely cared about what I wanted in a ring. Each step of the process was so helpful and each rep made sure to offer advice and keep me updated on the progress. My fiance absolutely loved her ring!!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,440 reviews