Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No Problems , smooth transactions , fast delivery all good”

Helpful Report

Posted 8 years ago

“Excellent product and delivery time. Would certainly recommend and would use agin.”

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Posted 8 years ago

“the quality of the flowers was average and some of them lasted less than the guaranteed one week. the communication and delivery from Debenhams was excellent.”

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Posted 8 years ago

“I thought the flowers were not worth the money I could of gone to Morrisons for the same flowers for a lot less. I'm on a budget so yes I picked the cheaper option but there wasn't a lot to choose from in that price group if they had a few roses or another flower in the bouquet they would of looked a lot nice and worth the money”

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Posted 8 years ago

“Personally I did not see the flowers but the recipient was very pleased with the bouquet, hence the five star.”

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Posted 8 years ago

“I ordered a bouquet of flowers to be delivered to my girlfriend before 12pm on Valentine's Day. One of the main reasons I used Debenhams was because they offered a Sunday delivery service, so they could be delivered on the day itself. The bouquet did arrived before then... it arrived on the 8th of February, dispite the card reading a Valentine's message, and saying 14/02 on the date, someone decided that it would be good to send them a week early and ruin the surprise. The flowers themselves were OK, not great, less roses and lilies than displayed in the picture, and a bit squashed as they were sent by Royal Mail, but the only reason this is a 2* and not a 1* star is that Debenhams Flowers did agree to sent another set out as I had originally ordered. But again, these weren't amazing, even more squashed and lacking in the main flowers. Will probably stick to using the local florist I think, thankfully Valentine's Day is on a Tuesday next year.”

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Posted 8 years ago

“My wife was very pleased upon receipt of this purchase. Quality and selection of flowers were wonderful and make a beautiful display.”

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Posted 8 years ago

“Excellent service, excellent quality flowers and delivered on time.”

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Posted 8 years ago

“A bit disappointed to be honest, went for the deluxe ,thinking I would get a huge bunch and was sadly underwhelmed. Good delivery service but the actual bouquet could have been better. Don't think I will use debenhamsflowers.co.uk again unfortunately”

Helpful Report

Posted 8 years ago

“Most flowers I have ordered through Intaflora or M&S usually look as advertised but this particular bouquet did not and looked poor in comparison.”

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Posted 8 years ago

“Ordering flowers through Debenhams is always a great experience, competitively priced, always delivered on time and good quality!”

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Posted 8 years ago

“The flowers were ok, once they finally arrived home. Unfortunately the flowers were delivered on the wrong day even though I paid extra to choose my day of delivery. This led to the flowers being held in a local post office over the weekend and picked up 3 days later. Unsurprising, the flowers were not in the best condition (dry and slightly wilted) by the time they were picked up and reached home.”

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Posted 8 years ago

“I purchased these flowers with a need to claim the cost back on work expenses. The original email I was sent cut off the price of the flowers resulting in me havig to email Debenhams to request a reciept. I received an email advising that I would be sent one in 5-7 days and on day 9 I had to call them again to see where the reciept was to be told that I had to wait another few days as they had been busy with valentines day! Not very good service at all”

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Posted 8 years ago

“I ordered flowers & teddy bear for Valentines delivery. Flowers arrived on time but the bear did not. On contacting customer services, they said they would refund the cost of bear & still send the bear. They did refund the cost but bear still has not arrived. Flowers were lovely though. Maybe bear is still en route from Peru to A train station in London before his onward journey after a long delay getting a visa.”

Helpful Report

Posted 8 years ago

“The flowers that arrived were half dead. Not good”

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Posted 8 years ago

“The product was fine. The service was poor. The message I had elected to put on the flowers was no longer acceptable and after being on hold and passed through menus for 45 minutes I decided to send an email to change the message on the flowers. This email was ignored until after the flowers had been delivered. I was then offered a remedy by one of the staff at Debenhams, one that I accepted, but I heard nothing back from this member of staff after this. Poor service,”

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Posted 8 years ago

“I was very happy with the flowers that were nicely arranged and only partially opened - so they still had plenty of life left in them. Also well boxed. Paid extra for a timed delivery which worked well. I would definitely use Debenhams Flowers again.”

Helpful Report

Posted 8 years ago

“My friend was delighted with them. They were very well protected by the packaging and were so fresh when they arrived that they continued to bloom for a couple of weeks. Thank you Debenhams.”

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Posted 8 years ago

“Good points: - Ordering was quick and painless - Delivery arrived relatively early on the scheduled date Bad points: - Flowers didn't last more than 4 days even with plant food they supplied - Vase I ordered arrived broken - Customer service is painfully slow. Emailed the evening of delivery (Thursday, 11 Feb) and only received a response 5 days later (Tuesday, 16 Feb). Due to the delay I decided to call them on the Monday and was made to hold by the automated answering service for 40 minutes before a human spoke to me. I chose to use the email method instead as it is less time consuming on my part albeit pathetically slow in response times. Follow up email of 16 Feb was only responded to on 22 Feb. I was given a refund for the broken base in the end (29 Feb). If the case wasn't broken then maybe I wouldn't mind recommending Debenhams Flowers but the pathetic customers service makes this impossible. I therefore do not recommend Debenhams Flowers.”

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Posted 8 years ago

“very good service. beautiful flowers xx”

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Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews