Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

Company Reviews

Questions

Visit Website

Phone:

020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

Write Your review

Tell us how Debenhams Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described. Delivered when requested.”

Helpful Report

Posted 8 years ago

“I ordered flowers to be delivered for my mums birthday which is on a leap year, so she only gets one every 4 years so I wanted to make it special. Delivery of the flowers were prompt but unfortunately most of them were already dying when they arrived even though they hadn't bloomed yet. I was expecting a bright and full bouquet but unfortunately what arrived was a limp, drab display of which my mum was quite disappointed with. I won't use the service again, it seems to far for Debenhams to deliver from Taunton to Bridgwater whilst keeping the flowers alive and beautiful.”

Helpful Report

Posted 8 years ago

“Half of my delivery was missing, when I emailed to have this resolved my email was ignored. Will not order from here again.”

Helpful Report

Posted 8 years ago

“Ordered for mother's day. The flowers arrived a day earlier than they should have, yet they were still virtually dead when opened. Contacted debenhams, they wanted photographic evidence, but after some discussion, they agreed to send a replacement bouquet. These never arrived, and had to contact them again. Full refund given and credit for another bouquet, however this didn't remedy the fact my mum had no flowers for mother's day. Will never use debenhams again for flowers.”

Helpful Report

Posted 8 years ago

“Well what can I say? An awful service. Ordered a large bunch of Lily's, costing over £30, to be delivered to my fiancés work. They arrived, a very small bunch of flowers so I was a little disappointed but the big disappointment was that only a few buds opened and the majority died before they blossomed, incredibly poor value. Compare this to a bunch from Sainsbury's a few weeks before for Valentines Day for over half the price and the difference is massive. Sainsbury's obviously care about quality unlike Debnemham's. The biggest insult is that I have contacted the customer care team via email on two different occasions and still not heard back. Incredibly bad customer service and if I were you avoid at all costs! Very poor indeed.”

Helpful Report

Posted 8 years ago

“The flowers i ordered for mothers day arrived very poor half of them brown and dying. After 2/3 emails and phone calls to the customer care service and photographic evidence, they replied saying that on this occasion the flowers were not up to standard and that they would send mum another bouquet if that is what i would like them to do and to get back to them at my earliest convenience which i promptly did saying that i would like mum to have another bouquet. Mum has still not received them i have e mailed another 2 times but with no response. If i had not sent a photo of the flowers i would not have had a reply. I will never by flowers from there again i will stick to the supermarket. Customer service and flowers absolutely rubbish. I wish i had read the reviews before hand. i s”

Helpful Report

Posted 8 years ago

“I was very dissapointed with the 2 bunches of flowers that I purchased with Debenhams flowers. Once I placed an order I was unable to change the address of one of the orders and the customer service representative was very unhelpful and came across as "it's not my problem" one-off the bouquet of flowers was damaged and left outside our house. A service I would not use again. Waitrose flower service is far superior and I would be returning my custom to them in the future.”

Helpful Report

Posted 8 years ago

“Quick delivery. Products matched description.”

Helpful Report

Posted 8 years ago

“Having used Debenhams Flowers previously and being very impressed, I thought they were the ideal place to arrange flowers for my Step Mother and Half Sister's joint 60th & 21st Birthday Party that I was unable to attend. One bunch of flowers and one planter ordered and paid for (one order), along with more expensive tracked delivery... Unfortunately only one item arrived on the selected day in time for the party! After talking to my rather upset Step Mother, I emailed Debenhams Flowers and got a standardised (automated?) response back saying they would be delivered the next day. Luckily they were but this was rather too late for the celebration! The lack of human service was unimpressive and the inability to deliver the whole order on time mean that unfortunately I am unlikely to use them again, even though the flowers were apparently lovely each time!”

Helpful Report

Posted 8 years ago

“Flowers arrived packaged beautifully. Flowers faultless. Package came exactly when stated. Overall excellent. I'll definitely be buying from you again :)”

Helpful Report

Posted 8 years ago

“Hi I sent an email to complain to say the bouquet advertised wasn't the one sent !! It was of poor quality I've had a better £5 bunch at lidl !! they lasted 2 days and still no one got back to me reguarding this order !!!”

Helpful Report

Posted 8 years ago

“Beautiful flowers that lasted well and were delivered on time.”

Helpful Report

Posted 8 years ago

“Flowers were poor quality. Emailed twice - once asking for replacement which was ignored, and second for a refund which was also ignored. This was now 3 weeks ago. Terrible company, avoid at all costs.”

Helpful Report

Posted 8 years ago

“I filled in your online complaint form after the flowers I ordered for my mother for mothers' Day arrived late and were of poor quality. You didn't even bother to respond. Needless to say, you won't be getting any more flower orders from me.”

Helpful Report

Posted 8 years ago

“It's hard to write a quick review about such a poor quality service but here goes. Described as a "beautiful bouquet" what we got was a bunch of flowers for our £30 that would have cost £10 in Tesco. They were were dead within 4 days. They were not delivered when they said they were going to be. My 10 year old son (who bought flowers for his mummy) and I went looking around the area and tracked down the courier and stopped him in the street to get package of off his van. I sent three emails complaining but never got one reply. Spent at least an hour on hold on phone trying to get through to complain. Eventually I did only to be told "sorry sir,we are very busy" . Full refund given. Will never use again and neither will any of my friends or family. Disgraceful goods and services. You should be ashamed.”

Helpful Report

Posted 8 years ago

“I brought flowers for my mum for mothers day. They came squashed up in a box to start with. Then only lasted 3 days and had to be thrown away. Very very poor value for money! Would never purchase flowers from debenhams again! Nor would I recommend anyone else to waste there money!!”

Helpful Report

Posted 8 years ago

“Terrible quality half of them didn't even open.”

Helpful Report

Posted 8 years ago

“Hugely disappointed, when flowers were delivered they were already past their best, and they had to be chucked out within 48hours! I would not order again.”

Helpful Report

Posted 8 years ago

“I will never use Debenhams flowers ever again, I sent a bouquet for my mother's day, and some of the flowers were dead within a day. I always send flowers to my mum at least 4 or 5 times a year and I thought I would try debenhams with the view that if it was a good service I would continue to use them. This is a definite no. Terrible do not use these suppliers”

Helpful Report

Posted 8 years ago

“These flowers were sent as a Mother's day gift and as my Mother lives 200 miles away from me I didn't see them but I was told that that were nice but there weren't to many of them in the bouquet.”

Helpful Report

Posted 8 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews