“After visiting your Hereford store to purchase a wedding outfit for my sons wedding , the staff in the phase eight department we
Where exceptionally good , in helping me to choose the right
Outfit , and once I had purchased it , they nicely packed it in tissue paper and placed it a bag and I was delighted with the costumer service . On returning home I decided that I would like a nice jacket to complete my new outfit, and has I live nearer to the Gloucester store I thought that I would pop in there to look for a jacket. I looked around the store with my husband and we found what I was looking for in the coast department. On taking it to the till to pay , we where asked by the cashier if we wanted it in a bag or not . Silly question to ask as this was a £100 jacket in white
Bad start to the transaction, then told by the cashier she would put it in a plastic bag as that was all they had and that coast
Haven't supplied bags for there cloths . I found this cashier to be very rude and unhelpful . Very very poor customer Service
Definitely won't be shopping in Gloucester store again .
Surely They need to see that customer service needs to be improved if these stores have any chance of staying open on are height streets .
Mrs L cooke coleford”
“COLOUR FRAUD!
I thought Debenhams was a good company to buy from but with my recent experience, DONT EVEN IF ITS FOR FREE! I waiting 9 weeks for my sofa to arrive, had to be with them on emails the whole time, delivery was a hustle itself but once i opened the package (after the delivery guys had left) I was extremely disappointed! Wish I could just give it back to them. I emailed Debenhams telling them about the colour and attached picture of my sofa what i looks like and the one from the website. They replied: 'images shown on our website are taken under bright studio lighting' Unbelievable!!! They are 'photo-shopping' furnitures now!! Disappointing! Disappointing!”
“Kelly from the southend on sea branch was so brilliant and helpful. We need more women like kelly. Very polite and calm whilst i was stressed. Thank you :) x”
“I found myself out off pocket due to a genuine mistake, I found them pushy and got a barrage of emails all saying the same thing but from different operators, definitely will not recommend, very poor company”
“Manchester City Centre store horrible experience security watching right in front of you as browsing letting you know felt uncomfortable told manager on perfume section couldn’t care less attitude. Won’t be going back”
“The reason I went with this insurer was a £50 incentive voucher to be used in Debenhams. The net result of this was a policy which was slightly cheaper than any other available. It took two phone calls and numerous emails to actually get the voucher which I finally got six months after the policy started. I had three weeks left in which to use the voucher and I was unable to visit the store to redeem it.”
“Bought my daughter a dress on the 7th for a party we are attending, she changed her mind and wants to go with something else she saw in store. I have tried to return the dress but my daughter has taken the tag off. I cant get a refund or store credit as there are signs of wear now that in mind my daughter had the dress on in the fittings rooms for around half an hour (this is the only wear) while the lovely assistant went to get shoes etc for her so she could see what it looked like as a full outfit, on arriving to the till the counter assistant noticed some marks to which my reply was it will be getting washed before wearing so it will not matter.
Im very annoyed that im now left with a dress that has been bought in the same condition it was returned in minus the tags and no one seems to want to help very poor customer service both in store and on the phone
Won't be shopping there again”
“I bought two dresses online on May 3. 1st dress was shipped on May 6 and 2nd dress was shipped on May 7. Both we being shipped to ROI. 1st dress was shipped with CAE and was in the Dublin depot since May 8. 2nd dress was shipped with myHermes and arrived in their sorting depot on May 7. Both dresses never arrived and I was promised a refund. I am waiting on this at the moment.
First person I dealt with on their customer service was very nice and helpful. Second person was very rude, I wrote in about the dresses as they had not arrived on the final day, I received a reply at 16.30 stating that as it as not yet 18:00 should wait to see if they arrived at 18:00 that day. Considering both tracking numbers I received from Debenhams stated the dresses were still in the depots and hadn't moved I found this reply utterly useless.”
“Unable to return a faulty item that was purchased online. Customer services advised me that my details were not on the system anymore....how convenient! Will go to Wallis directly to get a refund. Won't be shopping with this shambolic store again.”
“I feel I have to say that a young lady that helped me today Sunday 28/4/2019 in Southend needs to be mentioned. she was so helpful and nothing was too much trouble. So thank you Sophie H xx”
“Went to Debenhams Cafe Birmingham, top floor, April 2019 on a Sunday afternoon.
They didn't have 3 things on the menu. Most of the trays were dirty, tea stained or spinach on them. They advised they had no salad with the baked potatoe, yet when it arrived there was salad. The air con was blowing a gale and that was after moving 3 times. The serviettes were actually paper towels from the toilets! Oh and the cashier was miserable and not helpful at all. It was not busy.
Don't think I'll be going there again.”
“On returning a jacket bought from 'Phase Eight' Hereford Debenhams, I found the assistant Dee to be extremely helpful and understanding and exchanged the garment without hesitation. Thank you Dee and counter staff for your kindness and understanding.”
“If I could give no stars I would. Ordered online and received the complete wrong item. When I spoke to customer services not interested at all told me I had to go other to the store get a gift card then order again. Absolutely awful won’t be using again.”
