“Ordered online and it thsn took a few weeks of online chats back and forth to finally be told my order was lost. Even though I'd been told it had been resent! Poor customer service. How can 2 orders just disappear?? Still awaiting refund. Do NOT order from this store. You can't speak with anyone on the phone when things go wrong as there is no customer service helpline.... Complete rubbish”
“Wish I had read reviews before ordering anything. I have ordered Christmas presents after paying for them got an email to say nothing will be delvered before Christmas. Tried to cancel straight away to be told can't as it has gone to pick and despatch NO WAY as seconds after email received. Also told not to accept delivery or to return goods which will cost me more money. Hard enough this Christmas what with pandemic but now ripped off by Debenhams wish I could give a - 10 to this company but 1 is the lowest you can give”
“Would give a minus. They state website operating a normal, they take your money but do not deliver goods. Had to contact bank to do chargeback. Appalling theives.”
“woman who overdraws her nasty lips in DIOR needs to know alot about customer service and manners , dont you dare ever snatch products of customer hands. i wouldn't even rate a star”
“Customer service rep was so bad. I recieved a faulty pair of boots in my order. A piece broke off. Worse experience I've had in so long. I got 1 reply email a day at 2am over 5 days. Yet I wrote how I was in a rush to post returns and needed replies asap. I felt like this woman was just trying to annoying me on purpose.
I will be very reluctant to but from Debenhams again. No worth the hassle.”
“Went to Debenhams today as the media said they were having a 70% off sale for Wild Wednesday. What tosh!! The items were no cheaper than they were 3 days previously. No reduction at all on a Maine Sweatshirt. Still £32 at the till so I didn't buy it.”
“Ordered perfume for over £200 from Debenhams because it came with a free Aqua di Parma gift , I could have ordered it cheaper elsewhere, item received with no free gift, contacted customer services who said they’d ran out and there was no replacement so basically tough luck, terrible customer service dept didn’t give a monkeys”
“I recently ordered perfume from Debenhams with the special offer of a goody bag worth £48. When my order arrived it had a box full of various sample size perfumes/skin care. I contacted Debenhams to ask why they thought sending free samples (which are normally given out when you purchase items in store) was equivalent to £48! The response was that in the T/C's it states this is a goodie bag of samples which can vary (?). I completely missed this and feel totally tricked. There were even items missing from the card holders...
Be careful people, I could've bought the perfume cheaper from another online outlet. I was thinking the goody bag would have items I could use as stocking fillers for my girls. Don't think they'd be too impressed with these pathetic efforts!
Very disappointed :-(”
“I have ordered from Debenhams several times during the last several months and have found their delivery and customer services to be spot on! I therefore have to question some other reviews??? Well done to a great team at Debenhams and thank you to all!!!”
“Ordered a Dior gift set in October during promotion and despite tracking info provided, it was never delivered by Hermes. So emailed customer services and helpful advisor ordered a replacement for me. Parcel delivered promptly by Hermes, but instead of the Dior Gift Set contained only a Lancôme paper carrier bag and an invoice for the gift set for over £70!!!!! Took a picture immediately and forwarded to customer services and reply was they could not order me another replacement on their system. Have tried phoning ... they are closed. Have tried emailing for over a week .... no reply. Used online chat .... I was informed a Manager would contact me and to date nobody has. My account has not been refunded and I am absolutely disgusted and frustrated by being ignored and the incompetence and lack of customer service.”
“Ordered goods and did not receive full order. Even when proof given, debenhams refused to accept order was not fully fulfilled. Instead of taking time to look closely at the matter, they found it easier to imply customer was a liar and a thief and that customer received order in full. This was after contacting customer service on approx 30 occasions. Many emails ignored. I have been shopping in debenhams for quite some time and purchasing many items from different departments but never again as they have ripped me off, no different to theft for £42.00 in total. With all the contact I've had with them, there has been no professionalism on their part to resolve the problem in a methodical manner. No numbers for assignments checked, no follow up at all, even when given copy of delivery note specifying what was delivered along with when and what was going to be delivered by email. Both these ignored. I was sent 2 x hand towels and was suppose to receive 2 X bath towels, 2 x hand towels and 2 x face cloths. 1 x hand towel sent back as was wrong colour. No acknowledgement of returned item either. Astounding the level of incompetence given by debenhams customer service and hub for deliveries. Not even knowing what or how many things delivered but of course the customer is always wrong. I still cannot believe what has gone on. They deserve to close down from my experience.”
“I went to Debenhams liverpool on Tuesday evening. How amazing the Christian Dior representative was and then to follow onto a Givenchy young male representative who went over snd beyond with his customer service. Cannot remember being treated on a personnel level with my daughter as this experience was.”
“Halima on YSL counter was amazing, she answered all our questions and helped us find the best products. Her customer service was also 5*, absolute star!”
“Today I purchased gift sets for my family, from the beauty and fragrance section of Debenhams in Crawley. Christine from the Dior counter served me, also Chris from the fragrance section. They were so,so helpful, nothing was too much trouble. Debenhams, these sales staff are a credit to you. I cannot praise them enough. Thank you. Will certainly go back to these sales staff for more gifts in the future.”
“The agent was not helpful,
His emails were writing with a " thats just the way it is" attitude.
I was very annoyed to find out that before my item had even been delivered the price had been reduced twice to what I had thought.
I now believe your sale pricing is very misleading and dishonest.
Your customer service agent is not at all reassuring or did he tried to help me.
I have been a loyal customer for many years.
I purchase all my work function dresses, perfume and foundation from you, sadly I'm very disappointed with the lack of customer service offered and I will be shopping else where in the future.
Plus the free mystery gift was a selection of samples you offer free in your store. This is also a very poor service”
“Went to make up on Saturday with my daughter, spoke to the sales rep Hosna Bahaclur on Benefits, I have to say she was excellent not too pushy on products, wanted to make sure we only bought what we wanted. So pleasant nothing was too much. Then went upstairs to luggage again Andy Dow was lovely excellent advice and was very polite and knowledgeable, ended up buying the correct product I needed. Just felt how professional they were and helpful. Would recommend them.”
