“ought an expensive 6 seater Efni Italian design dining table online after 3 month use table looks about 10 years old, wooden top is marking so easily all scratched and marked. Will never buy any furniture again from them. Went through all the appropriate complaints channels via them, then independant inspector and then regulator who advise sorry because no actual manufacturing fault there’s nothing they can do!! I loved this table when o found it after searching for months now wish had hadn’t found it as every day use means it looks terrible in my stunning new kitchen, angry and upset doesn’t cover it!!!!”
“I really like shopping with them. They keep me informed of my parcels progress & I've made some nice additions to my wardrobe especially in the sale.”
“Quick delivery but would have preferred it to all come in one package instead of three different parcels, over a period of 3 days - I don't mind waiting for longer for this either! Easy returns process and relatively quick refund for unwanted items.”
“Turns out you can't return G-Star stuff to stores as they only sell it online. Wasn't told this by the first store clerk but the guy in the second store more than made up for it with some excellent service.”
“I received the goods on time and was delighted with the products. They were as specified on the website and I was extremely pleased with the customer service in store.”
“Great items ,great prices and fantastic sales.I even purchased my foreign currency from them this year and I was informed exactly when it was to be delivered and it arrived within
minutes of the estimated time.
They have an excellent website and a very good credit card to back themselves up and I never have a problem paying my bills and I always hear my wife complain about M&S and their pitiful website.”
“I did some in store shopping and then used their website to do some more shopping online. In store the shop was clean, had a good selection of products and helpful staff. Online I found some good bargains in the sale section and got quick refunds for the stuff I sent back, which was free postage (ordered a selection for choice). I will use them again.”
“Not sure Merry Hill know what customer service is as went to purchase a fit bit watch which I had and asked assistant tocheck if any other discount but he came back minus the watch to say mistake and not that price of which I have photograph off and was purchasing said he was new spoke to assistant on the till who also then said not a Debenhams product and priced wrong and could not have also have her name then I asked for a manager as I was purchasing the watch at the price that was on it and not to have it taken off me bit was informed manager on a break she then spoke to someone else who couldn’t be bothered to come to till point with a Rubinho story that they had to keep it for 24 hours and as I had travelled to the centre for a day out was not impressed. Await your response and will email you names and photos for your records”
