Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff were helpful however, I felt they should have a wider understanding of your products and click and collect. What let it down for me was the time I had to wait for my harness. Decathlon is a distance from where I live and traveling back and forward is expensive. If you specified it would have been 6 to 7 days I would have bought my harness online at a lower rate.”

Helpful Report

Posted 9 years ago

“The sun protection top had a hole in it. Obviously hadn't been checked before sending out as it was quite obvious.”

Helpful Report

Posted 9 years ago

“I ordered a storage system for loose weights on Sunday the 29th June in store. I was told it would arrive in store two days later from the warehouse and I would receive an email when it arrived. I hadn't heard anything so the following Sunday the 5th July I rang the store in sheffield. I was told it still hadn't artived. Today as I write this on Wednesday the 8th August I still don't have my purchase and have had no contact from decathlon. Very poor customer service”

Helpful Report

Posted 9 years ago

“Hi - products and prices reasonable and delivery good. Under normal circumstances would have rated you Very Good. However, website was a complete nightmare. I was using my Apple mac laptop and whenever I wanted a product it took 2 minutes to load. Many of the products would then NOT go into my basket since I had to choose a size and colour option which never downloaded properly. Some took more than 10 minutes to download and some did not download at all. Hence there were many products I could not buy (or I had to buy elsewhere). My son was cycling in the London to Brighton rally so it was a real headache having to go elsewhere to purchase items at the last minute due to your poor website. Regards Samir Shah”

Helpful Report

Posted 9 years ago

“Why do you open order page without stock. After payment I waited so long times and finally cancel my order because of stock problem And some order shipped after 2 weeks later after order confirmation. If you don't have stock, Do not open order page. It is very inconvenience.”

Helpful Report

Posted 9 years ago

“Decathlon is one of my favorite stores. i make a point to visit the store whichever city i visit (atleast the one near to the city if not in the city). i had reviewed and considered Decathlon in high regards. My recent visit to Decathlon, Belfast was bad. I reserved a product online (which was a bike) and got the confirmation from the person in the store that i can come and collect the product any time in the week. unfortunately i was turned back when i went to the store.”

Helpful Report

Posted 9 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Disappointing that if you purchase something for collection from store that it is only held for 1 week.”

Helpful Report

Posted 9 years ago

“Product OK and good value but having to pay for delivery when it was positioned as free was frustrating, especially as I purchased a fair amount of kit. Decathlon need to sort this out.”

Helpful Report

Posted 9 years ago

Dear Fraser, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We would like to confirm for order over £70 there is no charges for delivery (unless for bulky products). We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Although the jacket itself has proved to be very good, I initially bought the wrong size because I followed the Decathlon size guide. This was immediately apparent when it arrived as it was too small. For this item of clothing, the chest size of a large jacket are those for a medium jacket on Decathlon's own size guide.”

Helpful Report

Posted 9 years ago

Hello Neil I am sorry to hear that you are not happy with the size of product. You do have the option to return the product either to a store or by sending it back to the warehouse. For more information on this you can have a look at our returns policy. http://www.decathlon.co.uk/return-policy.html If you need any further advice on sizing you can contact the store or Customer Loyalty Team directly. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

“I ordered a yoga mat and it was very sloppy and not at all fit for purpose.”

Helpful Report

Posted 9 years ago

Hello Kate I am sorry to hear that you are not happy with the product. You do have the option to return the product either to a store or by sending it back to the warehouse. For more information on this you can have a look at our returns policy. http://www.decathlon.co.uk/return-policy.html Have a nice day.

Posted 9 years ago

“sent items in the wrong size, when clearly not ordered in this size. Have the inconvenience of having to return now. I love Decathalon, and like shopping here, but the last order was a let down.”

Helpful Report

Posted 9 years ago

Dear John, We do apologise for the inconvenience. One of our on line team members will contact you to help you with your order. Really sorry about that. Have a great day !

Posted 9 years ago

“Very long waiting”

Helpful Report

Posted 9 years ago

Dear Marek, We are sorry that you are not fully satisfied with our delivery process. We do apologise for any inconvenience caused. Have a lovely day !

Posted 9 years ago

“Great products but poor level of response and response times on-line. If closer I would go to a store. Very frustrating experience.”

Helpful Report

Posted 9 years ago

Hello Elizabeth, We are sorry to hear you haven't been fully satisfied by our services. We are aware we still need to improve our company and we are working hard on it. Please accept our apologies for any inconvenience caused. Have a lovely day !

Posted 9 years ago

“Slowest online order service I have used to wait a week at least for something to arrive in store from a warehouse style store is astounding”

Helpful Report

Posted 10 years ago

Dear Ms Yola, Thank you for your feedback. We can see that your estimated date of delivery was 12/01 due to an item/s being sent from a warehouse outside of the UK this will mean that the order will have a 4 days processing time and an additional 1 in our warehouse in the UK before it is dispatched. We can see that despite this date your order arrived in store 2 days before the estimated delivery date but was collected by yourself on 16/02. We apologise that this process is a long wait and we are currently working on improving stock transfer to the UK. Have a wonderful day.

Posted 10 years ago

“Sorry to give a bad review but several items were ordered and not delivered within the time frame specified and as a result I went on holiday without items needed. I then had to run around potential newsagents and ask if they had my package as it was never delivered as I was away. Eventually it transpired the items were returned to yourselves but it took a while for this confirmation and credit. I love your goods but believe the online experience needs sharpening up. Just as well you are opening stores in the SW London. Good luck!”

Helpful Report

Posted 10 years ago

Dear Mr Hulme, Thank you for contacting us, we apologise that your order has been delayed, we can see that eventually the item was returned back to us and apologise for the inconvenience this caused you. We hope that you will one day give decathlon.co.uk a chance again.

Posted 10 years ago

“The items were late and the swimming goggles steam up in the pool”

Helpful Report

Posted 10 years ago

Dear Ms Hirani, Thank you for your feedback, we apologise for the delay of your online order we can see that it was delivered the following day but due to no answer was held. If you are not satisfied with the swimming goggles you purchased this can be returned. You will be sent an email informing you on how to make a return.

Posted 10 years ago

“I needed the stuff I ordered to go on holiday and it was supposed to be delivered the day before my departure and did not arrive. It should not take over a week to get the goods delivered. If i had known I would not have ordered.”

Helpful Report

Posted 10 years ago

Hello Carole! Thank you for having taken your time to leave us your comments. We are really sorry to hear about your experience when ordering online. Please be aware that the promise delivery date may take a bit longer when we don't have the items in our warehouse in the UK and we need to ship them from France. We do apologies for all the inconvenience caused. Have a nice day!

Posted 10 years ago

“Ordered a pair of deck shoes via the internet. These were to replace an identical pair that I had bought 3 yrs previously which were great. Order was for identical size but the fit was half a size too big. Disappointed that the delivery time was a bit slow. Returned and will buy in store. like product and v happy with old pair”

Helpful Report

Posted 10 years ago

Dear Mr Cavanagh, Thank you for contacting us we apologise for the inconveniences faced placing your online order, we can see after dispatch the order was delayed with DHL. We hope that you are pleased with your purchase from store and hope that you will one day give decathlon.co.uk a chance again.

Posted 10 years ago

“It took more than 12 days for Decathlon to inform me that one of the item in my order was out of stock. I am not happy with the service (very long dispatch) and delivery charge far too high in regard of the parcel I received. I paid £5 for a small and light parcel! Otherwise good quality items.”

Helpful Report

Posted 10 years ago

Hello Cyril! Thank you for having taken your time to leave us your comment. We are sorry to hear that you have had a bad experience when buying online. We are working to improve on our communication with customers so we really hope you won't have the same problem in the future. We do apologies for all the inconvenience caused. Have a nice day!

Posted 10 years ago

“One item ordered was out of stock but I was not informed of this. I waited 2 weeks and had heard nothing about my order so I had to contact customer services. It took 2 emails to get a response to say the item ordered was out of stock and wouldn't be back in stock. Overall, very poor service and I would not recommend.”

Helpful Report

Posted 10 years ago

Hello Glen! Thank you for having taken your time to leave us your comment. In regards to your feedback the reason of the delay was because of the out of stock item. Even if we have aware you of the delay we do apologies if you find our communication wasn't enough. Have a nice day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,520 reviews