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Decathlon Reviews

4.4 Rating 11,514 Reviews
87 %
of reviewers recommend Decathlon
4.4
Based on 11,514 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Decathlon Reviews

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Decathlon 1 star review on 17th June 2023
BP
Decathlon 1 star review on 28th December 2022
LiQiang Gong
Decathlon 1 star review on 28th December 2022
LiQiang Gong
Decathlon 1 star review on 2nd December 2022
Anonymous
Decathlon 1 star review on 28th June 2022
Anonymous
Decathlon 1 star review on 19th October 2018
Rvupes
Decathlon 2 star review on 10th September 2018
Hitesh
49
Anonymous
Anonymous  // 01/01/2019
The return process is a nightmare.
Helpful Report
Posted 5 years ago
A broad of sports gear to suit all pockets. Fast efficient service
Helpful Report
Posted 5 years ago
Ordered a junior archery set first one no problem. Second one ordered,the box was damaged,the actual seals on the item's case were missing,I checked the items and luckily all were there. I treid to get a replacement,what a joke!No 'phone number,the usual computer response,chat room didn't get what i was saying but asking for photo's,how can you photo a damaged box a missing seals,would NOT use again
Helpful Report
Posted 5 years ago
Shopping in store at decathlon is fine and the quality and price are good. The online shopping experience is almost laughable due to the way they are set-up. The order was made and a delivery date set. The order has now been procesding for 5 days and still hasn't left the warehouse. As I wanted to take the items away I've asked for a cancellation so I can just go buy the items from local shops (even though it's more expensive I need these things for monday). So I've sent emails made phone calls and gone through online chat. No one knows why the items haven't been sent. Because of their system they cant cancel the order despite it not having been sent yet or get me weekend delivery. The outcome is for me to not accept the delivery whenever it arrives (no one can tell me when it'll leave the warehouse and I wont be here for delivery anyway.). Then they will refund me at 3-5 days in the future, it's a large order so I dont really have the extra money to buy everything again locally whilst waiting for the refund. Essentially dont believe the delivery dates online even if it says the items are in stock. Even if you get it as click and collect it doesn't change the fact that they have no idea when itll be delivered or dispatched. And then trying to find that information is impossible as no one knows why or where it is. Really bad experience and terrible customer service.
Helpful Report
Posted 5 years ago
Razvan the cycle mechanic at the Oxford store is all you could hope for. Provided excellent advice and undertook the conversion from drop to straight bars on my wife’s cycle. Kept us in touch with progress and ensured she was happy with everything before we left the store. Cannot recommend highly enough.
Helpful Report
Posted 5 years ago
I recently purchased an Itiwit 3 kayak plus accessories (paddles, pump, etc) online. The kayak was delivered within the notified time scale with an email from the courier confirming delivery date. The kayak arrived minus the accessories, however, a quick chat with one of Decathlon customer service advisors via their online chat feature confirmed that a second package was on its way via another courier which would arrive the following day. All in all, I am extremely happy with the products and service provided.
Helpful Report
Posted 5 years ago
18 years and we cant enter in group when we want to but stuff, that's dumb
Helpful Report
Posted 5 years ago
There web site is not user friendly, I am okay with computers but trying to get through the dross made me mad. I am getting what I want from Amazon!
Helpful Report
Posted 5 years ago
I've ordered 3 pairs of riding trousers and a helmet as they didn't have it in store they offered to order it for me online. The estimated delivery was 10 days, as I was going on horse riding holidays in 14 days I was a bit worried it would not arrive in time however the staff in store reassured me that there wont be a problem plus I had additional 4 days to play with in case of a delay. On day 9 I received an email stating that there was a problem with my order and i need to contact them. So i did, it turned out that the helmet was not in stock( it took them 9 days to realise this !?). So I selected another helmet and asked when it will be delivered I was told that now it will be delivered day later than planned. On day 10 I received another email stating that there was another problem with my order, I contacted them again and now it turned out that the trousers were not in stock either so I selected another pair, the delivery date of the whole order got shifted by a day again to day 12. I explained that I am going on holiday and I need this by day 12 latest staff reassured me that it will be delivered no problem. On day 12 I received another email that there was another problem with my order it turned out that other pair of trousers was damaged and and to get another pair shipped it will take a week ! They offered alternative pair so I agreed highlighting that it has to be delivered no later than day 14 staff again reassured that it will not be a problem. On day 14 I checked the online status and my order has not arrived yet . I called the customer support and explaining that I am leaving for holiday tomorrow morning and I need the hat and helmet today. He was not particularly helpful or understanding he said I should go and buy another one in store when I said that they have money for my order and they could make some sort of discretionary arrangement where I could pick another hat from the store and they would deduct the cost from my order he said it was not possible. The customer service assistant showed no empathy or willingness to help. Basically Decathlon completely messed up my holiday plans I had to go on a horse riding holiday with no horse riding gear ! I asked for money to be refunded to my account as the order did not arrive and I no longer needed. He said the money will be refunded in 3 days . I got back from a holiday week later and the money was still not refunded. Called the customer support and they said that they didn't know my account details so they could not transfer me the refund. In 8 days since I asked for a refund. They made no attempt to contact me and ask for my account details, but instead choose to ignore it and keep the money. Then once I provided the details I was told that they only do the refunds on Mondays and the deadline for today has passed therefore my refund will only be processed next Monday. Again I highlighted all issues I had with the order and she basically said there is nothing they can do. This is by far the worst experience I've ever had with any retailer and would not recommend them to anyone.
Helpful Report
Posted 5 years ago
Opening from new archery set had no bow string, email phone and chat all saying bring back to store, explaining we bought it on holiday, and store was 200 miles away, all said same thing, bring back to store, this company is useless.
Helpful Report
Posted 5 years ago
Complelety useless customer service. Ignore messages on facebook after they have been read. I even gave them a solution to my problem which they said they would look into. Never heard anything back even though all it would have taken is for them to ring my nearest store...one phone call. 2 days has now gone past with more messages ignored. Not sure who has overall charge of customer service in this company but they need to be sacked as clearly they can not run this area of the business. Avoid.
Helpful Report
Posted 5 years ago
Appalling and disgusting service!!! On the morning of the delivery of my order, I got an email saying that my order was cancelled due to not being in stock. My order was placed 4 days prior to that email, meaning that nobody at Decathlon even looked at it until today! I contacted customer service, saying that it's not acceptable: the item was in stock in store, I could have bought it right there but I didn't as I was waiting for my order. Now I'm left without anything, with skating lessons already paid for and no skates to use to attend! I got a one liner pathetic reply saying that the order was cancelled so they can't do anything. The person who replied didn't even sign, knowing that with such poor level of customer service he/she would get fired if someone reports him/her. I hope management will read these complaints and take actions against such useless staff. Bunch of incompetent and unprofessional employees all the way, even those who are supposed to solve problems. I am done shopping at Decathlon, they proved zero respect or consideration for their customers.
Helpful Report
Posted 5 years ago
Went in store and ordered 2 bikes and was told they would be delivered wednesday. Took the day off work and waited in all day. Rang up at 3 to see where they were to then be told we aren't getting them as they are still in the nottinham store and they aren't even dispatching them until friday! And they might be here by sunday Not happy as lost a days wages and now got a wasted weekend as cannot go out saturday or sunday. Regret ordering them now
Helpful Report
Posted 5 years ago
Having an issue with being charged twice for items I purchased on monday. I have emailed, and left messages with not even the slightest acknowledgement that any have been received. Can someone please help sort the situation, as I am already not impressed being charged twice for items I purchased from your store.
Helpful Report
Posted 5 years ago
Bought a bike online still waiting for it nearly 2 weeks later. Helpdesk is a joke. Prepare for shoddy service if you take the risk of doing business with them
Helpful Report
Posted 5 years ago
Do not order from Decathlon....! I ordered a football goal, which was due to be delivered in three days. After three days my 9 year old son rushed home from school asking if his goal had arrived. It hadn't.. Once I had chased things up I found out that our parcel has been lost. The following day, via a formulaic email, I was asked if I wanted to order it again. Well... why not. Unfortunately, a week later this parcel had apparently been lost as well. According to the email I received from Decathlon "I cannot explain that as such thing never happens with the carrier you are using". well it has, twice.... They took my money seamlessly, but 10 days later, there is still no football goal.
Helpful Report
Posted 5 years ago
My son was due to receive a junior 10 park tshirt having completed 10 5k runs. We claimed the tshirt via parkrun. I got a text message that read : your decathlon UK Ltd parcel number 15504551120254 will be delivered. Though we live at 23 Lavington road w13 9RT ; the parcel was delivered on the 26th of March to an address in Northern Ireland. I’m trying to arrange a replacement as my son is disappointed. Have done his 10 runs not to get the tshirt I tried to deal with someone on chat earlier today and as I didn’t respond with a minute or 2 they end the conversation abruptly. I tried to email but that woouldn’t work as I don’t have a reference number as we never ordered via decathlon .. also i couldn’t upload the message from dpd because of formating.
Helpful Report
Posted 5 years ago
The staff are always friendly and helpful. Decathlon stock a great alternative range at good prices, compared to other large sport retailers
Helpful Report
Posted 5 years ago
Waited and waited for my order was eventually given a delivery date - only for that date to come and go - when i got in touch i was told it was the same reason again and never received the item
Helpful Report
Posted 5 years ago
Excellent products and so reasonable priced, the quality is always superb. It's good to see that they are operating in the UK fortunately for me I live in Spain so I have numerous stores to choose from. Decathlon should do exceedingly well in Rip Off Britain as they don't have any UK competition. From what I have seen of UK sports outlets are not even worth visiting.
Helpful Report
Posted 5 years ago
Decathlon is rated 4.4 based on 11,514 reviews