Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon offers extremely good value products at a very fair price. Fortunately I never had to contact their customer service but their in-store staff is very friendly and knowledgeable. The only point they could improve in my opinion is the delivery stage: they do not deliver for free and even with a fee, it takes longer to arrive than other online stores such as Wiggle.com for example. We reserved an item to be collected in store and it has been two weeks we are waiting for this item to be ready for collection, not even dispatched. I would and do recommend Decathlon around me.”

Helpful Report

Posted 9 years ago

“Relatively easy to find and view the products. Delivery time etc. was communicated well.”

Helpful Report

Posted 9 years ago

“Although the branch I visited is fairly new (Wandsworth) I was assisted by a very kind Sales Assistant who has helped me ordering the item I was after by using the store screen. Sadly I then realised that I had a customer account but no customer card, so I went on your facebook page to ask for my card to me issued and send to me but I was told that the store should have done it. When I returned to the shop to collect my order and query for the card I was told that they do not have that facilities so, I went to facebook and explained the situation and I was advised to go to your Croydon branch to have the card issued, to which I explained that I was not ready to travel all the way to Croydon to have a loyalty card issued and then a kind person agreed to have it issued and posted to me. It is a shame that the card is not automatically issued when a purchase is confirmed (paid for and collected/delivered). Yet I am happy to know that I can also use my card when I travel. That is a plus that, as far as I know no other shops does. Thanks.”

Helpful Report

Posted 9 years ago

Dear Isabelle, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Unfortunately, I am not completely satisfied with the delivery. A prepaid product is missing from the box. I could not complain either, because I have not received any delivery note or invoice . Since time did not agree in advance I do not stayed at home, so my housemate was handed over without the signature of a residential and reconciliation . If you have a choice, please look after that and make up for the deficit.”

Helpful Report

Posted 9 years ago

“Potential to be a great shop,but haphazard shelf stocking makes shopping here unnecessarily hard work.”

Helpful Report

Posted 9 years ago

Dear Ruth, Thank you for contacting us. I am sorry to hear you have experienced problems with your visit to our store. You may contact your local store directly at the following link: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please accept our apologies for any inconvenience caused. Have a good day!

Posted 9 years ago

“My only criticism of this company is that late in the year I was attempting to buy a product that was out of stock. The website has an email reminder for when it is back in stock. It either does not work or nobody bothers to check it as I was never advised when the item was available and it was pure fluke that I checked the site again.”

Helpful Report

Posted 9 years ago

Dear Mark, Thank you for contacting us. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 9 years ago

“The price was good but I did have to wait almost a week for my item to be delivered to store, the picking process seemed to be very slow. There is no cancellation until it's been shipped so I couldn't even cancel and buy for the same price elsewhere and have it arrive quicker.”

Helpful Report

Posted 9 years ago

Dear Simon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In your order the stock was coming from the warehouse outside the UK this is why the delivery took a bit longer than usual. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Ordered online- advised have 5 days to collect from chosen store. Wasn't clear if it was 5 days from order date or from date I was emailed to say it was available for collection. I emailed customer service who said don't worry as long as I collect 5 days from this reply it would be fine. I then got a notification the next day saying my order had been cancelled! I went into the store and bought it off the shelf so was fine but would have been very annoyed if they hadn't had my item in stock”

Helpful Report

Posted 9 years ago

Dear Caroline, Thank you for contacting us. I am sorry to hear you have experienced problems with your click and collect order. I can see that the parcel was delivered to your local store on the 01/12/2015 and the system cancelled it automatically on the 08/12/2015. We do apologise if our effort to extend the collection period was unsuccessful. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“Took over half an hour to find my order of two bikes and then left me to walk out of the store carrying them both, no help offered at all! On the positive, the bikes are good value for money and decent quality.”

Helpful Report

Posted 9 years ago

Dear Stu, I am sorry to hear you have experienced problems with your visit to the store. If you wish to contact directly your local Decathlon store and manager please use the following link: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please accept our apologies for any inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“I like the item I bought, the archery 'practice' bow. Disappointed not to have had notification of extra arrows.”

Helpful Report

Posted 9 years ago

Dear Elaine, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. Unfortunately the Geosoft extra arrows are currently out of stock: http://www.decathlon.co.uk/geosoft-arrow-id_8172871.html The brand confirmed some quantities are coming back in stock, unfortunately we cannot give you any details about what sizes and how many quantities we can expect. If you would like to wait for the product to be back in stock you will be automatically informed if you click on the orange button in the product description on our website “Inform me by email as soon as product is available” (please select your size and the button will appear). Another option is to contact your local Decathlon store and check the stock availability or ask advice regarding the best alternative for you to our experts. http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We are sorry that we do not have better news for you at the moment. Thank you for your understanding. Have a lovely day!

Posted 9 years ago

“Products are great and price good too - however I used the DHL collect from a local shop service. The products arrived but no-one informed me! Luckily the shop kept the items beyond the time they were due to be returned to DHL and I happened to go in and ask about them .. So good products, good price, poor delivery from DHL.”

Helpful Report

Posted 9 years ago

Dear Iain, We are sorry to hear you experienced problems regarding the delivery. We will be contacting the courier company to have a look into the issues that arose with your order. We hope you are pleased with your products and look forward to hearing from you again soon. Have a pleasant day.

Posted 9 years ago

“Staff good but struggled with IT system which was down so took about 20 mins to place an order for a bike.”

Helpful Report

Posted 9 years ago

“Overall I'm happy with my purchase. I ordered online for store collection - it arrived at the store in good time and the collection process was straightforward. Item was in perfect condition and as described online - no problems. The reason I have only given 3 stars is because after collection I continued to receive multiple confusing emails telling me that an item had not been collected and that if I didn't collect the order would be cancelled and refunded. As there was no way to respond to the email and no contact information provided, this meant that I then had to spend time going to the Decathlon website, finding the customer service number and ringing up to check the status of the order and have the system adjusted to show completion - something that should have been done by the staff in the store. This would not stop me shopping in this way with Decathlon again as I understand mistakes happen but it was irritating to have to spend my time dealing with it.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your purchase via decathlon.co.uk. We are pleased you were happy with the overall purchase and understand the frustration experienced due to the error of your Click & Collect not being provided on the system, we apologise for this as you should not have required to take the time to follow this up with our Customer Loyalty Team. We have forwarded your feedback onto Decathlon Stockport's Manager to share with the store team to avoid this occurring in the future. Have a wonderful weekend.

Posted 9 years ago

“Delivery notice was poor. Delivery attempted two days after initial expected delivery, and between 9am and 7pm is too broad a range. Also there has been no medium stock on mid range road bikes for some time - clearly a supply chain issue. There is no online mechanism where one can query when these become available - not having a free format e-mail option but directed to unhelpful FAQ's.”

Helpful Report

Posted 9 years ago

“The waterproof trousers I bought we're superb in the Scottish highlands stalking, I will be buying a set or two more for my sons!”

Helpful Report

Posted 9 years ago

“the mask was fantastic and a friend wants to buy one but we cannot get onto your web site. Please help 01962 760 615”

Helpful Report

Posted 9 years ago

“Disappoint about the Size, purchased size 4 years and my daughter is not even three, but it's already tight on her, won't get much usage. Not as padded as I thought neither.”

Helpful Report

Posted 9 years ago

“Staff were very helpful but not very knowledgable about stock and also for a brand new store stock levels weren't that good in certain areas of the store. To be honest if I didn't know that it had just opened I would not have thought it was a brand new store. Love decathalon though”

Helpful Report

Posted 9 years ago

“The service was fine but beware that shopping in store is far more expensive than ordering online. price in store at end of October 189, price online at the same time 149, price online in November 119.”

Helpful Report

Posted 9 years ago

Dear Wendy, Thank you for the time you spent giving us your feedback. We hope that you were satisfied with your order and hope to see you soon at Decathlon for an even better experience. Please note the prices in store and online may be different as the stock is separated. Feel free to contact us if you have any questions regarding your online order. Have a lovely day!

Posted 9 years ago

“Products are good and reasonable priced. Staff are untrained especially in customer service, that's if you can find any. Also nobody stops the children cycling or scootering around the store unsafely fast.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews