Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kids Skiwear and thermals seem good quality , I picked up from Decathlon Watford ASDA. Only waited 2 days , quicker than they originally advised . Made a return due to me getting a size wrong and money was returned to my account in 2 days . Seems like a really good shop , I will shop again . Oh kids thermals excellent - my son prefers them over expensive ones he already owns . Joe - Ruislip”

Helpful Report

Posted 7 years ago

“We brought off the shelf Rockhopper MTB at the Botley store on saturday 14 jan 2017 and was very impressed with the speed of the sale and bike prep after we made our choice.Great looking bike for the money not been ridden hard but my daughter is an experienced rider (12 years of age)and was impressed perfect for weekend jaunts.Have always enjoyed Decathlon products long before they come to the UK.”

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Posted 7 years ago

“Placed an order for 4 items on click and collect on the 3rd of January, not available for collection till the 12th and one item out of stock that has still not been refunded. Expected click and collect to be ready next day?”

Helpful Report

Posted 7 years ago

Dear Brian, We thank you very much for forwarding your feedback. We would like to confirm that our next day service can only be used in case the items are available in our UK warehouse, if any of the requested items are travelling from our European warehouses, unfortunately we are not able to speed up the delivery. We understand how frustrating it can be when an item suddenly gets out of stock and would like to confirm that our IT team is working hard to find solution to this recent issue which does not allow us to update our stock and communications on the topic in time. We are hoping to resolve this issue soon. We hope that there are no further ongoing issues regarding your order, should you need to speak to someone, please contact our Customer Loyalty Team on 02070643000 or via: https://www.decathlon.co.uk/contact-us.html Thank you again for your time and patience and have a nice evening!

Posted 7 years ago

“i would like to say i ordered ski jumpsuits for the children on tuesday they were here by thursday after i ordered i read some reviews which i thought oh no but the ordered i could track all the way excellent service and thanks j mckie darlington”

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Posted 7 years ago

“I ordered trousers before Christmas and had to chase you - you only started processing after I complained about the long delay. I am trying to exchange them - and again - nothing. You say "We are committed to prepare your order before 09/01/2017" - it is 10 Jan - I took the trousers in to your store on 2 Jan - I still have heard nothing. It is really poor customer service - not what I would expect from you.”

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Posted 7 years ago

“service and very cheap prices”

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Posted 7 years ago

“Service is very good and the quality of the products I bought were fantastic and have purchased a couple more things already so would definitely recommend *****”

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Posted 7 years ago

“I placed a store delivery order for a pair of ski boots and waited for 4 days only to be told that their experts skilfully managed to return the parcel to their own deposit instead of asking me to collect it. Then, instead of trying to find a reasonable solution, they decided that the parcel should be marked as 'returned' and I should be given a refund. For which I have to wait for another seven days. I've told them that I am going on a ski holiday in a few days and really needed those boots, but they have not been able to show the expected considerate and constructive approach or offer any compensation for the trouble caused. In the meantime, I can't buy the boots from another store because I don't have the necessary money in my account. But they don't seem to care about this at all, maybe they expect me to ski in my trainers. Very disappointing and also shameful services.”

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Posted 7 years ago

“My order for a MTB was processed and waiting for me as advised by email, and I am very happy with the MTB I have purchased.”

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Posted 7 years ago

“I ordered a bathrobe and a swimming dress online. Bathrobe is great but swimwear did not fit because if my body shape. Return was extremely easy. I returned the item in Wandsworth store for another one, all done very quickly and with a smile on the girl's face. Great shop, great customer service!”

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Posted 7 years ago

“Great value for money and excellent speedy service - Thankyou”

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Posted 7 years ago

“Quick bike service”

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Posted 7 years ago

“Very poor customer service. No replies for emails or even Facebook messages”

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Posted 7 years ago

Dear Customer, We are truly sorry to hear that you have experience disappointing customer service from our side. We are sorry to confirm that our Customer relay team has experienced unexpectedly huge amount of contact due to the delivery delays. We hope you have received satisfactory solution fro our team ever since and would like to thank you very much for your patience and understanding. Thank you for sending us your feedback and we would like to wish you a nice evening!

Posted 7 years ago

“Placed a collect in store order. Expected delivery time was slow (4/5 days) but I was willing to wait. Never arrived. No email/feedback. Tracking number wasn't one that supported online tracking. Rang up and was told that parcel had been sent but had been lost. Cancelled order. Then got an email saying that I needed to return my items before I would get a refund. Not impressed with decathlon's online order system.”

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Posted 7 years ago

“Had a big issue with my order being cancelled and not being informed. The staff managed to find the majority of my placed order which was a bonus. Was then told I couldn't purchase products due to having to wait for the voucher to be produced. Once again after a wait and some stern words from staff to head office everything was sorted out for me that day.”

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Posted 7 years ago

“The guys from Surrey Quay Decathlon are amazing”

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Posted 7 years ago

“Great value for money. Delivery was brilliant too, slightly worried due to bad press but ignore those people!! I won't go anywhere else to buy my ski items. Thank you, Samantha.”

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Posted 7 years ago

“Ordered in plenty of time for Christmas but a £10 e-gift card (as way of apology) came before my order. Whereas I'm grateful for the gesture, don't advertise your delivery dates if they can't be met”

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Posted 7 years ago

“I've placed order at 28th of November . It supposed to be delivered at 16th of December . It's 3th of January and I haven't got anything , customer service is not replying back and I didn't received any explanation about delay Just total ignorance”

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Posted 7 years ago

“I take my Labrador for walks every day over fields. Last year I went through five pairs of wellington boots until I bought a pair from Decathlon. They are way better than all the others and by far best value for money. So good in fact I bought a pair for my wife and two more pairs for the children. Highly recommended”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews