Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How did you get my email?”

Helpful Report

Posted 9 years ago

“The Aqua shoes I bought are comfortable, light and are easy to get on and off. The problem I have found is the pool I use for my aqua aerobics, has a shiny tiled surface and I have tended to slip when carrying out sideways moves. I think on a different surface they would be great. Another reason I bought them was to protect my feet from the uneven surface, this they do extremely well.”

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Posted 9 years ago

“I bought a hub dynamo. The sales literature it doesn't give all of the technical information. It dosen't say whether the power output is AC or DC. The hub arrived with a rectifier, to change AC output to DC, but NO electrical wiring diagram. In the event of rectifier being damaged or burning out I could find no replacement parts number. Yours Ray Easton.”

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Posted 9 years ago

“Good website, Straightforward shopping. Good product. Slow delivery”

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Posted 9 years ago

“Good product. Appalling delivery time.”

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Posted 9 years ago

“The in-store service we received was good, although it was significantly let down by the failure of the workstations to process our order. It seemed somewhat inappropriate that there was no way for the assistant to deal with the order, other than using a customer terminal. The delivery to the store was fine.”

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Posted 9 years ago

“No fishing gear in shop”

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Posted 9 years ago

“A bit disappointed, the same items were half the price elsewhere just not in my size, after paying the premium price it took ages to deliver. Shame really but I wont be gagging to shop here again, even if they're the only ones with my size in stock.”

Helpful Report

Posted 9 years ago

“The website wasn't working properly the first time I tried to make my purchase. The following day it was fine otherwise I would have given a higher rating. It's not clear if you want a review of the product or the shopping experience. The product I bought is good - much cheaper than elsewhere and quality is fine for my purpose.”

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Posted 9 years ago

“Delivery time was too long more then a week.”

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Posted 9 years ago

“I purchased a Table Tennis Table some years ago from your Mayenne (Northern France) as we live part of our lives some 22 Km from the store. One of the wheels became broken and we contacted the Mayenne shop where we found total interes from your staff. I found that you had a branch near to our home in the New Forest and we went in there ordered and went and collected the wheel from some very nice staff who couldnt do enough for us.”

Helpful Report

Posted 9 years ago

“Although the shop assistant couldn't have been more helpful when we went to pick up the order I found the website really difficult to navigate and very slow.”

Helpful Report

Posted 9 years ago

“When I received the bike, the rear light was not connected with the wire completely hanging out of the light. Though I connected it there seems to be a fault as the rear light doesn't come on. The front light is pretty unreliable as it turns on sometimes and sometimes doesn't. This hasn't been to much of a hassle as I haven't been cycling in the dark, but it will be a real annoyance once summer ends. The bike itself seems well constructed and sturdy and is surprisingly supremely comfortable even over potholes and curbs. It is also stable and handles well. I haven't cycled far on it yet so can't judge its comfort over a distance. Unfortunately the gears are another problem on this bike. Though the range is impressive, the shift is not reliable and several times I've been on a busy road, tried to shift, and found myself in first gear, legs spinning wildly, struggling to maintain control. It seems that when I shift, the gear first goes down to first, then up to my selected gear and this normally takes half a minute of crazy spinning. On occasion, the gear refuses to move from first and I'm stuck on the afore-mentioned scenario. I've checked and the gears are in alignment so it seems to be a build issue as the bike is nearly new. I've waited it out, hoping it would somehow correct itself or that it just needed breaking in but nope, still the same. I've now decided to contact Decathlon and hopefully they'll sort it. Shame as otherwise it's a beautiful, practical machine.”

Helpful Report

Posted 9 years ago

“Items where so tiny and very badly sized. I included a note in with the returned items as I was so disappointed as the price was good. At least 2 years too small on average fitting children. However refund policy was good but I still had to pay postage return.”

Helpful Report

Posted 9 years ago

“I placed an order that was cancelled and I got no reason for the cancellation or any notice that it had been cancelled...I have now decided to buy the same item elsewhere (I am not aware that I cancelled the order)”

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Posted 9 years ago

“recently ordered a jacket online, when it arrived it was far too small for the size it was supposed to be, we traveled over to decathlon at Notts to take the jacket back, the service was very quick no questions asked, I asked if the postage was refunded and was told no, only the money charged for the jacket. That was disappointing as other big brand shops refund the postage because you took the item back to the store. I will not make the same mistake next time.”

Helpful Report

Posted 9 years ago

“Good and not so good. Lots of great offers and great deals online. They are just not as good as other online stores. My first shop was good but items took weeks to arrive when you would expect just days from order. When the goods did turned up it was all as expected. However my second attempt to order from them was worse. 3 weeks after the order was taken and paid online I had an email to say some items we no longer available. Well after 3 weeks i'm not surprised but why so long - no explanation? Just odd emails saying we are working on your order... So given the chance to order alternative items was a waste of time. The items were on offer so nothing else was near the same price or suitable. took the credit for the items no longer in stock. However it was then still 2 more weeks before delivery. What arrived was good and as ordered but it's a poor service as far as delivery timescales and changes to orders go. One of the worst online shop sites compared to sites like M&M for example.”

Helpful Report

Posted 9 years ago

“The tennis racquet was a 'gift' from Mail Rewards. Because of that the ordering wasn't quite as straightforward as it might have been. Nevertheless, the racquet was delivered in good time albeit only wrapped in a black plastic bag.”

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Posted 9 years ago

“check out,leaves a lot to be desired,staff dump items, of clothing into to a pit beside the till then you pay and then try and retrieve them, not very good someone one trashing your expensive new item of clothing etc.”

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Posted 9 years ago

“I bought a new bike from you and its fabulous BUT I can't seem to get it into 3rd gear! So don't know what to do about it, I can't seem to login to my account either. hope to hear back soon. Ruth”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,520 reviews