Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a bike online still waiting for it nearly 2 weeks later. Helpdesk is a joke. Prepare for shoddy service if you take the risk of doing business with them”

Helpful Report

Posted 5 years ago

“Do not order from Decathlon....! I ordered a football goal, which was due to be delivered in three days. After three days my 9 year old son rushed home from school asking if his goal had arrived. It hadn't.. Once I had chased things up I found out that our parcel has been lost. The following day, via a formulaic email, I was asked if I wanted to order it again. Well... why not. Unfortunately, a week later this parcel had apparently been lost as well. According to the email I received from Decathlon "I cannot explain that as such thing never happens with the carrier you are using". well it has, twice.... They took my money seamlessly, but 10 days later, there is still no football goal.”

Helpful Report

Posted 5 years ago

“My son was due to receive a junior 10 park tshirt having completed 10 5k runs. We claimed the tshirt via parkrun. I got a text message that read : your decathlon UK Ltd parcel number 15504551120254 will be delivered. Though we live at 23 Lavington road w13 9RT ; the parcel was delivered on the 26th of March to an address in Northern Ireland. I’m trying to arrange a replacement as my son is disappointed. Have done his 10 runs not to get the tshirt I tried to deal with someone on chat earlier today and as I didn’t respond with a minute or 2 they end the conversation abruptly. I tried to email but that woouldn’t work as I don’t have a reference number as we never ordered via decathlon .. also i couldn’t upload the message from dpd because of formating.”

Helpful Report

Posted 5 years ago

“The staff are always friendly and helpful. Decathlon stock a great alternative range at good prices, compared to other large sport retailers”

Helpful Report

Posted 5 years ago

“Waited and waited for my order was eventually given a delivery date - only for that date to come and go - when i got in touch i was told it was the same reason again and never received the item”

Helpful Report

Posted 6 years ago

“Excellent products and so reasonable priced, the quality is always superb. It's good to see that they are operating in the UK fortunately for me I live in Spain so I have numerous stores to choose from. Decathlon should do exceedingly well in Rip Off Britain as they don't have any UK competition. From what I have seen of UK sports outlets are not even worth visiting.”

Helpful Report

Posted 6 years ago

“Completely useless does not actually describe how appalling the customer service has been. Firstly I had to make 3 calls and have 2 cancelled orders in the space of 1 hour on 16/2 due to Decathlon Customer Services incompetence but was assured the urgent order for my son would DEFINITELY be in store for collection on Monday 18/2, it's his birthday then so rather essential. We get there on the 18th to find out that do not have deliveries on a Monday so the verbal assurance and written confirmation was complete rubbish. I rang to complain and was told a manager "might" call me back, no guarantees as they are so busy with "meetings". I also message'd asking for a call back, I can see the message is read but no call. So 3 calls with 3 mistakes resulting in a promise the goods would be delivered on Monday, confirmed in writing only to find out they don't deliver on Mondays and that was total rubbish - so my son has been let down on his birthday present. Way to go Decathlon - a new low in retail customer service!”

Helpful Report

Posted 6 years ago

“Cracking service in store on bike team in Glasgow. Not pushy but plenty helpful. Will be back.”

Helpful Report

Posted 6 years ago

“Good selection of items but difficult to get hold of store when calling to make enquiries. No central call system to inquire out online order.”

Helpful Report

Posted 6 years ago

“Terrible refunds policy! Make it so difficult so you don’t return. I will never shop here again”

Helpful Report

Posted 6 years ago

“We had order badminton rackets almost a week back and it's delivery was scheduled after 2 days of order. When we contacted customer care they mentioned its out for delivery. But courier person mentioned as they have not received packet from decathlon. Again customer service calls and asks whether to cancel order. Worst experience. Will never order from decathlon.”

Helpful Report

Posted 6 years ago

“Customer service is waist of time, unhelpful not bothered, I was trying to find a tyre for my grandsons mountain bike I explained when it was I was after, it was out of stock couldn't tell when it would be available, then tried to sell a tyre I didn't want, I won't be buying a bike of them again, Keith”

Helpful Report

Posted 6 years ago

“The service we received during our visit today was excellent. The young lady working in the ski department was very knowledgeable and extremely patient. The gentleman in the workshop was also extremely helpful. Thank You .”

Helpful Report

Posted 6 years ago

“I bought a pair of expensive squash shoes for a Christmas present. It was weeks before Christmas and the delivery date was set for 24/12. On 23/12 I had an email saying there was a delay on delivery, then another a couple of days later saying there was a further delay, then one saying the order was cancelled due to unavailability of stock. I complained, but replies were perfunctory and did not explain. I ordered the same product elsewhere with quick delivery. Avoid Decathlon.”

Helpful Report

Posted 6 years ago

“The service was excellent, the friendly workshop staff fixed my scooter and I would definitely recommend Decathlon to my friends!”

Helpful Report

Posted 6 years ago

“Awful experience on 2 separate occasions. The online order that I placed 1.5 months ago is still not delivered. I receive emails from Decathlon stating that there is an IT issue and my order will be with me soon, but this period of time is unacceptable. Secondly I bought an expensive pair of walking boots that I have worn 5 times. Unfortunately the rubber is perishing badly and they are not fit for purpose. All Decathlon own brand (Passion Brands) are meant to have a 2 year warranty, however they don't appear willing to honour the warranty in my case.”

Helpful Report

Posted 6 years ago

“Shocking service. Ordered a golf club - club was faulty - sent back to exchange - waited 10 days before ringing to find out where my replacement was to be told the item is actually out of stock. I then reordered online (because it was showing as available to buy) and the same thing happened again!! Accepted my order, told me delivery would be 3rd December. Then I was told there’s issues again and it’s actually out of stock. Little communication - had to call to get any updates. Tried to complain and received an automated response to say my cancellation has been refunded. Will never order from them again. I’d rather pay slightly more and order from American Golf.”

Helpful Report

Posted 6 years ago

“I have ordered a bike on 23rd Nov'18 with a delivery scheduled on 25th Nov'18 i.e. Sunday and out of excitement I reached at the store in the morning but to my disappointment I was told it's not there yet and will get an email confirmation once it is ready to collect in store. The wait didn't end till Tuesday as after back n forth communication I finally got the confirmation that it can be collected on Tuesday. They lacked to inform me that it won't be delivered on agreed day hence the score for delivery service as I am yet to collect the bike therefore can't comment on the product and product service. So disappointed with decathlon as it ruined my plans for the week.”

Helpful Report

Posted 6 years ago

“Really great customer service. Very quick at sorting out the problem (which was all of my own making!) and provided a contingency plan if it doesn't work for some reason. Very impressed.”

Helpful Report

Posted 6 years ago

“I'm a big fan of decathlon for many years. Their products are honestly priced and of very good quality. You can get even better deals at their clearance section. Have their card so returns are very easy during the warranty period. My latest buy was a road bike ultra AF 9000 cost £800 through cyclescheme. The staff at the cycling department at the Surrey Quays store were excellent: Roman arranged test ride on 2 bikes for 2days so I could buy with confidence, Pablo ordered the bike and kept me informed, Mario set up the bike to perfection and Jakub helped with the payment through the cycling scheme. I'm confident that if there are any issues with the bike I can always bring it over for check up and fix. Thanks guys!”

Helpful Report

Posted 6 years ago

Decathlon is rated 4.4 based on 11,520 reviews