Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,520 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,520 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products”

Helpful Report

Posted 8 years ago

“Just picked up my new bike from Coventry. Dealt with Connor who was first class and very helpful - a credit to the store and someone who knows how to deliver customer service. Thank you”

Helpful Report

Posted 8 years ago

“Well I ordered the table tennis table in November so it would be here in plenty of time for Xmas. I called the second week in December as it was still saying awaiting deliver. I was assured it was on route and everything was ok. I called again the third week of December to chase again I was told my order hadn't been dispatched as they didn't have the bats and balls I had ordered at the same time and that they couldn't guarantee deliver by Xmas. So much for being organised and planning ahead. Your team were totally unhelpful and basically couldn't care less that my order wouldn't be delivered in time for Xmas even though it had been ordered a month before. So basically due to the uselessness of your staff rather than just calling to say there weren't any bats which I could have got anywhere but your table will be delivered they just sent nothing. I cancelled my order the week before Xmas and ended up with a very disappointed son on Xmas day. No apology or understanding from your useless unhelpful staff. For a big company your are an embarrassment.”

Helpful Report

Posted 8 years ago

“I waiting for a 2 scooter to 12.04. and till 16.04. It's not coming. Maybe in one week i receive the2 scooter(for my kids). Thanks decathlon!”

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Posted 8 years ago

“Product recall handling”

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Posted 8 years ago

“We love decathlon we first stumbled upon these stores in Spain where we bought our bikes and all our walking equipment. The service is impeccable the quality for value is amazing. We now have a points card which we wished we knew about months ago!! Great staff our favourite store for all the family pursuits.”

Helpful Report

Posted 8 years ago

“Very dissatisfied with the anti-fraud policy of decathlon. This is the last online shopping I make in your store. I am forced to buy online only by a small selection of goods at a local store. This policy significantly slows down the execution of orders, I am forced to buy another birthday present for the child.”

Helpful Report

Posted 8 years ago

“when i was looking for a new mountain bike, i stumbled across decathlons website & there B,twin 520 mountain bike was just what i was looking for with out a big price tag, how they do it i dont know they have not cut corners on parts & 2 of my friends are going to be purchasing from these guys soon, all in all an excellent bike at such a low price, will definately use again..”

Helpful Report

Posted 8 years ago

“tl;dr Greatproducts, provided nothing goes wrong and you don't have to use their customer service. Call centre staff will lie through their teeth and are less than helpful. From the very start, before having bought the product, had issues placing the order and call centre staff were less than helpful. Paypal accepted payment, decathlon declined it, leaving £420 in limbo. Customer service clueless, offered call backs that never transpired, had staff hang up and refuse to allow me to speak to a manager. When product was recieved, a manufacturing fault meant i had to deal with call centre again. Decathlon soon accepted responsibility and offered to send out replacement part after around a week of persuasion. When i came to look at the replacement order i found that decathlon were trying to fob me off with a lower priced home brand product rather than replacing like-for-like. Had to phone CS again, this time i encountered a more helpful staff member who refunded me the difference in price between the two parts; claiming that decathlon didn't stock the spare that came as standard on my bike. Now my bike has been off the road for almost a month, spare parts have been recieved, but when i come to swap the parts i realise that the two are incompatible with eachother. Phone CS, as soon as i mention it is a faulty product 'Dean' claims that i would have to speak to the 'Man' who first took my call (it was a woman) because he was only filling in and couldn't possibly help. Apparently, yet again, no manager was present - of course, it's a lie. At every step in the process, the answer has been the same, lying CS agents who are less than helpful.”

Helpful Report

Posted 8 years ago

“I wouldn't give even 1* for Decathlon. The worst company ever, customer service is just a joke. When you call them and ask for their name they don't want to tell you, when you ask to speak to the manager they reply "I'm a manager". Completely unacceptable behaviors there, they all should be sacked immediately. I ordered one item and they couldn't deliver and they didn't know where is my parcel. They didn't even want to give me a refund as they said 8.50£ is nothing. They always told me that my parcel will be delivered today and they told me to call tomorrow if not. Then they promised a free shipping to my house again and a gift voucher but they never do that so no delivery, no item, no return. NOTHING. DECATHLON YOU ARE THE WORST COMPANY EVER!”

Helpful Report

Posted 8 years ago

“A pleasant , rare experience today with some excellent customer service , that seems to be lacking in most retail units these days !! 10/10 for Rory the service engineer at Botley , Oxford today 👍 ( c/o P. Moss)”

Helpful Report

Posted 8 years ago

“Excellent product knowledge, excellent service which made my whole shopping experience, EXCELLENT !!!!”

Helpful Report

Posted 8 years ago

“I ordered on line for the first time only to be told that they could only process my order if I sent a copy of my passport and utility bill. I didn't want to do this so asked to cancel my order. I have now been informed that it will take up to 7 working days to refund me. This is the first and last time I order anything from decathalon. I am very disappointed.”

Helpful Report

Posted 8 years ago

“Ive always been afraid of water and getting my face wet so have never been snorkalling. I was given some excellent advice from Michael Carter Travel who we booked our holiday through and Cheryl who works there had recently ordered herself a snorkalling face mask from you and told me how good it was. On her recommendation I ordered one from you and it has totally transformed my life. It means that I can go snorkalling and not be afraid of water seeping into my mask and no water went down the downtube either. Its a fantastic product and I am very much looking forward to my next snorkalling adventure. I bought myself a boyancy life jacket and therefore could float for ages just enjoying the beautiful fishes in the coral reefs in the Maldives. Absolute Heaven.”

Decathlon 5 star review on 20th March 2017

Helpful Report

Posted 8 years ago

“Ordered football boots (Adidas Copa Mundial) online for instore collection, received email to advise product now in store so drove to store, collected product and returned home only to find that size is not what I ordered - I ordered UK 8.5 (clear on invoice) and received UK 9. Tried calling the store to complain only to get a recorded message that it's closed - it's not closed at 4:30pm on a Sunday! Now i'll have to do another roundtrip to the store to return them. Don't think i'll be ordering from Decathlon again.”

Helpful Report

Posted 8 years ago

“Good products at reasonable costs.”

Helpful Report

Posted 8 years ago

“checked on line for a sweatsuit said it was available at the Surrey Quays branch when to the branch none in stock so ordered on line at the branch to be collected at my local branch Croydon, went to the tills to pay the system failed and the order was lost.....was a total waste of time....I will never look to shop at Decathlon again.....and for all my inconvienance was only offered a 10% discount which totalled £1.19....DECATHLON MASSIVELY FAILED ME....never again.”

Helpful Report

Posted 8 years ago

“USA $$$....”

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Posted 8 years ago

“Me...2 mins to select item. Me...2 mins to pay for item (Now £30+ out of bank) Decathlon....Now £30+ up and in Bank. Decathlon.......A week to acknowledge an order.....DUHHHH!!! Decathlon......The acknowledgement was only to tell me its out of stock.......DUHHHH!!!! Decathlon.......Will now happily pay me back my refund in another 7 days........Smart !!!!! Me.........DUHHHHHH!!!! Bumped again!! Even if they did have ithe item it was still a 2 week turnaround.. Avoid Avoid Avoid Try to buy at your peril. My money is on a 2 week holiday..”

Helpful Report

Posted 8 years ago

“Just awful! I used a voucher to buy just one item. It had to be refunded and the voucher they gave me back was for my use only. I can't give it away or sell it on and I have contacted them for a transferable voucher and they have refused. There is nothing I want and I can't even give it to a friend. £200 voucher down the drain. https://m.facebook.com/story.php?story_fbid=1563002553733344&id=249930508373895&__tn__=%2As”

Helpful Report

Posted 8 years ago

Decathlon is rated 4.4 based on 11,520 reviews