Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,514 Reviews

87 %

of reviewers recommend Decathlon

4.4

Based on 11,514 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality and service”

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Posted 7 years ago

“Great products offering value for money”

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Posted 7 years ago

“Fast delivery good product thanks”

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Posted 7 years ago

“Very knowledgeable friendly staff. Excellent quality products for all sports and pastimes at very reasonable prices. Unbeatable!”

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Posted 7 years ago

“Quick delivery of good quality products.”

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Posted 7 years ago

“Best prices for fairly decent items”

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Posted 7 years ago

“Delivery was detailed by a week with no notification or updates to tell me why. Items arrived one day before holiday after ordering well in advance. Very disappointed with service.”

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Posted 7 years ago

“Poor updates on progress of collection. Present was late. The bike had missing parts, customer service in store was poor. Really dissatisfied with service.”

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Posted 7 years ago

“I placed my order in plenty of time for my holiday, however on the agreed arrival date it did not turn up, I called and was told it was delayed in France but would be with me the next day, it never came, I called again and was told it would be with me by my holiday it had been packed and was waiting collection for the courier - it never arrived, I called again, there was not room on the van for it! (I suggested getting another van!) it would still arrive by my holiday, they had messaged the warehouse and it was priority. My holiday date arrived, but my holiday shopping hadn't, it actually arrived 4 days after I had left - I still await some kind of explanation as to this delay, an apology might help too!”

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Posted 7 years ago

“I ordered some Christmas presents in early December. They room a very long time for the order to be dispatched (you did send an apology token). When I recieved the product 3 days before Christmas. 1 item was missing. You then told me you would send it out again. This did not arrive. We then called again- yet again you assured me you would send out the product that day. That did not arrive again. We then called for - third time to hear that you were sending them out once more. This is a product that is needed for a holiday in January - It has now taken almost 2 months and I am still waiting for 1 product.”

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Posted 7 years ago

“Very good choice of products with competitive price and Quick delivery.”

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Posted 7 years ago

“The order delay as the warehouse don't have products and online the product are available. Not happy customer”

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Posted 7 years ago

“Ordered kids xmas presents on 15th December. Were finally despatched on 24th December. Called numerous times but calls never answered. Poor and slow response to online comms. Unable to cancel the order so had to buy more presents so kids not left without. Delivery never materialised. Refund finally processed circa 15th Jan - A WHOLE MONTH LATER ! What a joke. This review is purely for this one time online experience. Products and shop itself usually decent and good value.”

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Posted 7 years ago

“Decathlon carries a very wide range of stock across so many different sporting activities, and at very competitive prices, that it is always worth including Decathlon in any online research for specific items I am considering purchasing. I have purchased a number of items over recent months and have been pleased with the quality of the items and price.”

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Posted 7 years ago

“I wanted to buy some mittens for the winter but there was a limited selection in store. There was a larger selection on line and I ordered a pair, size L. However, on receipt the mittens were too small. I'm not a big person, 1.70m, with "normal" size hands so I was disappointed that the large size didn't fit.”

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Posted 7 years ago

“The order was fulfilled as required however it took too long for the order to be delivered to Asda for collection. I think you should aim to improve the click and collect time line, use Amazon as a benchmark.”

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Posted 7 years ago

“Damaged bike was supplied.”

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Posted 7 years ago

“Goods arrived on time and in perfect condition.”

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Posted 7 years ago

“Easy ordering on line, excellent delivery options and easy delivery of heavy items”

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Posted 7 years ago

“I ordered two me a medium tops, they arrived but were incredibly small. I paid to return the items and then after a 2 week delay two small tops arrived. This was Xmas Eve. Eventually a week later two large tops arrived. A long, drawn out and expensive order!!”

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Posted 7 years ago

Decathlon is rated 4.4 based on 11,514 reviews