Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service”

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Posted 4 years ago

“i m using this dell laptop its good but i felt one issue in this laptop the battery sport is not good as i wanted on this laptop it might be little more sportive. del laptop is good in built quilt but the design is still to old it has to be little fasionable”

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Posted 4 years ago

“Ordered speakers through Dell website. Paid $20 for expedited shipment, with specific date given for delivery. Speakers delayed two days from that date, then 7, with delivery still uncertain. No refund for expedited delivery, even though speakers will be at least a week late.”

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Posted 4 years ago

“Have purchased Dell computers over several decades. Machines were reliable, functional, worked without fail. Support was on top of any problem. Willing to pay a premium for quality hardware and live support. Only ordered new machine because of MS window evolution. Have ordered 2 2-1 in past 24 months. Both have come with problems. The best is when dell support runs their diagnostics - act most happy to say results - "hardware is working" and then emphasize they support hardware and can't help with any other issues. Dell has regress to the auto industry model(dated,maybe) of business - here is key to your new car, Oh-it is only comes equipped with three wheels and the four is not our concern. Don't just stay away, I am running away from DELL”

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Posted 4 years ago

“I ordered one laptop on 31 jul 20 and I had a word with dell support executive for delivery time. He said within 7 days you will get your order but still I am waiting for my order I tried calling them again n again but they are not responding now. I don't know where should I go now but I will never buy any dell product in future thats forsure.”

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Posted 4 years ago

“Just joined the queue of dissatisfied customers. If Zero stars were an option that's what I'd give them. Ordered a new PC and 4 monitors online. On a positive note, they did came out and replaced the failed SSD in the one day old PC, on the very negative side, one of the monitors arrived damaged - 50% of the screen unreadable. Dell's response was "sorry nothing we can do as it's physical damage". Lesson learnt - buy from their competitors”

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Posted 4 years ago

“This is my third laptop from Dell, and it will be my last, its a shame because i love the computer but i hate Dell as a company, i will tell you for why just before the support ran out i kept getting pushy messages about renewing (at a considerable cost) i don't need it as i can manage systems just fine, but a no thank you is not good enough, they then continued to hassle me with pop ups and messages, which i ignored. Then the computer started crashing, yes the blue screen of death, and on checking the logs it was always after the dell updater had run. So i removed all the Dell crapware, and lo and behold no more messages or crashing. Then lo and behold the emails started coming, after complaining and being reassured by Shailaja B C (one of their sales people) that my details would be removed she sends me the same pushy sales email only two days later. What a rubbish company who are too pushy and have now lost a loyal customer.”

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Posted 4 years ago

“Inspiron 15 5566 laptop. Purchased in early 2018, by late 2019 it would get blues screen and reboot every 20-40 minutes, making it useless. I have been installing all driver updates since this started hoping that the updates would fix the problem and finally today refreshed the windows operating system, all to no avail. Some days it can operate for an hour or so before crashing, but that still means lost work and waiting for it to reboot multiple times a day. Because it is out of warranty Dell wants $99 to "troubleshoot". Not happening. Money will be better spent on buying a laptop from a better company. A computer that is just over 2 years old and has these kinds of problems. I don't have the time nor the inclination to spend any more time fixing this laptop or trying to "work" with Dell to resolve it. It will be interesting to see if this post gets deleted form the Dell Community boards as I am going to post this on public boards with a link to the Dell community URL so anyone who comes across it can see what sort of integrity Dell has. Nevermind that last line. No URL available as I cannot post to the Dell Community, various BS errors about the post not being formatted correctly, etc.”

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Posted 4 years ago

“They have the worst customer service I have ever encountered. I got a message saying my Office 365 need to have the CC updated on renewal. I tried going online and it wouldn't take. I called customer service and they said it was after hours (8:30 am and they open at 8:00 am). I called another number and I was talking to a call center in India that was no help at all. I wont ever buy a DELL again.”

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Posted 4 years ago

“They are fraud. While placing order they show delivery date after 1 week and after placing they extended it to one month. No one answers on customer support. Just put us in queue whose waiting time is more than 1 hour and even after one hour, call gets disconnected.”

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Posted 4 years ago

“DELL DOES NOT DESERVE 1 STAR Dell is the worse company I have ordered from. Dell promises within-a-week delivery to lure customers buying their products but they know for sure they could not keep the promise. That's a systematic lying and huge disrespect to customers. All customer service officers know is the permanent apology. This company used to be great but now fall deep under.”

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Posted 4 years ago

“he offers me $70 discount on my $1084 invoice ( which by the way has already been deducted off my credit card 3 days before the laptop arrived) im so tired after Almost 2 hours that I agree. he places the replacement order and apologizes and we hang up. SURPRISE: next day I get an email that my order has been cancelled! I call customer service and the answer: sorry we are out of stock!!!! What??????? How could the agents not have noticed that the day before when they placed the replacement order? i ask for my money back because really I just can’t deal with this anymore and the agent says, ok you will get it back in 5 business day! im shocked, I’m angry, I’m frustrated and I can’t believe that Dell has the worst customer service EVER! i don’t want to buy a DELL anymore because if this is just for a little problem like this, what will happen if my computer breaks down or has a problem? I kightvaa well just throw it away because no way will I be decent support from the. You have lost a customer, DELL! And I will make sure everybody I know hear a just how horrible your customer service is”

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Posted 4 years ago

“We bought a laptop. Out of the box, it froze up when running through its startup. After several hours of following instructions from phone tech support - to no avail - I insisted on exchanging it. The exchange was approved, and I got an email confirming it. Now, weeks later, I find that the exchange was canceled because some component was not available. Spent an hour navigating the website and entering order number, service request number, etc over and over before I got a phone number to call. Despite no changes to specs or shipping address, I had to find the invoice and send them a copy in order to reinstate the order. The whole customer service process has been rotten.”

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Posted 4 years ago

“laptop fails to charge, still under warenty. Missed appointments never showed up, filled out service report to say he had repaired it when he had not even visited me. [mother board change] totaly usless tecnical department say they will contact me and never do. 8 phone calls later i still have had no luck in getting this fixed. all usless [ MARLON + CHRISS+ JAKUB REMBOWSKI] ALL THESE SHOULD BE SACKED. Usless company and its not just me saying it, look at Trustpilot too...”

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Posted 4 years ago

“Stay from Dell! There is obviously some fraudulent activity happening behind the scenes with them. I purchased a laptop in April 2020. PayPal flagged Dell as fraudulent and refunded the money back to my account. Dell sent receipts and emails saying it was paid and account would close. However, nothing was taken out of my account. I contacted the to send them the money and after weeks they got back to me saying it was paid. However, still nothing was taken out of my account. I contacted a Dell customer service rep and they said I could send the money over PayPal so I did and PayPal confirmed Dell received my payment. June 29th Dell emails me saying I had an outstanding balance. I sent them my receipts from PayPal showing I made the payment. No answer or response until today and they said I need to cooperate and send the money. I basically have had it with this company and told them where they can go. I contacted PayPal again and they said Dell received my money and there was never any refund issued for the June 8 payment. PayPal assured me that my receipts and account details will protect me in the event of legal action. All I can say is stay away from Dell. PayPal flagged them as fraudulent for a reason.”

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Posted 4 years ago

“Verry bad customer service .. this is the worse customer service .. i did purchase a laptop then the delivery drop it some where else i contact Dell they where so mean and talking to me like i stole it ! But fedex says the delevery drop it somewhere else! And they let me to make a police report during covid-19 no police offices were open ! Then finally i find a way to do the report but then they want me to wait 1 month to get a replacement, after all i said i want refund so i can get a laptop from somewhere else! I kept waiting they said with in 2 weeks i waited 3 weeks no refund and Today they charge me 4.49 $ i call them, i wait 48 m on the phone then they answer and one of the customer services she said i cant hear you clearly then she hangup the phone !!!!!!!!! I call again and wait 56m to answer!!! Also they are so mean !! They dont take with you like a human!! Also they shout out !! Like what! Am the one who should shout not dell! I just need to get my refund and they charge me with out asking nthn after 1 month of the purchase! Seriously!!!!!”

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Posted 4 years ago

“I had bought Dell laptop Inspiron 15 5000 series - 5590 vide Order no 841692857, Invoice No 2110304493, dated 27.01.20 wherein Sennheiser HD 350 BT Blutooth Head phone at Rs 99 was supposed to be delivered. Registered twice (DOJAN20124553), sent 'n' number of mails to Vivek SP , Amreen S starting from Feb 22 to March 10 (Have all records) but of no use After lockdown again wrote to Vivek on June 09 to facilitate the promised Head Phone as per 'Scheme' advertised and sent to me, basis which i had bought the lap top but till today i am yet to get the same. It is very unprofessional of Dell not to honour its commitment, basis which the customer had bought the Laptop. Inspite of repeated communication, the issue remains unresolved. AS SUCH, BE CAREFUL NOT TO GET ENTICED BY THEIR SALES PROMO WHICH THEY WOULD NEVER HONOUR”

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Posted 4 years ago

“Worst computer I have ever used. We received it and it was slow from the start. Within 10 months it was very slow. We sent it back under warranty and turns out the hard drive wasn't working so they replaced it. Within 3 months of mediocre performance, same thing happened. Since the 1 year warranty has passed, we cannot get it fixed under warranty. But why would we fix it if all they do is replace low quality components with low quality components. Very dissapointed. The laptop was $850. We now have a laptop that is so slow we can't even use it for the internet. Don't but Dell.”

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Posted 4 years ago

“DON'T BUY DELL! Originally ordered a Dell Inspiron 15 5593 w/ Windows Pro and MS Office Home and Business 2019. After five ordered laptops I still do not have one that works. The first did not include the Windows Pro or MS Office H&B. The second order was delayed then cancelled by Dell. The third was delivered but would not properly connect via a wireless connection (speeds were too slow - 1-4 Mbps/”

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Posted 4 years ago

“First order: Ordered a Dell Inspiron 15 5593 laptop on 4/27/20. This comes standard with 512 GB of storage and 8 GB of RAM. The only variation from standard configuration was Windows 10 Pro instead of Home edition and Microsoft Office Home and Business 2019 edition instead of Office 365. The laptop was delivered on 4/30/20. However, although the paperwork was right, the laptop was not equipped with Windows 10 Pro or MS Office Home and Business 2019. It was returned on 5/12/20, and a new laptop was ordered (second order) by Dell with a delivery date of 5/6/20. On 5/5/20, delivery was delayed to 5/28/20, by Dell. The order was cancelled by Dell on 5/12/20. A new order (third order) was placed on 5/13/20, with a proposed delivery date of 6/1/20. A new order was placed so that the Warranty and Service Contract dates would start over. This was delivered on 5/26/20. After a couple of days setting up file sharing, it was discovered that the wireless connection speeds through the router (1 - 4 Mbps download and”

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Posted 4 years ago

Dell is rated 1.2 based on 1,036 reviews