Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“Worst brand new laptops. They sell slow laptops which are brand new and deny to help or take them back”

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Posted 2 years ago

“Never ended up ordering the item through Dell, found it for a comparable price elsewhere. I work for a local level government agency, so we're tax exempt. The checkout page said to call a 1-866 number to proceed with tax exemption. I call it, and get an automated answering service that doesn't give me an option to select tax exempt. I finally get through to a person, who I can barely hear, and they proceed to hang up on me (I'm assuming they couldn't hear me either.) Called again, had the same issues with the automated answering options, but eventually got through to a person. I explained what I needed, and they said they would transfer me to sales, and gave me a number to call "incase we get disconnected." Apparently this happens frequently. I talk to the next person, who hands me off to another person, who says "based on your location, Sally so-and-so is your sales person, let me connect you to her." I get an automated response that says "The person at this extension has not set-up their voicemail. Good bye." So.... I start again, with the last number they gave me, which still went to the unhelpful automated answering system. Eventually got to another representative, who sent me to another person, and another, was given another 1-866 number, and was again disconnected. Decided that the 45 minutes I wasted was enough, and purchased the item though a different website that made it really easy to do what I needed to purchase this item. Guess Dell didn't want our money bad enough to make their website line up with reality.”

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Posted 2 years ago

“Asking paid service to see software issue for new ordered Laptop Dell has proven again that its worst customer care company. Its first month of using new laptop and my C drive is full without any reason. After doing some hardware tests with remote access of Dell, The agent asked to pay for software check of this new ordered laptop. This is really a Biggest Scam company of this 21st Century. To all future users! Stay away from this garbage service company. Software Repair Online Referral Service Tag JRY66R3 Service Request Number *******063 As your issue is software-related, the fastest way to get help is with our online Software Repair service. With it, you will be able to schedule a one-on-one support session with a Dell certified expert for $129 with a no-fix-no-fee guarantee. Please visit our online store and follow the instructions to get started today!”

Helpful Report

Posted 2 years ago

“Dell customer care was pathetic. They just waste peoples time. Contact them if you have waste time and energy to waste with such useless and uninformed people. Really bad experience. I had high expectations from Dell but such customer care executives damaged your reputation. Terribly bad.”

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Posted 2 years ago

“My 27" Dell Monitor developed some screen defects and Dell replaced the montitor very quickly. I was very happy with the outcome.”

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Posted 2 years ago

“This is how Dell breaks your computers to claim an accidental break to refuse the warranty falsely! I have returned the non-accidental broken laptop to Dell. I refused it to be fixed but complained about the low-quality products and support services. Although I refused any repair, two days later, Dell emailed me the following video indicating my computer was broken accidentally! Since I refused any repair, there was no need for any repair or videotape it! However, Dell is a FRAUD AND CORRUPTED CORPORATION, since I complained about their products and services, Dell broke the computer, video taped it, and emailed me back for harassment in return for my complaints!”

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Posted 2 years ago

“Would put 0 stars if I could. If your laptop has any sort of problem, expect dell to do absolutely nothing about it, even if you pay for their expensive warranty. The technicians sound like they are reading a script off and have absolutely zero problem solving skills. This should totally not be allowed, and this company has probably the most useless service I have ever seen.”

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Posted 2 years ago

“Dell and Alienware computers are junk! They break immediately, and the Dell Corporate support services are awful. I ended up communicating with the corporation, I was screamed at, lied and falsely blamed for requesting my service! STAY AWAY FROM DELL!”

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Posted 2 years ago

“I purchased a large TV, and extended warranty from Dell. The TV broke, I spent over 6 hours being transferred by Dell, and got no results. They gave me phone numbers that didn't exist, didn't have service in my area, were trying to get me to buy junk, and at one point charged me $4.95 for the call. This is the worst service ever.”

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Posted 2 years ago

“My Dell Inspiron laptop recently developed a hardwell problem. I contacted Dell support for assistance, and they resolved the issue but created a new one. The system has become so slow that I can no longer use it.”

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Posted 2 years ago

“Previusly, I was attended to by Ms. Cheeryze Tan of Dell S'pore Vivo City outlet and I was not sure whether to buy the Vostro 5320 as the resolution at 2560 x 1600 seemed to me was rather high for a 13.2 inches laptop and might affect the text of MS word document. However, on 8 Sept, 2022 I visited the shop again and Mr. Chuck used his laptop and showed me the high resolution will not affect the text of the MS word document. He allowed me to do the review with his working laptop! Mr. Chuck was able to clear my doubt and won me over and I was able to make the commitment there and then to buy the Vostro 5320. Mr. Chuck was very patient and spent a lot of time answering my questions professionally! Thank you Mr. Chuck, you are a keeper and valuable employee of DELL!”

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Posted 2 years ago

“So I bought two new expensive dell pcs one for me one for my boss. His worked fine and mine was DOA and would not boot up. Spent many hours with dell support trying to get it to boot and they ultimately could not help and had a technician dispatched. Hiccups with that too but he arrived with memory and a motherboard. he put the memory in and got it to boot and left and wished me good luck. Used the pc for a little less than a week and then it started acting buggy. Memory errors, couldn’t save, couldn’t move files odd things abound. I used our IT firm to try and fix it but over time it wasn’t fixed. Contacted my rep and explained my dilemma and they wanted me to go through their Support. I did not want to as I have no free time at work and the Pc was a true lemon and DOA. I ask for an exception and an RMA. I’m told no let me have someone call you. Another person calls and tells me if they were to replace my pc they would be a not for profit and they do not do that. Flabbergasting to say the least that they can sell DOA pcs and never have to replace them. I end the call email my rep to delete our account and I’ll buy pcs elsewhere. Dell is dead to me.”

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Posted 2 years ago

“bad service, have problems returning unpack ink cat.”

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Posted 2 years ago

“PEICE OF JUNK HATE IT ITS SLOW ITS RUDE ITS STUPID YALL SUCK”

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Posted 2 years ago

“I have had this laptop for a year and a 1/2. For a year and a 1/2 it has been basically a piece of junk that doesn't work. It has crashed in the middle of simple videos and last time in the middle of a meeting with my client. I have made probably 50 phone calls, had people out to my house, have been made promises that have not been kept, and I still cannot use my computer because it blue screens of death every time it's turned on now. I bought the ProSupport with my Vostro. I am not exactly getting ProSupport. Promises to call me back are not kept, and the promise to look into an exchange has never been followed through. WTF has happened to Dell?? Such incompetence. Such uncaring attitude toward the consumer.”

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Posted 2 years ago

“Dell's technical service is worthless now. It was good 4 years ago. My computer crashed and 5 differen't techs didn't solve all the problems that came with the crash. One got all the problems fixed and then clicked on the button to upload Windows 11 which I don't want and I can't get it to stop trying to upload to my computer and my 4 year service contract has run out while the techs refused to connect me with someone who knew what they were doing.”

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Posted 2 years ago

“I have had my Dell two-in-one for six months and have repeated issues with it refusing to charge and power on. Finally got support to agree to look at it, they said they would be coming to me, so I took half a day off of work to be home during the appointment window. They never showed and have been unreachable at all the different phone numbers and email addresses they told me to use to contact them about my specific ticket number...useless. What a wasted day. I can't even work remotely, BECAUSE MY DEVICE IS FAULTY.”

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Posted 2 years ago

“I am a loyal Dell customer and all my laptops used to be from Dell until the moment, I had at least 5 laptops bought from my account. My last experience was awful! And from there I wouldn’t buy any Dell products at all and I don’t recommend any to do so! Customer support is below the zero! I wonder how could a valued company such Dell has this customer support system! Since I bought my Alienware Dell early January 2022 it wasn’t running well until around end of May 2022 I started to get an error msg when I turned it on at bios stating fan failure! I contacted the support, they told me to blow air on the fan at it might be dirty and try to run it and see how it goes, I tried that and it didn’t work! Contacted them back and then they sent me an exe file to update the bios! And it is a mechanical failure! I did that and it didn’t work. I am a busy person work in a hospital and have to check my things at home so that was all happening when I am in need to use my heavy duty laptop and sadly I can’t! I contacted the support for the third time and they told me they are going to request a fan and it would take time since everything is on back orders and they will schedule a technician to come and fix it. I waited around another week until I got the confirmation that the technician is coming on that specific day and if I can’t it would be rescheduled. I took a PTO from my work as I don’t want to be late in getting it fixed and I am in need to use it! The time frame was 1 pm to 5 pm, so I was waiting since morning until 5:30 pm and no body called or showed up! I checked my email and there was nothing for this regard as well! I sent an sms to the technician to check what’s going on! He called me and said that he is busy and can’t come! I told him, don’t you have a schedule with me? He answered that he will come in the next morning! I explained to him that I can’t as I work I. A hospital and it is very challenging to take off days, he laughed and said that he doesn’t care where I work at, and he got my part, so it is either I reschedule or no one else would be able to come as the part will remain with him! “I was shocked by his attitude and reported it”! I forget to mention that I had bought Dell live support along to my Alienware where this repair should be covered. The support was contacted again and they told me that they are going to send me a box with a FedEX return label, so I can send them the laptop and they will repair it and return it back. At this point I was really tired from all that and did this as a last revolution option and was hoping that my problem will be solved… So after like 5 days of shipping it, I got a call from a technician and he stayed that the motherboard is damaged and they can’t cover it and I have to pay $370 plus tax and if not they won’t be able to fix the fan and it will be returned! I was at my work and got shocked and nervous that after all that I am getting this answer!!! I asked him to speak with a supervisor and he kept repeating the same thing he told me like if he has it written down! After a week, another technician called me and mentioned the same thing! He offered a discount this time! I told him I am not supposed to cover anything and it is not my fault! The laptop didn’t fall and I didn’t open it to have any motherboard damage! I even have my office room where no body enter it. And I am a very light user to have an Alienware laptop have a motherboard damage in its very early months of usage! I asked this technician to escalate it to a supervisor as I am a loyal Dell customer and it is not my fault! A supervisor called me and nothing changed! He escalated it to a sale manager and nothing happened l, it is like they are in the same room and they all have the same words! They don’t care about Dell, Dell loyal customers, and they blame the used for any system failure! Even the manager told me that your body might get sick or die without a reason, a Dell Alienware laptop could have this as well even without any specific reason! I swear that he told me that! And the only options he offered, either to pay or your laptop will be returned as is un-repaired. I told him that this would be my last product I get from Dell and I wouldn’t recommend Dell again, he didn’t care for all that! My call was with the Dell manager on August 9th 2022 at 4:35 pm EST I have all the names and records. I wouldn’t recommend Dell at all, customer service and satisfaction come 1st! P.S: all my laptops/desktops and products I bought from Dell were brand new, not used, and it is the 1st time in life and had to ask for a survive from Dell! Technicians, the supervisor and the manager were all aware about how I suffered and no one cared or offered anything to satisfy me! This is an experience with Dell USA”

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Posted 2 years ago

“THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced.”

Helpful Report

Posted 2 years ago

“! THIS IS A 0 STAR REVIEW ! I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT! I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted. Unfortunately, I kept having the same issue over and over again. It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue. An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard. The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced. The fourth time it broke, Dell took my computer to their warehouse to get it checked and fixed, they told me the process would take up to 12 days. On the 13th of July my computer was collected, on the 15th (so 2 days later) my computer was sent back to my address without having been sent to the Dell warehouse and the delivery guy said, "I am here for a collection" me being all confused, I managed to understand that DPD got the return delivery confused so I sent them on their way with the confirmation that they would send the package to the warehouse. I gave it a week, but as I didn't have any sign of life from Dell, I decided to contact the Dell repair team (so on the 22nd of July) to ask an update on my computer and I was told that the item was not received and considered lost. I became frustrated and asked to arrange to get a full refund so that I could buy somewhere else because I that point, I just felt like I was done with how Dell has been treating me like garbage with a wallet. Dell dragged the process for so long saying they needed to "Investigate" that they finally found my computer and contacted me on the 26th of July to tell me that they where starting the repairs. Dell sent me back my computer yesterday (so the 30th of July, so 17 days after I gave my computer way) UNFIXED. I repeat: MY COMPUTER WENT TO THE DELL WAREHOUSE AND IT GOT BACK TO ME WITHOUT BEING FIXED !!!!!!!!!!!!! As it is a weekend, I have to wait until "business hours" to contact Dell and this time I want nothing less than Dell to take back their HORIBLE PRODUCT and to give me a FULL REFUND for the computer and the extended warranty. I WILL NEVER BUY A DELL PRODUCT AGAIN because it feels like Dell just treat their clients as wallets and just don't care about you once you buy their product. In short: I rate their product : 0 STAR After purchase customer care: 0 STAR ( I am not including Shaheda from the technical support team who was a nice, refreshing, sweet and delightful person and did her best to help me out) I rate the repair team from the warehouse: 0 STAR And I rate Dell: 0 STAR overall !”

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Posted 2 years ago

Dell is rated 1.2 based on 1,036 reviews