Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,050 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dell is a pathetic company they have a pathetic Tech support. My issue hasn't been resolved it's been over 4 months the new computer I bought doesn't work at all.”

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Posted 4 years ago

“Worst laptop company, Their tech support is pathetic please don't buy a dell laptop, You have a lot of other companies buy from them.”

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Posted 4 years ago

“Dell has truly shocking customer service. My work bought Next Business Day support from Dell. Having engaged Dell, they went through quite a few tests & agreed to send an engineer the next day. I then got called on the day to tell me engineer wouldn't turn up as the parts weren't available. I asked for an ETA but they told me they couldn't tell me an ETA for 2 to 5 business days. 8 days, no update. Engage Dell again. Spend an hour with what could have been an AI bot, then escalated to a supervisor who told me that due to length of delay for parts they'd send a replacement laptop. Next day then get an update telling me this was subject to internal approval. Then get updates for 5 days each telling me there was no ETA for either the parts or the internal approval. Finally after 13 days, told parts ETA wouldn't be until mid-January & replacement laptop would take 8 to 10 weeks but could be even longer. Remember this is advertised as a 'Next Business Day' warranty.”

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Posted 4 years ago

“Such a terrible experience. I ordered a computer for my son as his only gift for Christmas. The computer was almost 3k, so not a cheap purchase. I ordered on black Friday and was promised delivery by Christmas. As it got closer and no delivery I called daily and was promised over and over that it would arrive prior to Christmas. Then four days before Christmas, even after I had called that morning and was promised on time delivery again, I got an email saying that it would not be delivered until January 25! I called multiple times asking for a manager to help me order something that could be delivered on time, and was hung up on every time. Supposedly accidentally, but always happened as I waited for a supervisor. I ended up having to spend 1k more to find a computer that could actually be delivered on time because they let me know so late.”

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Posted 4 years ago

“SCAMMERS! If I could leave a 0 star rating, I would. Dell is deliberately scamming me out of my money and perpetrating a fraud out of pure greed no doubt. I ordered a computer via their website. When the build deadline was not met, I contacted them. The rep told me that it was indeed built and shipping that day. While on the call with him, he updated the build complete status in my account. However, for 8 days now (which is far beyond the quoted delivery date), the FedEx tracking info only shows label created. Every agent I talk to gives me the same canned response "it's a logistical issue but the laptop is in transit." LIARS! They refuse to let me speak with a supervisor or manager. They are always conveniently in a meeting. They REFUSE TO REFUND MY MONEY. I believe they have NOT built my laptop and knowingly falsified records to string me along in an effort to keep my money without delivering a product. That is called STEALING! Shame, shame, shame on you Dell. What a fraud.”

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Posted 4 years ago

“Talked to three customer care people and got three different lies. First rep said delivery would be 12/17. No tracking scans or changes to shipping occurred. Called again and was assured the 2 in 1 would arrive, it did not. Called again and was told it would be next week. I then received a follow up email that said the unit was back ordered and would not be received until after Christmas. I called to cancel the order and they said it was shipped and would have to send it back to receive a refund. If the unit is back ordered how can it be shipped? This may be another blatant lie just to make it harder to do a refund. No matter the outcome I will not be buying or using a Dell product now or ever.”

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Posted 4 years ago

“Zero for Dell. They promise deliveries that they can't keep just to get the sale. Instead of being straight with the customer. If you need it soon don't buy it from Dell. In fact, don't buy from DELL at all. I have bought 5 computers from them in the past years. NO MORE. I hate companies that l lie. Worst business practice. Going elsewhere and canceling my order.”

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Posted 4 years ago

“I purchased a TV on sale on 12/05/2020 for $2000 and cancelled it the next day. I received confirmation by phone and email that the cancellation was made. The email confirming the cancellation assured me I would not be charged for the product. Fast forward to 12/17. I received a knock on the door and there stands a delivery person with the TV I cancelled. I refused the order and the delivery person informed it would be sent back to Dell. Even worse, I found out they charged me for the order back on the day I cancelled the order. When I called Dell Customer Care (and then to the Customer Service manager, all they did was apologize for their error and advise that it will take up to 15 business days for the funds to be returned to me. They refused to process the return of the monies earlier.... really? Dell is punishing me for they error and holding my money hostage? What a joke. I will never purchase an expensive product from them online ever. Think twice before ordering from Dell.”

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Posted 4 years ago

“Dell laptops are poor quality. Audio stopped working. I tried to troubleshoot myself, and was not able to find a solution. Spent close to three hours with support to update a driver. Download speed on computer was poor - not my network. I checked. Company has zero accountability for the poor products they sell. My first and last Dell purchase.”

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Posted 4 years ago

“They are a horrible company. The sales reps only care about their quotas and the customer service people constantly lie to you. I will never purchase anything from them again and I will make sure to tell everyone that I know not to purchase from them.”

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Posted 4 years ago

“False promises and no computer.”

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Posted 4 years ago

“worst customers ever. It seems most representatives so incompetent and inefficient and do not know what they are doing. Have they graduated from primary school?”

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Posted 4 years ago

“I would not recommend personally or professionally any Dell products. Only laptop or computer I have ever owned less than 90 days that is totally inoperable. In addition to the product the warranty also stinks. As an accountant in the month of December they expect me to have to wait a month for the motherboard part to be available and then still wait for a technician to install it. Due to it being over 30 days no replacement option is available and they have the audacity to say "it happens". Solution? Purchased another new Hewlett Packard that will be here in 3 days. It doesn't happen that way with them. Profile image Jen George User reviews”

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Posted 4 years ago

“Wost customer service I have ever experienced. I was sold something that is not compatable with my computer thinking the sales team would be able to successfully help me but no they told me to buy something that doesnt even work with my system. They even told me tech support would come out and help me install it...also no. When I called back the ONLY dell representative that helped me was able to point me in the right direction and I was able to successfully purchase what I needed (I did not purchase form Dell obvisouly). That representative told me to call customer care so they could issue a return knowing that it was past the 30 day return policy but they said they would issue a return. I just got off the phone and they said it was past the 30 days. I am now stuck with a wifi card an antenna that I have absoltuely no use for with three representatives telling me different things.”

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Posted 4 years ago

“I've made a sizeable purchase from their Alienware line, earned some rewards, hoping to buy a keyboard/mouse combo during the holiday season just to be told my rewards expired 2 weeks ago...why would my rewards expire ... i had them for a few months, what kind of misleading, deceptive reward program are you running? If I could, I'd return your product(s). Nevertheless, that was my last dell purchase because your support team is completely inflexible, and can't extend my rewards and (2) because your program is trash to begin with. SCAMMERS.”

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Posted 4 years ago

“Product unfit for sale + atrocious customer service We bought a Dell laptop off the Dell website. First day, the screen suddenly locked up for over half an hour (I'd originally suspected windows update as the cause, but I now suspect the laptop). 2nd day it died, while quietly sitting there powered on. I'd spent hours loading Firefox, Chrome, Office, with all settings, passwords, etc. I am now forced by Dell's incompetent response to waste more time changing every password on the dead Dell computer. Dell customer service diagnosed their motherboard was faulty and needed replacement. Their only offer was an old, used, reconditioned motherboard as replacement. I said I obviously needed a new motherboard as the laptop was only 2 days old and was a faulty product. They said no new motherboards were in stock, and new ones would take weeks/months to be shipped in from overseas. I needed it working immediately. Dell was still selling exactly this model online marked as "now in stock", so I suggested a swap - this faulty new laptop for an identical replacement from stock. Dell said they couldn't do this. They could give no coherent reason why not, just company policy. Company policy, it seems, is to actively enrage paying customers. Insisting on being passed up the line to supervisors resulted in worse and even more incoherent nonsense. The best they could offer was a possible refund 5 days after receiving the faulty laptop back, maybe. We had already ordered a second identical laptop from Dell which was due to arrive tomorrow. As a result of the atrocious customer service we cancelled that order as well and asked for a refund. I heard not a single apology, regret, or even surprise from any Dell "customer service" staff for their faulty goods, unfit for sale. Nor any empathy for the extreme inconvenience and time wastage caused. Never ever to touch Dell again!!!”

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Posted 4 years ago

“I'm done with Dell. They are the most incompetent company that I've ever dealt with. I tried to buy one of their sale items that was in ad. Nine people later, no one knew what was going on and why I couldn't get the sale price. And, worst yet, no one cared and would help. I'm glad business is so good that they don't need mine. Too many other companies around. Dell makes it obvious why so many people shop at Amazon.”

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Posted 4 years ago

“POS ALERT! BEWARE!! Purchased a new laptop to work from home, less than 2 months in a key breaks off and others feel loose. I send this pos back since it was under warranty. I am told it will be a week, 2-3 weeks in there isn't a single email/update/ETA on when I can expect it back. Each conversation with these useless Indian reps goes like this: "Did you send your device already?" "The device is here for a flash drive issue?" "We are waiting for a part" "We are having technical difficulties so we are unable to see any updates" "We will call you every 48 hours and monitor the progress". They have no clue where the laptop is, or whats even wrong with it, and certainly have not made any progress with the repairs or kept their promises. Hours upon HOURS wasted on the phone with these imbeciles while I am supposed to be working! Not to mention the amount of stress and anger I have experienced because of Dell. They have not only cost me thousands in lost sales at work, but to top it off I had to go buy a brand new laptop a month before Christmas. Absolutely disgraceful company, should not be in business. Keep your trash assss laptop, I refuse to pay the remaining balance. Will NEVER buy another Dell product IN MY LIFE!! Will be sure to tell every single person in my network not to make the same mistake.”

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Posted 4 years ago

“First time I purchased a Dell product was more than a decade ago and I was overly impressed with product quality and service. Nothing has changed. Dell offers product quality, excellent service and value for money. The G7 laptop arrived within a few days. Software up to date, no problems at all. The overall quality of this unit is excellent and performed flawlessly in line with its specifications. It took only 2 minutes over the phone to request and arrange a specific delivery date.”

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Posted 4 years ago

“Bought a laptop online and through Dell website. Everything looked normal until when it was time to deliver the machine. Received delivery notification with time slot for 11 November; did not happen. Next day on 12th received another notification; guess what, the item was not delivered. Called Dell customer service; the first agent insisted that the item was delivered at 18:00 on 12th and I was not at home. Explained that I have camera and I had food delivery at about the same time but he would not give up. He would not let me talk to supervisor either. Called again and the agent apologized and promised that Item will be delivered on the day by 17:00. Well it did not happen. Called Dell again and was told it is too late and it will not be delivered, “wait until Monday the 16th”. Demanded for refund and cancellation of order and compensation. It was agreed and I was promised an email to confirm in few minutes. Even that did not happen. Weekend there is no Dell customer care. On Monday called and took more than 3 hours and talking to various people. Each will give you a different answer. And they will not let you talk to supervisor. In the end after talking to different people, one agreed to take my complaint and record it and arrange for supervisor to call me. Asked for reference number and I was told I will have an email conforming the conversation. An email was in my mail box in 5 minutes with zero record of my requests. They would not cancel the delivery and require you to receive it (whenever you receive it) and then return it. They apparently enjoy wasting your time. Finally did what I should had done from the beginning. Called my credit company and they happily created a case to protect me. Now I receive a call from supervisor and he is suddenly happy to do a refund and cancel the delivery. He refused to provide any compensation for everything they did to me. Honestly one of the lowest 3 customer services in my life.”

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Posted 4 years ago

Dell is rated 1.2 based on 1,050 reviews