Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“I purchased a Dell inspiron for my wife and waited 31 days before I opened the box. Dell have a strict return policy. After 30 days they will not accept a return. Also, the computer came with Microsoft not installed. The limited warranty information is printed very small. My last Dell purchase.”

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Posted 3 years ago

“Never buy product from dell.com website. It's Third class and not good support.”

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Posted 3 years ago

“I just bought an $2400 XPS desktop and it constantly crashes on me. Support has had me buy new cords and now wants me to reinstall my Windows. Zero help.”

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Posted 3 years ago

“I purchased a laptop from dell based on false reviews as a highly functional gaming laptop with with good integration between its AMD based systems. It was Inspiron G5 15 5505 with 8 core, 16 processor thread count and 16GB ram, bought directly from Dell, supposedly a respectable enterprise. I bought is for USD1500, which was way above an average laptop, to use for my educational purposes, just can't buy this everyday. A mere three days after arrival it was showing signs of abnormality. The key board was heating up and it had its first blue-screen crash. I experienced this several times for the next weeks while preparing for my exams - I couldn't send it right away. Then I contacted dell shipped it to them for repair. They returned it back 3 days later, having "REINSTALLED" the operating system! They knew it was a defective product, probably a defective series but they let us take the brunt of their failure. A year since I purchased this pile of junk and now its screen flickers every few minutes, its keyboard stops working randomly, my fingers are burnt from its over heated keyboard, it generates excessive fan sounds when connected to a monitor or just a couple of apps and I am miserable because of it. I highly recommend that no one would to purchase from Dell as they would provide such terrible products and services and call it a success.”

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Posted 3 years ago

“In two months the system crashed (blue screen) twice while using Dell's update tool. System got buggy after using Dell's recovery tool. Asked for help from support. It took Dell 3 days to contact me in the specified time window and the answer was that I would have to pay $129 for personalized support to fix an issue that Dell software created in a brand new computer.”

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Posted 3 years ago

“I originally ordered a Dell Inspiron 15 laptop with a base price of $499.00 and was billed for an Inspiron of a different model and much higher price, which I cancelled after seeing on-line purchase invoice and before delivery. I re-ordered and somehow the base price was still higher but because it was only $30 higher I didn't fuss. HOWEVER, the computer came with a 30 day warranty that said after 30 days, if I did not cancel, they will charge me. I received notice today that my credit card used to purchase will be charged .13 cents a day. I called and was on the phone for 50 minutes and gave up and simply cancelled my credit card and will receive a replacement. I was transferred for 50 minutes between customer service who referred me to tech and from tech to customer service, all while trying to understand the Indian accents. DO NOT BUY DELL. They are experts at prestidigitation! I plan to post this review on other sites as well.”

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Posted 3 years ago

“I have a Inspiron 3793 I have emailed dell no less than 4 times with no response. This is the slowest and poor operating system I have ever had. I have an old HP that this was to replace but the ten year old hp still works better than this pitiful junk dell. I will not buy a dell for my next purchase.”

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Posted 3 years ago

“Horrible service!!! Nothing but lies on their website! Ordered desktop on Dec 31,201, website stated "ready to ship item". Original delivery date after I placed my order was Jan 28,2022. I contacted Customer Service and they assured me that order will be expedited. Also reached out to CEO, Michal Dell and the Head of Canadian office - Pam Pelletier- my requests were completely ignored🤬 No accountability when it comes to Dell. I received an email on Jan 26,2022 stating that my order is delayed and the new "estimated" delivery date is Feb 23, 2022🤬🤬🤬🤬 I waited almost one month to find out that my order will take another month to arrive🤬🤬🤬🤬🤬 AVallely unacceptable!!! Avoid purchasing any products from Dell!!!!🤬🙏🤬🤬🤬”

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Posted 3 years ago

“Ordered a gaming desktop 12-24-21. Delivery was to be 1-26-22. On 1-21-22 they said 3 week delay. I cancelled and had a better computer delivered cheaper on 1-25-22 by Ibuypower, PC”

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Posted 3 years ago

“After having my monitor break after a few months I was sent a replacement. Which promptly broke in about 2 weeks. The customer support is a complete joke and their products are unreliable. I would never buy from them again and they refuse to refund me. A company that makes 94 billion a year can't refund people. Rude customer support. Complete joke. My business will continue with apple products from now on.”

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Posted 3 years ago

“I brought an XPS 15 9570 WITH the highest configuration, cost me almost 3,000, also I brought the highest warranty dell has called‎ premium support plus, which expires 14th of March 2023, on the 10th of January 2022, my laptop has a blue screen, I called for help the tech said take your laptop to a local shop to your data, I asked how, I let someone take it a part to get to the hard drive , if anything happens, it will cause void my warranty, she said yes, so I asked what is my option, she said format your laptop, and install fresh windows, I said ok, she keeps telling me what to do, but the laptop keep coming with a blue screen, no way to do anything, at the end she said they will send a tech to my location to replace it, next day, I did not see anyone until 01/21/2022, I had been calling dell every day 2 time a day, I stay on the phone for almost 45 hours try to get someone to help me , all that I get from the supervisor is hope tomorrow someone call you from the tech filed and come to replace your hard drive , when I asked why dell did not honor the warranty sold to me , answer is buy mistake we canceled your case , but we open other one ,A week ago ,still waiting and calling dell no one give me an answer ,today I called the tech failed what all that delay, they email me back saying ,dell cancelled my 2 opening cases , I did call again asking to speak with supervisor ,they said ,NO, you wait until someone calling you, when, he said when the tech want so never ever again from dell”

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Posted 3 years ago

“I had high hopes when I upgraded to a Dell laptop for school and work purposes. BIG MISTAKE!!! My $200 laptop from Target worked better than this computer ever did and lasted longer. This laptop will randomly shut down completely, but I thought nothing of it until there was a bitlocker screen put on it when I restarted my computer. After an entire week of trying to figure out the problem and find the passcode for it, there was no passcode to be found. When contacting Dell support service, they stated I would have to pay $99 for the support team to "try" to fix the issue. I ended up having to wipe out my computer and perform a manufacturer reboot. Now, when trying to download pictures and videos off of my phone to backup, the computer freezes and shuts down. I have only had this computer for a year, and I will never purchase a Dell computer ever again, I should have done better research and left Dell in the past.”

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Posted 3 years ago

“Delay in order by 4 months and will still not confirm a delivery date. Customer service can’t do anything. Dells policies are total trash. If anything goes wrong with your order, don’t expect a satisfactory resolution.”

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Posted 3 years ago

“I just realized that DELL provided my PayPal information used when I purchased a PC to Software Neutral holdings (Reimage) and they withdrew $ from my account for a subscription / Software I did not know about nor I had installed. Very disappointed on this DELL tactics. Good thing I noticed this scam”

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Posted 3 years ago

“After 6 months my laptop won’t turn on. Took a month to get a technician, to fix it. Was given a date and took that day off work only to be told sorry for the miss understanding but they gave me the wrong date. Had to take more time off work. He replaced the motherboard and a month later it will not turn on. They sent me a box to send it in to get repaired. However the shipping company is an hour drive away. I’m again without a computer. I had to reschedule work meetings. They refuse to offer any compensation or fix the problem and will not provide me with a place to leave a review. I wish I would have done more research but thought Dell was a trusted brand. I couldn’t have been more wrong”

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Posted 3 years ago

“After 6 months my laptop won’t turn on. Took a month to get a technician, to fix it. Was given a date and took that day off work only to be told sorry for the miss understanding but they gave me the wrong date. Had to take more time off work. He replaced the motherboard and a month later it will not turn on. They sent me a box to send it in to get repaired. However the shipping company is an hour drive away. I’m again without a computer. I had to reschedule work meetings. They refuse to offer any compensation or fix the problem and will not provide me with a place to leave a review. I wish I would have done more research but thought Dell was a trusted brand. I couldn’t have been more wrong”

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Posted 3 years ago

“If you use Epson printers as I have for many years, do not buy a Dell computer. They will not allow proper printer drivers and only their own are installed and downloaded Epson drivers are not recognised. Their version (Dell) is so basic that the customer interface does not allow multi function facilities, printer property adjustment or maintenance utilities. Customer service is non existent, apart from the amount of your time they will waste. It is nothing more than lip service. My Dell XPS is now going back to the retailer with a demand for a full refund as the product is not fit for purpose.”

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Posted 3 years ago

“DELL TECH SUPPORT DELETED EVERYTHING FROM MY COMPUTER AND I LOST ALL MY PASSWORDS AND A RESEARCH BOOK THAT I HAD BEEN WRITING FOR 3 YEARS. the supervisor told me nothing can be done and they cannot recover anything. i am devastated”

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Posted 3 years ago

“My Inspiron 7000 worked horribly from the beginning. It is now lost all internet connection capabilities and files reliant on One drive are inaccessible and likely to be lost. Almost 10 hours of support and now the fix is to wipe it clean and start over. Never again.”

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Posted 3 years ago

“Dell had been my go to for 20 years. Last two desktop machines are last I'll ever buy. Always hanging up, apps not responding, slow to restart. Have they reverted to 286 technology? I do all the recommended maintenance including running Dells maintenance utility, updated to Windows 11, plenty of RAM.”

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Posted 3 years ago

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