D.Franklin Reviews

Name: D.Franklin
Rating: 1.88

1.9 Rating 338 Reviews

22 %

of reviewers recommend D.Franklin

Company Reviews

Questions

Metrics

1.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how D.Franklin made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

D.Franklin 1 star review on 15th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my order of 2 sunglasses from over 7 months ago”

Helpful Report

Posted 3 years ago

“Horrible, horrible experience! Not just bad quality of materials but also customer service Ordered 3 pairs of boots. One of them literally fell apart after 2!!! months of wear. Seams got loose, holes on the sides, cracking and all. I got in touch with the customer service, they kept claiming i misused the shoes and wore them in snow and made them wet and they molded and so on which was not true at all. I literally walked in them on dry city pavements. They refused to refund me and just kept arguing with me it was my fault. It was really an unpleasant ecperience. I have no clue what i could have done to shoes so they go completely wasted after 2 months. This has never happened to me even with cheap shoes from a Chinese market. Also, zero understanding or willingness to help with the issue. Now, the second pair is opening up and a hole on the side is showing. Again, only after 3 months of wear?! I have no words, so disappointed. Definitely do not recommend.”

Helpful Report

Posted 3 years ago

“I am living in the United States and ordered shoes on December 22th. The shoes were shipped on December 23th, but the tracktrace said from Spain, Europe. I ordered from the website address https://us.dfranklincreation.com and the shipping amount was $ 7.99, this gives the impression that the products are shipped from the United States. The shoes arrived on February 8th! ALL my shoes are size 39 but these shoes are too small. There was no recommendation on the website that D. Franklin shoes are smaller and you should therefore order a size larger than normal. I wanted to return the shoes, but the shoes have to be returned to Spain on your own expense, which turns out to be 66 dollars !!! This is almost as expensive as the shoes themselves! I think it is very misleading that nowhere on the website, the order confirmation, or the proof of shipment is stated that returns must be sent to Spain !! I sent an email to the customer service and asked for a solution, but they only referred to the General Conditions..”

Helpful Report

Posted 3 years ago

“Avoid this side!!!! I did not receive my order!!!”

Helpful Report

Posted 3 years ago

“Avoid this side!!!! I did not receive my order and customer service are bed!!!!”

Helpful Report

Posted 3 years ago

“Avoid this side!!!! I did not receive my order!!!”

Helpful Report

Posted 3 years ago

“I did not receive my order and customer service did not solve the problem! Awful”

Helpful Report

Posted 3 years ago

“Great customer support team - very understanding and responsive.”

Helpful Report

Posted 4 years ago

“NO COMPREN AQUÍ! NO ENTREGAN LOS PEDIDOS!! Pedí el 13 de diciembre 2020 (hace más de 1 mes) el pedido número DF29683MX y Nadie me contesta! No me dan respuesta y me mandan puros correos automatizados. Es increíble que no puedan tener una persona que de servicio a cliente.”

Helpful Report

Posted 4 years ago

“So I purchaced pair of glasses on 16 november and now, 30 december I still don’t have my order. They told me it was a missunderstanding because the package arrived in Russia and it was a delay there. I am writing mails to them for 2 weeks and they don’t respond to any. They told me last week that the package will arrive in the following days....a big lie. I think I will contact my consumer protection agency.”

Helpful Report

Posted 4 years ago

“Dear people avoid this fraudulent site. I ordered the boots at the beginning of the 10th month, it is now 12, my boots as well as the refund has not arrived yet. After the order was placed, I was told that the shipment should arrive in 10-15 days. After 20 days, I call them to see what happened to my shipment, they reply that unfortunately they are no longer in stock. Angry and frustrated that no one informed me about it, I order others, which should also arrive in 10-15 days, however, and nothing from that shipment. After the order was placed, I was told that the shipment should arrive in 10-15 days. After 20 days, I call them to see what happened to my shipment, they reply that unfortunately they are no longer in stock. Angry and frustrated that no one informed me about it, I order others, which should also arrive in 10-15 days, however, and nothing from that shipment. I call them and they answer that the boots were in the HR post, another lie of theirs (I contacted the HR post, and they reject any link that the package was with them). What I want to say is that you don't do business with them, is that they already have a well-developed system of deceiving, lying, cheating customers, and they obviously succeed. Complain to your consumer protection agencies. Greetings from Croatia. Ivana”

Helpful Report

Posted 4 years ago

“I wore Dr. Franklin's shoes for about 3 months and already had a huge hole in the sole of my shoe. According to Dr. Franklin says this is normal wear and tear and not a guarantee case. So after a short time I can throw the shoes away and don't see a cent for it. NEVER AGAIN!!!!”

Helpful Report

Posted 4 years ago

“I ordered a shoes, waited for two month, and I havent recived it. I ask for refund my money and they dont answer me.”

Helpful Report

Posted 4 years ago

“Ordered sunglasses last week. Got it on time and in perfect conditions! I was really surprised after reading about bad reviews online but there was no problem with my order! I recommend for sure.”

Helpful Report

Posted 4 years ago

“AVOID. Purchased 2 pairs of sunglasses and only 1 pair arrived. I was told to contact Royal Mail and they are now being unresponsive. Abysmal service.”

Helpful Report

Posted 4 years ago

“Bought 2 pairs in june. Now it's december and there's still no trace. Customer support is not helpful, kept telling me to wait and finally stopped responding. No refund or information at all. Very disappointed. Do not buy from them!”

Helpful Report

Posted 4 years ago

“Ordered last week, today monday they are there. Im in portugal and they have a stand here, it was shipped within portugal, I guess thats why it was fast! quality looks great! Now ill test the blue light block glasses for editing”

Helpful Report

Posted 4 years ago

“Ordered my glasses on 12th of November. Updates about tracking were sent that day. Parcel arrived on 28th of November. Overall I thought the turn around time wasn't too bad considering it came from Spain and the covid restrictions. Quality of the glasses is great. Look and feel fantastic.”

Helpful Report

Posted 4 years ago

“Ordered in May. It’s November and still haven’t gotten my order. SCAMMERS”

Helpful Report

Posted 4 years ago

“3 months and half to receipt my sunglasses .... I would never use this website again”

Helpful Report

Posted 4 years ago

D.Franklin is rated 1.9 based on 338 reviews