D.Franklin Reviews

Name: D.Franklin
Rating: 1.88

1.9 Rating 338 Reviews

22 %

of reviewers recommend D.Franklin

Company Reviews

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Metrics

1.9

Based on 338 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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D.Franklin 1 star review on 15th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have returned the item and they refuse to take it. after that i have never get my order. Always lie they contact me . Pathetic customer services.”

Helpful Report

Posted 1 year ago

“I was out of the city, when shoes arrived. When I returned 2 weeks later and could try it on, I figured out, it is too small. Asked for a refund and was refused for a formal reason - 14 days have passed.No solution for changing it, or being human and accepting a refund. They just stole my money! By the way, the shoes looks quite low-grade and smells after cheap rubber”

Helpful Report

Posted 1 year ago

“Schuhe bestellt und zurück geschickt. Zuerst meldet der Kundenservice sich gar nicht zurück. Erst als ich den Fall bei PayPal geöffnet habe kam mal eine Nachricht. Angeblich sei das Paket nach einem Monat immernoch nicht angekommen. Nach den ganzen negativen Bewertungen hier wundert es mich nicht. Nie wieder!!!!”

Helpful Report

Posted 1 year ago

“A shocking company, and yes, my shoes were also far too small (seems to be a theme from this seller) so i returned them. Courier says my parcel was rejected at the door (Franklins have no explanation for this either, it 'just happens'), even though I paid £17 to return them safely with tracking. Now they're lost in a system in Spain. What a terrible company! DO NOT USE!”

Helpful Report

Posted 1 year ago

“I have placed an order and after 2 weeks i got it .As soon as i got it the glasses were not fitted to my face, i have returned it in 3 days. Obviously it takes time and when it reached to spain from uk. And they have returned to me again. Witout making any contact.? what a digusting customer services.”

Helpful Report

Posted 1 year ago

“Omg I Wish I have read this earlier.. The shoes are small and now I have to send them to Spain?????? Is this a joke.. I am sorry for all you guys that fell in this trap as me.”

Helpful Report

Posted 1 year ago

“the delivery was slow, it took a month to deliver from spain to Greece but the shoes were perfect and the size is correct”

Helpful Report

Posted 1 year ago

“Placed my order May 2021, have not seen the product, adequate response to my (MANY) emails to customer service or my money. It will soon be over 2 years since I’ve placed the order…. Terrible service, brand and approach.”

Helpful Report

Posted 1 year ago

“Keine Antwort vom Support. Mangelhafte/ Defekte und Minderwetige Ware. Die Lasche vom Schuh ist beim anziehen abgerissen. Die Schuhe wirken billig und riechen nach Chemie. Wie billige Plagiate. Vom Support kommt nur immer die gleiche Antwort, man kann nicht zurück schicken: Please, note that our customer service hours are Monday to Friday from 09:00 to 18:00 (CET) and we try to reply within 48-72 business hours. Please, if you have additional information that can help us to solve your request, you can send it to us by replying to this email. Again, thank you very much for contacting us.”

Helpful Report

Posted 1 year ago

“Still haven't received sunglasses since November 2022. Followed up with company through 2 different email addresses - no response. Just poor communication”

Helpful Report

Posted 2 years ago

“Worst company ever. I returned in early December and nearly 2 months later I am still waiting for the refund. Also the service os terrible”

Helpful Report

Posted 2 years ago

“A disgrace of a company, I ordered Shoes and never received them or a tracking number so I send numerous emails to them regarding this matter and each Time I get an automated message. Terrible service! Avoid at all costs”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS SHAM OF A COMPANY!!! Had to return boots to Spain from the UK at my own cost, now UPS are stating D Franklin are refusing delivery of the parcel and UPS are going to charge me to send the item back to the UK!!! Totally disgusting service, email received is cryptic and no help whatsoever.. will be taking this further considering other people’s experiences this company should not be allowed to continue in this way!”

Helpful Report

Posted 2 years ago

“Boots took over a month to arrive and now they are here they are garbage. Bad quality and way too small. From reading other reviews looks like it will be a hassle to return and cost me money too. Don't buy anything from them.”

Helpful Report

Posted 2 years ago

“I tried to return an item and after one month I am still waiting and fighting for my refund. I emailed them to ask how to proceed and I only got an automatic email sharing some instructions. I waited a bit to see if somebody would reply to my email but after a while I proceeded to send the product back following the guidance of the automatic email at my own cost. What is my surprise that the post agency has informed me that my parcel was refused by the recipient. Furthermore, as the item was sent from overseas it will not be returned to me. So I have not only lost the product but the money and the money I spent to send it back. When trying to contact D.Franklin they seemed not to even read my emails and reply late and useless things. Such an awful customer experience, I will for sure never buy again from this shop.”

Helpful Report

Posted 2 years ago

“I DO NOT RECOMMEND! i waited month. Shoes they came too small. when I ask for a refund, they offer me shipping to Spain at my expense! Terible customer service. There is not much information during the shipment. Waste of money and time.”

Helpful Report

Posted 2 years ago

“No delivery. Dont answer emails. Feels like fraud.”

Helpful Report

Posted 2 years ago

“I am a victim of this company. 1 month of the order and still no sign of delivery. Their customer service is dead, never replies. The more I read through other people’s comments, the more I angry I become. Such a shitt company. Never ever recommending this to anyonee.”

Helpful Report

Posted 2 years ago

“They are the SCAMMERS. I recently ordered 2 sunglasses from them but its been almost a month and they haven’t arrived yet. Upon contacting their customer service, they told me that it will take 5-15 business days but its already been a month. Now I’ve tried contacting them several times but they don’t reply my email. Honestly, I was very excited about dr Franklin but with this type of customer service, they are never going anywhere. SUCH A TERRIBLE EXPERIENCE!!!!”

Helpful Report

Posted 2 years ago

“It's been 11 days since i paid the order and the parcel was not even sent. I also ordered boots last year and they are ok, but I also waited too long for the package. Unfortunately, I will not order again because it makes no sense for winter to pass every time until I receive the package that I paid for. Customer service is non-existent.”

Helpful Report

Posted 2 years ago

D.Franklin is rated 1.9 based on 338 reviews