“This suite which was a 3 seater /2 seater and a chair plus a large.stool in black made in italy
it was del on time and the guys were very good they got it in the house and off they went it look very good but it was made in China which we did not know about until there repair
man told us,he had come round to sort out a problem with the seats which were good for a while but went again and again the last time they sent some one he jammed 3/4 lumps
foam under the springs it did not last a week they just fell out and l give up with dfs until
l see there new advert. they need a few good upholster not the cowboys l have seen”
“For anyone considering buying a new sofa or suite from DFS, when I purchased my suite at £3807 I was told if I had a problem with it, the frame, springs or cushions, someone would come and repair it while it was under the 10 years guarantee (now 15 years).
In reality the guarantee is worthless as it only covers the parts that are less likely to wear out the frame & springs under the cushions, the cushions only get a 2 years guarantee and within 2 years they will have collapsed, so you’ll still be paying for it if you took the 4 years interest free option.
Also they are now making suites where the cushions aren’t serviceable, i've just had the service manager here to look at my suite, I was told the cushions were out of warranty but as a goodwill gesture he cut open the fabric across the bottom of the suite below the damage seat and shoved some more foam in it above the spring to plump the cushion back up into shape.
This was appreciated it has given the suite a bit more life expectancy, although when I purchased it I thought it would be good for the best part of the “ 10 YEARS WARRANTY “ as we are a retired couple.
My advice is buy a cheap suite and replace it after 2 years, that’s what I’ll do next time I get one.
And I don’t expect it matters who you get the suite from the guarantee will be the same worthless, so when the salesman tells you they have a 15 years guarantee read the small print.”
“3 sofas I’ve had delivered, over a year, 2 arrived damaged, one looked good for about 3 months before it was creaking and the padding went really thin, after a worker going crazy with screws to tighten the frame up, it was still creaking, another workman come out, he said new padding is needed and a full frame check. The worker has since left the company and the sent out a different worker, I had to get rid of the rubbish left behind, the creaking is still there and the padding incorrectly fitted. In between all the sofas my carpets have been damaged. After more complaints, I’ve been offered another reslection or a refund. But the refund is minus £200 and minus the goodwill gestures meaning we lose about £600 in total. Customer services won’t do anything, as it’s got to be managers discretion. Who is a waste of space, along with his staff. I would avoid this company like the plague”
“Worst customer service ever.
Was shown wrong sample colour on the store and got 3 seaters sofa rather than 2 on delivery day.
When I complained to customer service. The salesman was found to document totally fake conversation with me .
So, ended up with wrong colour, wrong size Sofa”
“After taking out a 3 year insurance plan, just under 2 years and the sette’s Material started to separate and the material has now completely failed. After advising DFS of this problem they said the insurance does not cover material defects. They offered to recover the furniture at half the price. After having a suite from just under 3 years I have purchased a new one from Marks & Spencer. Would never shop at DFS Again EVER!!”
“Waited 12 weeks for delivery which is standard.When items arrived(3 seat sofa,2 seat sofa and chair)all items had manufacturing problems,faults etc.Called DFS to complain and ask for a replacement and they have been the most unhelpful company I have ever dealt with especially the store manager who is adamant the items are acceptable.Still in discussions with Customer service who are not willing to help and are also dealing with the finance company who are trying to help.Appalling service.”
“Visited store approached in the store I said we were just browsing.we wasn't hassled had good look around ended up spending£2000.advice on products purchased was excellent. Very happy”
“variety of collection and great discount. the staff and the manager was really friendly and we received our order well in advance of the agreed delivery date, which was great”
“Good Selection and good quality, arrived earlier than predicted although poor delivery drivers had been up since 4 in the morning and couldn't put the stuff together for us as their route menat delivery to us at 6 in the evening and they lived in Nottingham, we are in South Oxfordshire!”
“Went to DFS to look at a new sofa for the conservatory over the week end and the staff were helpful and attentive listened to our needs and advised on the pros and cons of the choices we made then assisted us with the purchase of two new sofa.”
