Name: DHgate.com
Rating: 1.35

“I ordered a seagate portable hard drive. It was used and did not work when I received it. I never got any reply from the seller for a refund or resolution. It was never said in the advertisement that it was used. The serial number on the box did not match the serial number on the device, and the markings on the device were worn out. I will never buy from this place again.”

Helpful Report

Posted 5 years ago

“I placed my order 3 days ago and they took the $400 out of my account immediately. I received confirmation email on all my orders but the next day they said my order was pending payment verification and I had to call my bank to get an authorization number. I gave them the authorization number and was told I would hear back within 24 hours. It has now been 3 days and I still have not heard back from them. When I wrote another email to them I received a note saying the company was on holiday from Oct 1-8th. None of the sellers will ship my items, the $400 is still taken out of my account and it is the 4th of October. So I'm waiting around for over a week to get a response from someone after they already took the money out of my account. Do not order from this place.”

Helpful Report

Posted 5 years ago

“The seller sent two tracking numbers. The first was listed just to get the funds released to them, which was delivered to an address in Yorkshire, however I live in East Sussex. Whereas the second tracking number was sent as a decoy so while I was following this, upon delivery confirmation of the first tracking, funds where automatically released after 7 days! The seller informed me that the first tracking was another customers hence the second tracking number was sent to me. BTW this second tracking was delivered in Scotland! This is just TOTAL FRAUD! Dhgate has Totally washed their hands of this completely voiding their MONEY BACK GUARANTEE! They say only the seller can refund me the money however the seller is longer selling and has no funds to refund me! So £120 gone, no goods with two tracking delivery confirmations, both to wrong addresses! Their customer service is just like a repetitive parrot "our hands are tied, only the seller can refund you, however we will encourage the seller to refund you!" please take my advice! Do not purchase from this unprofessional and unscrupulous company! They do not have any control or security measures in place regarding their sellers!”

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Posted 5 years ago

“Theives and a very difficult process to get a refund for horrific merchandise. Especially when it's horrible quality. I've purchased from there before. But this time I am very disappointed.”

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Posted 5 years ago

“Never received order and it’s been a month, can’t get reply or refund. I’m reporting them as theft and fraud”

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Posted 5 years ago

“DO NOT BUY ANYTHING FROM THIS WEB SITE!! Especially electronic products. I ordered about 8 earphones, and received 4 faulty items. Price for every products is $95, so 4 x $95 is a LOT of money for me. I opened dispute for all faulty products, they ask for pictures, videos, shipping label and other impossible things just to protect their seller!!!! Finally after almost one month and tons of emails all case closed without any solution for me as buyer. So People, DO NOT WASTE YOUR TIME AND MONEY, STAY AWAY FROM THIS SCAM WEB SITE!!! ESPECIALY FROM SELLER; WEIBI123 And important: DO NOT EXPECT ANY HELP FOR CUSTOMER SERVICE!!! ZERO STAR EXPERIENCE!!!”

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Posted 5 years ago

“Ordered a bass guitar from one seller, it shipped to New Jersey ( I live in UTAH!) after a week or so I was able to get a partial refund. Ordered the same item from a different seller, this time it went to ATLANTA! was able to get a full refund this time. I have ordered for the 3rd time from yet another seller. We'll see if it arrives or ends up in another state. Either way this is the last time I order through this website.”

Helpful Report

Posted 5 years ago

“DO NOT BUY ANYTHING FROM THIS WEB SITE!! Especially electronic products. I ordered about 8 earphones, and received 4 faulty items. Price for every products is $95, so 4 x $95 is a LOT of money for me. I opened dispute for all faulty products, they ask for pictures, videos, shipping label and other impossible things just to protect their seller!!!! Finally after almost one month and tons of emails all case closed without any solution for me as buyer. So People, DO NOT WASTE YOUR TIME AND MONEY, STAY AWAY FROM THIS SCAM WEB SITE!!!”

Helpful Report

Posted 5 years ago

“DO NOT BUY ANYTHING FROM THIS WEB SITE!! Especially electronic products. I ordered about 8 earphones, and received 4 faulty items. Price for every products is $95, so 4 x $95 is a LOT of money for me. I opened dispute for all faulty products, they ask for pictures, videos, shipping label and other impossible things just to protect their seller!!!! Finally after almost one month and tons of emails all case closed without any solution for me as buyer. So People, DO NOT WASTE YOUR TIME AND MONEY, STAY AWAY FROM THIS SCAM WEB SITE!!!”

Helpful Report

Posted 5 years ago

“Ordered three items, got email the orders process and didn't hear anything else, looked a week later to find out that 2 of my items had been delivered to New York and TEXAS, I live in Florida where they were supposed to have been shipped. Chatting live was not much help and the forms they send to negotiate refunds of reshipment are too explicated, easy to click wrong response and settle even if you are not trying to settle. You money is tied up instead of just REFUNDING. Wrong address shipped to dose not seemed to tell DHGATE, hey got a delivery that I didn't order? Tells me there may be some people at the selling company sending to people they know in the states ? RING ?? WILL NEVER ORDER FROM DHGATE AGAIN. TO COMPLICATED trying to resolve and now have to shop for gifts again, HOURS wasted shopping. I can't even get information where the 3rd order was shipped but says it is still in transit! Not much hope it will arrive at my door !”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT BUY FROM THIS COMPANY IT IS VERY DECEPTIVE. I have paced an order with over 3 different suppliers over a month ago and have not received a package from any of them. each of my orders from different suppliers were sent to the wrong address when I tracked them. I have reached out to each seller very calmly and still no reply from either of them. This is a very malicious company. DO NOT SPEND YOUR MONEY THERE. Aliexpress is a much safer place to shop.”

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Posted 5 years ago

“Scamgate, seller sent a blank card in place of the product ordered, dispute meant I only got a partial refund as they said I received the parcel. Luckily not a big purchase! Live and learn 🤷🏼‍♂️”

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Posted 5 years ago

“I have ordered from DHGate and got what I ordered. I have ordered from DHGate and never received anything. Their refund process is a joke and the site is full of sellers that send nothing and offer a partial refund when you complain. I think that is the way they do business. I will never order from DH again and if you do GOOD Luck! you will need it. Don't be a SUCKER.It only cost me 35.00 to find out. I am warning you for FREE!”

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Posted 5 years ago

“Ordered soccer shoes after a month reply to seller and he said they was shipped. The tracking number was changed a couple times which never showed where the package was at. Then received a small envelope from over seas with a tissue in it. Thinking that’s the proof they sent something. So after filling out claims they said item was shipped and received. The dispute experience was a joke I had tons of evidence that I didn’t get product but wanted something from post office that doesn’t exist. Total scam stay far away.”

Helpful Report

Posted 5 years ago

“Those 5-star reviews are most probably paid by DHGATE. Look at Sellers' single-use nicknames like fghjhghjfgjgf or hjkilkdlskdls and so on. This tells me more than anything.”

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Posted 5 years ago

“Worst Quality USD$138 pair of sneakers i've ever seen. See for yourself.”

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Posted 5 years ago

“85% of the reviews have 1 star...what does that tell you. I ordered leather sneaker shoes USD$138. Delivery took ages. When they finally arrived, they were the worst quality shoes ive ever seen. The whole inside part of the shoe lifts out (insole and beyond). Absolute RUBBISH. No heel support. They also sell the exact same shoe (non leather) for USD$58 Dont get Caught out. This company should be SHUT down”

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Posted 5 years ago

“You are a scam company!”

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Posted 5 years ago

“Ordered piano accordion straps. They are in very poor condition to the extent that one fell apart when I lifted it out of the packaging. They are obviously second-hand, worn, badly scuffed and mildewed. The smell was really bad. After thorough washing I have salvaged one of them but the buckle is rusted and the strap almost worn through so it won’t last long either. A total rort. I would not recommend this company at all.”

Helpful Report

Posted 5 years ago

“They have scam sellers. They sell items. You pay. They then shut their site down and your are ripped off. Contacting DHGate to complain is a joke as well.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

DHgate.com Reviews