DHgate.com Reviews

Name: DHgate.com
Rating: 1.35

1.4 Rating 984 Reviews

8 %

of reviewers recommend DHgate.com

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Metrics

1.4

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DHgate.com 1 star review on 6th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DHGate is not to be trusted in any form. Sellers from this sight commonly advertise items they do not have and therefore cannot send to you. I ordered 6 items from their site with 5 different sellers. I did not receive one order. Every order had a tracking number and no follow through by the seller from my emails. These tracking numbers would show something was delivered to someone else over 1200 miles from my address. My best advice to you, do not trust any vendors on this site, honesty is not the standard here. I am one voice among many who have been cheated of what he worked so hard for. I do not want anyone else to be used and lied to. Keep your money and your sanity, DHGate is not an Amazon or Ebay. This site is a host for liars and thieves.”

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Posted 5 years ago

“The worst online ordering I have ever experienced.Got the product which was too small they wanted me to send him evidence I don’t know how to do that so I think my words should be good enough the seller told me to send back the product and gave me an address in China which I did and the cost was $35 plus I paid the $106.28 for the product and I was told last week that I would not get a refund so I am out the outfit which I can’t use anyway it’s too small. The gate is the worst company to try to talk to I have ever dealt with the worst online experience I’ve ever dealt with.The item number is 3144189961 it cost $106.28.”

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Posted 5 years ago

“I’m from Michigan, my items are being shipped to California, intentionally! Seller store is no longer open, Not only that, I contact DHgate customer service and was told the parcel was in route and that the seller was upgrading his store so now, I have to sit here and wait till the send my order to the wrong address before I file a claim. I will never order from this site again.”

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Posted 5 years ago

“Scams glore and a "customer service centre" for decoration purposes. I purchased 8 items from different Sellers, only 1 actually arrived. ALL OTHER SELLERS provided me with FAKE TRACKING NUMBERS, so the "items" were all recorded as delivered. Sneaky and illegal. customer service experience was just as bad, lots of chatting---- still waiting for my 2 refunds to clear on my card. DHGate has not offered refunds on the other scam purchases.”

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Posted 5 years ago

“I'm loosing $206.29 on this site. Two fake tracking numbers and no order. Received a message with refund done but didn't receive nothing. Now I was said “the seller doesn't have enough funds on his account that is he reason why you didn't receive the refund”. The site says — you always get the money because the seller only get it after you get the order. JUst Lies”

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Posted 5 years ago

“This website is a marketplace for counterfeit items that often arrive damaged.”

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Posted 5 years ago

“I have not had a good experience whatsoever with DHgate- it is a webpage full of scammers, and a Customer Service 'live chat' that only 'window dresses' the issue. Over the spam of about a month, I purchased 8 or so items from DHGate- only one arrived. It's been well over 2 months and I am still being told to wait to the items to arrive. The Sellers ALL provided me with 'used' tracking numbers- meaning the item I thought I was tracking along it's journey to me, was actually an item which belonged to someone else---headed somewhere else. Example: I reside in the Toronto area in Canada. One of my item was delivered in a town in Northen Alberta, and one other item to Vancouver. Canada Post assured me the address on those packages was in the cities they were delivered, and encouraged me to FILE A CLAIM WITH DHGate. DHGate, when I raised the issue with them, actually asked me if I had 'called my Post Office'. When I told the DHGate Customer Service person that 'my' Post Office is in the city in which I live- it was then put on me to 'contact The Seller'. What a joke! DHGate finally agreed two of my orders were actually for non-existent product, and claimed they processed two full refunds. I never received either refund. When I REPORTED IT to DHGate's Customer Service, I was told to 'contact the number written on the back of your card'. MORAL OF THE STORY: Don't buy anything from DHGate.com.”

Helpful Report

Posted 5 years ago

“This is my last order from DHgate , there is absolutely no way of getting your money back . The “after sale dispute” page doesn’t work so you are unable to submit a claim . The problem is that the sellers know this and have little to no obligation to send you anything or as in my case send you a tracking number for somebody else’s parcel . You can literally send 20 people the tracking of one parcel and bypass DHgate’s child like system This is 150 miles away from my address and the post code is for the sorting office. Tracking number: LO164742697CN Logistics: ePacket Delivered time: 9-25 days 2019-10-07 12:19:00 GBPE2 6BZDelivery 2019-10-02 13:41:00 GBPE2 6BZAttempted delivery 2019-10-01 20:51:00 UNITED KINGDOMReleased from Customs 2019-10-01 18:23:00 UNITED KINGDOM GBGBLALAArrival at Sorting Center 2019-09-16 23:32:44 GuangDongShengShenZhenShi 51805300Despatch from Sorting Center 2019-09-16 13:35:34 GuangDongShengDongGuanShi 52312600Arrival at Sorting Center 2019-09-16 09:10:24 GuangDongShengShenZhenShi 51805300Arrival at Sorting Center 2019-09-16 05:55:02 GuangDongShengDongGuanShi 52312600Despatch from Sorting Center 2019-09-16 04:57:36 GuangDongShengDongGuanShi GJLTBDespatch from Sorting Center 2019-09-16 03:44:00 GuangDongShengDongGuanShi GJLTBPosting”

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Posted 5 years ago

“Do not order from this site. Damaged items are sent from seller, refunds are challenging and impossible. DHgate refuses to help in anyway other than make you go through long process before finally, directing you to contact the seller directly, despite you informing them the seller has ignored attempts to reach out. Terrible terrible experience.”

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Posted 5 years ago

“Please Do Not Order Anything From This Site! I ordered 6 items and did not receive one of them. All items but one were sent to other states. I received only false tracking numbers for my money and time. DHGate is a legitimate site for false sellers who make money from advertising products they do not have. Please!!!! Save your money, don’t waste the Gift of time and effort hoping to get a cheaper price from a den of liars and corrupt sellers. I explained this to one representative that stated: we are just the middle man. I told him, their site is a host for thieves.”

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Posted 5 years ago

“Horrible!! Sent the order to the wrong address, and refused a refund. Super dodgy! Don’t order from Dhgate. Disgusting service!”

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Posted 5 years ago

“Absolutely a sh-- company they take your money and you dont get your items they deal with Chinese companies who dont give a sh-- if you get your item but as long as they get your money and rip you of”

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Posted 5 years ago

“It's been a year since I ordered few items and still didn't get it. My first order was ok, but after I continued to order more, some I received and others not. I'm very unhappy with their service, although they have beautiful things to sale, it can't be trusted.”

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Posted 5 years ago

“Ordered 5 items. 2 never arrived, one wrong item received. Impossible to file a complaint. I wouldn't use DHgate ever again.”

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Posted 5 years ago

“DO NOT BUY FROM SELLER...MKBAO. ...DOES NOT EXIST and are scammers will not reply to messages you have been WARNED”

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Posted 5 years ago

“I have placed an order with Dhgate over a month ago and I have still not received my order. I went to the customer service website to make a follow up and they provided a link for me to follow. However there isn't a movement at all, only when I make a follow up status is updated. Now status reflect goods arrived in my country and was cleared out of customs since the 24 of September 2019. I made another follow in terms of when the goods to be delivered to my address and I was told they will follow up with the merchant and status was made that I need to be patient, to date I still have not received my order.”

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Posted 5 years ago

“Don’t do it! They rip everyone off! No way to get a refund”

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Posted 5 years ago

“Never got my refund this company sucks. There is NO one to give my order # to or my login account name”

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Posted 5 years ago

“i purchased the same laptops from three different sellers. i received the tracking numbers from all three sellers, tracked them and all three were delivered to different states. the only positive thing i can say is all three orders were refunded immediately. stay away from electronics they have no positive feedback and there are lots of people buying from them everyday. you will not receive what you ordered because it does not exist. a package being delivered to the wrong place one could be a mistake but three times in a row is a total scam so buyer beware!!!!!!!!!!!!!!!!!!!!!! this company has been in business a long time the problem is the sellers.”

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Posted 5 years ago

“Terrible place to shop. Bought multiple items, got tracking #, but all were delivered to other cities! How can six different items ship to six different wrong addresses??”

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Posted 5 years ago

DHgate.com is rated 1.4 based on 984 reviews