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Dillard's Reviews

1.5 Rating 104 Reviews
13 %
of reviewers recommend Dillard's
1.5
Based on 104 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 65%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better
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Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 5 star review on 10th October 2024
Shakila Razack
Dillard's 1 star review on 21st June 2024
Anonymous
Dillard's 1 star review on 11th May 2024
Ryan
Dillard's 5 star review on 8th May 2024
Tori Hager
7
Anonymous
Anonymous  // 01/01/2019
Hello, just wanted to say to the manager at dillard store 214.me and my cousin was shopping there recently at the watch counter and we meet corey McCollum and this guy was so exceptional he went over and above and then some with us to make our puchase just right 😍 and we wanted to say thanks to him in a very special way 💋 it's those crazy two that purchased the mk watches
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Posted 4 years ago
Ordered shoes online. I already had one pair in a different color so knew what my size was, but the pair I got were much larger by at least a size. I called and was told no refunds since they were on sale. They wouldn't even exchange them! No more dillards.com for me.
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Posted 6 years ago
I placed 2 Black Friday sales orders. The first order was cancelled after 5 days. Now I will not receive the order and Black Friday sales are over at the other department stores. I chose Dillard's over other department stores, I will not make that mistake again. Dillard's should not be able to sell items that are not available for shipment. The second order had to be shipped from 2 different stores and they charged my credit card extra fees without my permission. I gave my consent for one total and they charged another amount. I will be contacting my credit card company about the over charge. I do not recommend shopping online with Dillard's.
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Posted 6 years ago
Easy to purchase fast delivery
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Posted 7 years ago
Dillard's is rated 1.5 based on 104 reviews