Dillard's Reviews

Name: Dillard's
Rating: 1.52

1.5 Rating 132 Reviews

12 %

of reviewers recommend Dillard's

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1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive Adriana Papell dress was ruined after one wearing. Inferior product as bodice is covered in snags. Dress is unwearable. Customer service could care less. Just made mouth noises and said I'm sorry. Stand behind your product or don't sell it. If I bought the dress at Nordstroms, they would have accepted return.”

Helpful Report

Posted 2 years ago

“absolutely hands down the worst return policy. I have ever encountered for online shopping. I am surprised they are still in business.”

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Posted 2 years ago

“Dilliards in Raleigh on May 5 - excellent customer service though there were so few associates it was tough on them to help people! The "Evening" selection was excellent. The associate attempted to help several customers on both ends of the floor. They need HELP. Dilliards in Wilmington - Brandon and Elexis Carson are a breath of fresh air. They were friendly, fun, knew their jobs and were determined to find the perfect shoe for me to wear to a wedding. She ordered the size that I needed. Elexis recommended a Dilliard account and I agreed because of her skills in helping me! Great young people. Muriel in the Evening Wear departments is EXCEPTIONAL in her knowledge, smile, genuinely helping customers! WOW - I was so impressed with her. Many thanks for ALL you did for me, Muriel. I bought, then returned, then bought again. She smiled the entire time.”

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Posted 2 years ago

“I see why Dillard's has just one store open in wake county their customers service in the store I give a 0 they hung up the phone 3 times on me some of them can't hear all when you do talk to them they just have bodies working they have so dumb employees”

Helpful Report

Posted 2 years ago

“I purchased a top from Dillard’s and was not informed that the top had to be returned within 3 days when I made the purchase. I had the receipt and my purchase had been made around one week prior. They refused to give me a store credit even after speaking to two managers. When I was leaving without a credit I asked for a bag because I was shopping with my mother and did not want to carry the top around without a bag. I asked the manager who had not even heard me talk to the sales associate and he told me I could have a bag if I showed the associate respect. I have worked in retail, food service and education and I have never been treated so poorly.”

Helpful Report

Posted 2 years ago

“Buyer beware! I ordered clothing for my one year old granddaughter’s birthday from Dillard’s. They cancelled half of the order, but didn’t notify me. I found out when I went online to confirm the shipping date. I called customer service to cancel the remainder of the order since I now have to order from a different company anyway, but was told I can’t cancel because they shipped that part today (Sunday). The recipient can return it to the nearest Dillard’s, however they confirmed that there isn’t one in Baltimore where it is being shipped to. The only option is for me to pay $10 out of pocket to return it myself by mail. I’m a senior citizen on a fixed income who NEVER would have placed this order had I been given the facts up front. Spend your money at a store who can deliver what they advertise and who actulally cares about customer service.”

Helpful Report

Posted 2 years ago

“I purchased three dresses and had to return them because they didn't fit. I got charged a return fee on all three dresses as well as shipping charges. So without hesitation I will not be purchasing any items from Dillards moving forward Kelly C”

Helpful Report

Posted 2 years ago

“WORST COSTUMER SERVICE EVER! THEY DO NOT CARE FOR THEIR CLIENTS. SUCH A SHAME”

Helpful Report

Posted 2 years ago

“Worst company and worst customer care. They make fool of you by making sure they return back whatever item you return back to them. Worst ever company. They cheat people by writing different return policy on website and one different on package which comes. They make sure somehow they sale their item. THEY DIDN'T TAKE THEIR ITEM WHEN RETURNED. BE AWARE.”

Helpful Report

Posted 3 years ago

“When you buy an item for store pick up you don’t get an estimate time of arrival until you get a supervisor involved due to “security reasons “ made me laughing at first Better get it shipped to your house and be prepared”

Dillard's 1 star review on 29th March 2022

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Posted 3 years ago

“I had a very positive experience at Dillard! The salespeople(dress & lingerie departments) were so helpful and knowledgeable…I will certainly be back again when I travel to Georgia!”

Helpful Report

Posted 3 years ago

“I ordered a pair of shoes for my wedding. To my surprise, when the delivery finally came the shoes were two completely different sizes and very evident they were not new and had been worn. Calling customer service was 30+ minutes on hold just for them to tell me I have the pleasure of driving 45 minutes to my local UPS store to return these garage sale shoes. I do not recommend this retailer. Used goods sold as new, they clearly don't even check product to ensure shoe sizes match AND you will be in for a treat trying to connect with customer service giving up at least an hour of your life to get things corrected.”

Helpful Report

Posted 3 years ago

“Purchased a blender online. Didnt work. Returned at local store for a full refund. That was great! They dont carry the brand except online. A week later the blender was on the clearance rack for sale at store. Yikes!”

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Posted 3 years ago

“Dillard's rocks! Better than Macys”

Helpful Report

Posted 3 years ago

“Wait times are ridiculous. My experience is in regards to a wallet that i'd purchase thru afterpay. i ended up returning the wallet, bc my daughter, did not like the color of it. I called Dillards to let them know, that the wallet had been return to them, and that afterpay needed to be made aware; so that i could be refunded from AFTERPAY. The dillards Rep first said that i had ask her about a sales tax; i told her, No, i am calling abt refund. The Rep went off; loud talking, telling me, i did mention sales tax on item, then slam the phone up on me; keep in mind how long it takes them to answer, when u call. i call back, a guy answer; when ask for a Supervisor; was told hold on; phone hung up. I call back; finally, i speak with Charra-Supervisor. I did let her know that i would be doing a review. I mean; Dillards has gone to the doggs. I ended up reaching out to Dillards for atleast 50 mins, before, actually speaking with a Supervisor. Bad Business. i live chat, Telephone, and email dillards.”

Helpful Report

Posted 3 years ago

“I bought boots and they issued an incorrect tracking number. I still to this day don’t know where they are!!”

Helpful Report

Posted 3 years ago

“I recently placed two orders online with Dillards. Funds were deposited from my account, then I received an email that I needed to contact them regarding my order. Wait times were absolutely ridiculous! So I emailed them that I reviewed my orders and saw nothing wrong with the order, the shipping address was correct, the billing address was correct and my items were in stock. So I emailed them, again due to the wait time to speak to an associate regarding their intention to cancel my order if I did not contact them. I confirmed that the money was infact withdrawn from my account, and then two days later the order was cancelled. I called Dillards and waited a total of 43 minutes for someone to answer the phone - yes, while at work. I questioned them about the issue with my order, and the steps I attempted to take. She said since they were not able to reach me to confirm my order, they did in fact cancel the order. I informed her that I was very upset by this, and the fact that my money was taken! I was told I would have to wait a total of 3-5 days for my money to be refunded to me. I am an online shopper, as going into the stores makes me very anxious - Not COVID related, just in general trying to find what I want in the size needed, etc... I'm very saddened by this ordeal and the fact that I am out the money until it is refunded to me so that I can go elsewhere to shop. This was no small order either!! Less than 1 star is deserved. Never again will I shop at Dillards.”

Helpful Report

Posted 3 years ago

“I bought the wrong size bra online and went to return it in store. I asked if they did a bra fitting because I thought that is what size I needed. The lady said yes and walked around to pick out a few bra's for me to try on. She had me go to a dressing room to try them on. Never once measured me. I was feeling frustrated, tried a bunch of bra's on none of which was the ones I returned. I told her I wanted the ones I returned just bigger. She asked me which ones I liked and I told her which ones I actually found to like. Then she asked which ones I wanted to buy. I told her I wanted to wait and think about it. I just wanted to leave because it wasn't working. She LITERALLY scoffed at me and turned around, left the dressing room, and disappeared. I am still in shock about it... I had the best fitting here a few years ago and wanted to come back but with that kind of customer service I would never care to go again. Layton, Utah. 9/2/21”

Helpful Report

Posted 3 years ago

“I purchased 4 tops on 3 August and it stated they would reach me no later than 10 August. I had them shipped to PA for ny reunion. 2 of the shirts didn't make it until the afternoon of the 12th. I assumed by calling they would help me forward the package or provide me a return shipping label- nope $9.99 at my cost and argued with me about how many business days they had (5-- yet I didn't receive until 6th). I spent 20 minutes wasted speaking with Marisa and the manager Elsa. The Customer is NOT always right at Dillard's and they could care less that this was my first online experience with them, and now my last in store and online over yes, $9.99 because I now had to pay $9 to print a label to my parents printer to send to me so I can return to a VA store with the rest of my order bc although I liked 2 of them, there's no way I am supporting this business. You can take your chances and shop at Dillard's online but why would you in 2021 with such a horrible return policy and attitude towards customers? You can literally shop anywhere and they'll provide you a free prepaid return label now if you don't like it: Macy's (their competitor), Amazon...again, it's not 1999. They lost me as a customer for life.”

Helpful Report

Posted 3 years ago

“I received a dress in the mail 2 days ago that I haven't even worn and saw that the dress had been reduced again on the website. I called to see if I could get the reduced rate which they refused and told me I could return the dress and reorder it. A really stupid policy. I will no longer be shopping at Dillards. There are many other stores that don't even charge shipping both ways. I will be sticking with those stores and their policies and customer service are so much better. Try Nordstrom or Revolve are great stores.”

Helpful Report

Posted 3 years ago

Dillard's is rated 1.5 based on 132 reviews