Dior Reviews

Name: Dior
Rating: 1.66

1.7 Rating 127 Reviews

17 %

of reviewers recommend Dior

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Metrics

1.7

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 55%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Dior Homme....... So disappointed, it is nothing like the original. When did this change? unfortunately I bought 150ml size. It has absolutely no staying power at all. It is weak and has no depth. Smells wonderful for about thirty minutes and then almost completely disappears. I feel I have completely wasted the best part of £100.00. I note that Eau for men has also been discontinued?”

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Posted 3 years ago

“Horrible customer service:( I never will use them in the future:(”

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Posted 3 years ago

“I ordered shoes online. I tried on right shoe was to small. I returned for exchange for bigger size I was told the shoe I returned had dirt on them and they would not exchange them. I didn’t even try on the left shoe. Costumer service was horrible. DO NOT BUY ONLINE ITS A SCAM!!!”

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Posted 3 years ago

“Absolutely disappointed with Online shopping. First they sent the wrong item. Then they didnt refund. I have been promised an invetsigation for over two month. Got nothing and all my emails are lately being ignored. Absolutely the worst experience. Never had this with any of the brands before. DO NOT PURCHASE ONLINE!”

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Posted 3 years ago

“Will drop this brand permanently,”

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Posted 3 years ago

“Will never buy a product again!!!!! You support murders #freepalestine”

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Posted 3 years ago

“Every door experience I had was a disaster , the products were so dirty and when I asked for a refund the manager was so rude he even insulted my Arabian features , they are racist , they don’t support human rights, and their products had been going low quality and dirty lately which is understandable since they lost belle hadid 🖕🏻”

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Posted 3 years ago

“Disgusting company they support the murder of little children and kicking people out of their homes”

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Posted 3 years ago

“Dion fired Bella for supporting human rights while Dior is supporting terrorists. Will never even utter this brand’s name. DISGUSTED”

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Posted 3 years ago

“Worst company ever”

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Posted 3 years ago

“Bias, support injustice and human rights violations!”

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Posted 3 years ago

“Because you support killings of innocent civilians specially kids & ik infants by israelis”

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Posted 3 years ago

“Very bad customer service there isn’t any freedom of speech the other day I was chatting with my friend on a serious political topic and one of the employees spitted in my face I hate it there”

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Posted 3 years ago

“Poor customer service. £680 for a belt and no way of returning! No reply from customer services!!! Be VERY cautious when ordering from these, borderline scam. They send the goods but won't allow you to send them back if faulty!!!”

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Posted 4 years ago

“Ordered some soap and received two new samples of eau de toilete. Miss Dior Rose N'Roses is delicious.”

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Posted 4 years ago

“I love Dior products, however this was my first time purchasing Dior online... and unfortunately am very disappointed. My views towards this brand and team dropped greatly. Couldn’t process payment with multiple credit cards. Reached out to customer service through email, which they did nothing to fix, just said there must have been an issue with final processing. Therefore reached out to customer service through phone calls, which they cut off without answering. ( 2 out of 2 times, waited over 10min for one.) Ended up paying with PayPal, but the free gifts that were supposed to come with my purchase (and advertised in the banner on their website) disappeared through this process. Highly disappointed and do not recommend purchasing anything through Dior online. I have sent an email to see if they can fix this... though my hopes are not high.”

Helpful Report

Posted 4 years ago

“if there were no stars they would have it. I ordered my son some sneakers for Xmas on Sunday 20th December, it said they would arrive in time. On Monday they emailed saying that although the payment went through and I had to authorise via my banking app they needed a copy of my passport to proceed for 'security' reasons. Having never been asked anything like this before I was surprised nonetheless sent a scanned copy of the passport. I then called to ensure they had received it to be told that although their email said to email a copy of the passport they really wanted a photograph. I sent a photograph and called again to be told this now had to go for validation to their accounts department and I would receive a confirmation email that afternoon being 21st December. At 5pm they cancelled the order and said my money would be returned. I called to complain, they said they were not happy with my passport! They then sent an email to say I could pay by bank transfer, so I called back to arrange this and ensure the shoes would be with me for Xmas. No they said it was not too late for Xmas delivery. At 6pm I received a generic email from them saying that if you ordered before midnight then they guaranteed delivery before Christmas Eve. So I stupidly went with this and placed the order again this time paying via apple pay. I got a confirmation email but then this morning 22nd December I got a cancellation email. They are a joke, the 'ambassador' who I spoke to yesterday was going to email me a French email address to complain. Needless to say this never arrived and I am left today with having to go out shopping and buy an alternative gift. Stay clear of them they have no idea what they are doing.”

Helpful Report

Posted 4 years ago

“Customers service is a joke and the payment department is even worse, I have a amount of 790€ block on my bank account for 3 weeks now. Something that should take no more than 2 hours max to fix. I’m never buying from Dior again!”

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Posted 4 years ago

“Dior is known as a luxury band but what I felt is they are very abrupt and their customer service is nasty. I think I have said it all!”

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Posted 4 years ago

“This is the fourth day in a row that I am attempting to rectify the issue I am having with your organisation. It beggars belief that a luxury high end company like Dior is: a) not willing to send me a replacement item that I received BROKEN b) does not ever answer their phone or return voicemails that I have left every single day for the past 4 days Purchasing from a luxury brand is all about the experience. We are all after a little joy in these difficult times, but to pay $120 for a broken candle with no offer of a replacement is incomprehensible and anything less than wonderful service from a reputable fashion house. You have now wasted 4 days of my time and my sister will not receive her gift I’m time for her Birthday! Buyers BEWARE, do not purchase from DIOR!!!”

Dior 1 star review on 10th September 2020

Helpful Report

Posted 4 years ago

Dior is rated 1.7 based on 127 reviews