“Clearly avoid this website if you don’t want to loose your money and time.
I booked two tickets (for my uncle and me).
The sealing has been cancelled. I asked for a reimbursement. They have reimbursed my uncle ticket and denied mine.
No logic at all just want to take some money.
And then they stopped answering my email and just kept my money.
I will never use this site in my entire life.”
“Direct Ferries ROBBED us.
Direct Ferries ROBBED me! Straight up stole my money.
On the 11th August, I booked a passage from Dover to Dunkirk for the 16th August. I triple checked the dates (!), yet after paying I received a confirmation for the 12th August, not the 16th.
I then had to contact them, since my "booking was in less then 24 hours and could not be amended" manually. Of course, they don't have a phone number, only a support chat, which does not work at all.
I finally got them to change my booking (of course for an additional fee). Instead of the 16th, they booked us onto a ferry on the 18th, forcing us to stay in the UK for two more days, causing additional expenses.
Be that as it may, I was prepared to let that slide, since I was just happy with having resolved the issue.
I got a booking confirmation from Direct Ferries, stating time and date of departure, the 18th August 2022.
When we got to the port it turned out that nothing had been amended by DF. We were left with no other option except buying a new ticket for 149£, since they had messed it up.
In total, they cost us those 149£ plus the original ticket price, plus amendment charges, plus the extra amount of money we needed for accommodation and food for the extra two days.
When I texted them demanding a refund, at least for the second ticket we had to buy, I got an absolutely audacious reply, claiming that we hadn't showed up on the 12th and, thus, it was our fault for having to buy a new ticket, though they just hadn't changed our booking.
I even sent them the changed booking confirmation they had sent me for the amended booking but haven't heard from them since.
NEVER BOOK WITH DIRECT FERRIES. They ARE going to steal your money.
If there is anyone who knows any trick to get my money back I would appreciate it so much!
J. Haefele.”
“Avoid this company IT'S A FRAUD!!!! I had to make a change to my booking, which they claim to be very easy to do through their website, and I never received a response!!!
I had to end up buying a separate ticket directly with another ferry company, and I lost the money of the ticket I had bought with Direct Ferries.
Their customer service is absolutely terrible. There is no phone number to call, and the people on the chat are not able to solve the problems.
I am still waiting for feedback regarding my change request and a claim I issued.
I WILL NEVER USE THIS COMPANY AGAIN AND ADVISE EVERYONE AGAINST IT!!!”
“Total Fraud! TheTelephone number disactivated, no way to get in touch. The reservation number is no longer recognized since it was days ago, so the online form is not accepted.
Keep away!!!”
“Awful company. AVOID using them. You are better off using the ferry website directly so you have more control over your booking should you need to book a seat, food, or change or cancel your reservation. We learned this the hard way and it cost us over 600 euros!!! What a SCAM.”
“They provided incorrect information and when I told them this meant I would have to cancel, they made it extremely difficult to do so and the cancellation fee kept increasing with each attempt I made. You should give an option for zero stars as that would be the only acceptable option in this case.”
“This is scam. We have done a ferry booking from Singapore to bintan and we had to cancel the booking due to visa issue. However, Direct ferries refused to do the refund stating that local operator refuse the refund.
However, we checked this with local operator to know that direct ferry actually didn't make a cancelation request from local operator. And direct ferry didn't respond when we inquire about this.
They don't have a contact number and we always receive an automatic reply for all the queries we made”
“Unfortunately, I had a very negative experience with this company. There is no real way to contact them in a timely manner causing major issues during travel.
On two separate bookings with this company I was notified (and then not notified) of multiple departure time changes with no way to contact the company for the correct time. In once instance I arrived at port several hours too early and in another I missed the ferry completely, even though I arrived 1 hour early as instructed by Direct Ferries, and was forced to purchase new tickets on site from a third party.
After an infuriating amount of time spent navigating their website and finally finding a way to contact them I received an automatic response that my reference number was invalid and my ticket was closed.”
“Direct Ferries is the worst company anyone can travel with, , I purchase 2 tickets from Sorrento to to Capri on line and when we got to the pier their tickets were not honored, they told us that we needed some kind of tickets that were never sent to us.
at the pier in Sorrento going to Capri, we Had to buy new tickets. On that day I wrote them an email explaining what was happening to no avail, they never answered.
I have written several emails and there’s no answer on their behalf,
I requested and demanded a refund and nothing.
DO NOT USE THESE PEOPLE THEY WILL ROBBED YOU.”
“I agree with everyone here!!! I picked an afternoon sailing for my fiancé. Her departure time was 4:30am and her arrival time was at 1:30am. Had they said that there were no afternoon sailings for the day I booked I would’ve picked an alternate day.”
“BEWARE!! the slightest mistake and there is no return, no way to quickly get in touch. You might end up forced to buy another ticket at a high price with no way to get any compensation. Their app and web sites can be very confusing presenting false informations, P&O and Irish confirmed they have no way to contact them in case of error.”
“DO NOT USE THIS COMPANY. After weeks of attempting to amend a return Caen/Portsmouth booking and paying an exorbitant amount to do this, they took the money but did not let Brittany Ferries of the new booking. We arrived late at the port late at night to be told that we did not having a booking. Brittany Ferries squeezed us on but we were forced to spend in the night on seats, having lost our cabin reservation. Over a month later, we are STILL fighting for our reimbursement. It is impossible to phone or email Direct Ferries - you are forced to communicate via their website and each request is freshly created and closed by them, taking more than a week to prompt a reply. It has been an absolute nightmare.”
“Don't get scammed! I booked a ferry on their website after Googling "Ferry, Liverpool to Dublin". I live in the US and foolishly assumed that the listings were for that routing! Not until I got to the Stena Line terminal in Liverpool was I told that my ticket was from Holyhead, Wales - NOT Liverpool! The Stena agent was kind enough to book me on the Liverpool-Belfast trip at no additional cost, but the trip was 8 hours instead of the 3.5 I'd expected- and I had additional costs to get from the ferry terminal to the train station to take the train to Dublin and then another taxi to my hotel! Additionally, the refused to refund the ride that I booked through them from the Dublin terminal - a total EXTRA cost of about $200! And, when I requested a refund, I was basically called a "dumb American!"”
“This company is a scam. I booked a ticket with “cancellation coverage”. Upon receiving the tickets, I realized there was no indication of where the ferry port is on the ticket or anywhere on the website. I cancelled the ticket (given it has coverage) and they only reimbursed me part of my money.
This company is a scam. I doubt the tickets I bought were even real. DO NOT USE.”
“I bought 2 trips from Dover to Calais and back for £143, but unfortunately got the dates wrong and had to change them. The site allowed to do the amendement and charged me £35 extra. Later I received an email stating "Unfortunately your booking cannot be amended", after being charged for this. I wrote over 5 or 6 messages on different days, since there is no phone number or customer service available, and a week later still never got any reply. The email only states that I have to pay more to get new dates, after which I will most likely get charged again and end up with the same message stating "Unfortunately your booking cannot be amended". My trip day is coming and I lost in total almost £200, was charged twice and I still don't have any trip and no refund or any contact. This is the worst company ever, and a scam. Avoid this company and just but the trips directly to the ferries or you will lose all your money and getting nothing in return, and you won't even be able to communicate with them.”
“The website works until you need to ask for support. From that point on you are in trouble. In my case, I had to change my return ticket to an open one. They told me that they did it, but in the system it appeared that I had travelled (so I couldn't manage my booking any more). Every time I am contacting the support I have to wait 3-5 days for a reply and the reply doesn't solve the problem. For the time being I am not in a hurry, but I already feel that they will keep dragging on and in the end, I will have to buy a new return ticket...”
